OverviewThe Marlborough Hotel is located on the east side of Smith Street, between Ellice Avenue and Portage Avenue in Winnipeg, Manitoba.
Facilities at the pet friendly hotel (pet fee: $10/night) include banquet rooms, elevators, parking ($12/night) and a business centre. The hotel also offers several leisure facilities including a whirlpool, an indoor pool (10am to 10pm), a waterslide, a restaurant (breakfast extra), and a fitness room. The latter includes cardio equipment, a universal gym, and a gym mat.
There are 148 rooms at the nine-story hotel, with a range of room types available from standard guest rooms to suites. Common amenities include Simmons mattress sets, free wireless Internet, free local calls, televisions with cable, coffee makers, hair dryers, and ironing equipment. The hotel offers both smoking and non-smoking rooms.
The VIA Rail station is about 1.5km away from the hotel while the MTS Centre is also very close by, at a distance of about 210m away (distances - Google Maps).
Check in time at this hotel is at 3pm while check out time is at noon.
Verified with a Front Desk Agent: agent said breakfast was only free with group bookings, agent said there was a smoking floor at the hotel, and agent said that the pet fee was $10/night.
The GoodGuests that stayed at this hotel did not seem to be too impressed with the property at all. However some guests still felt as though the hotel had some selling features and those included the location and the room rates.
Many guests indicated that they found the proximity of the hotel convenient. Some of these guests did not specifically mention the Winnipeg destinations that they were visiting but just said they liked the hotel's location. Some guests specifically said that the hotel was conveniently located for visiting the MTS Centre, the home of the NHL's Winnipeg Jets.
Several guests also liked the price of the hotel. One guest, for example, said his/her room rate "was very reasonable" while another guest felt that the "price was good" for the downtown Winnipeg location.
The Bad
Guests that were not happy with this hotel were numerous and they frequently complained about the condition of the property, the unsafe vibe in the hotel and in the surrounding area, and the parking situation.
When it came to the condition of the hotel, several guests felt as though the property was deteriorating or in need of updating. One guest, for instance, said the hotel was "old and not well kept," another guest said that the hotel was "very run down," while another guest thought the "decor (was) old and (showed) wear and damage." Their were several more guests who echoed similar points of view.
The hotel had a bad vibe from a social perspective for many guests, a factor that actually chased some patrons away from the property before completing their stay. Guests often described loiterers "hanging around the entrance" of the hotel, people that created an unpleasant and perhaps slightly dangerous atmosphere. One guest, for example, said that the hotel was in a "poor area" and another guests said there were "lots of drunk people outside the door and after dark." Many guests did not feel safe at this hotel and multiple patrons said that the security guards were ineffective in creating a pleasant atmosphere. One guest even speculated that there may have been escorts "working the lobby/bar" on a Friday night.
Some guests were unhappy with the parking situation at the hotel and the security concerns already mentioned affected this part of the hotel as well. However, many guests were just unhappy with having "to pay extra" for parking.
Booking.com guest ratings averaged to 6.7 points out of 10 and the site had 62 reviews.
Priceline.com guest ratings average to 5.2 points out of 10 and the property ranked 11th of 37 hotels in Winnipeg.
Hotels.com guest ratings averaged to 2.9 points out of 5 and the site had 91 reviews.
Front Desk Agent: agent said breakfast was only free with group bookings, agent said there was a smoking floor at the hotel, and agent said that the pet fee was $10/night.
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Analyzed by Shane L.
With ample personal travel experience and years of professional hotel work experience, Shane is prepared and determined to help travelers find what they want when booking Canadian hotels.
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