The 100% smoke-free and air-conditioned property has 24 storeys, 3 elevators, and 302 guest suites. The hotel is in the process of being renovated and offers newly renovated luxury Executive Suites with a choice of studio, or one or two bedroom suites. 

All suites come with the following amenities: full size complete kitchen (with granite counters), separate dining area or  counter dining space, living space with leather furnishings, large flat panel HDTV, large work desk and ergonomic task chair, pillow-top beds with luxury linens, 19" flat panel bedroom TV (in separate bedroom suites), clock radio with docking station for MP3 players, ironing board with iron, generous closet space, deep soaker tub and rain showerhead, spa-style bathrobes, hairdryer, sheer and blackout window treatments, modern lighting and fixtures, excellent city views and screened windows that open.  

Complimentary services and amenities include wireless Internet throughout, free local calls, coffee and tea service in room, bottled water (Executive Suites only), cable television, fitness room, business centre and daily newspaper delivery (upon request on weekdays). An outdoor patio is provided for guests who wish to smoke.

Additional hotel amenities include a covered parkade ($11 per day), same-day dry cleaning service (weekdays), an on-site coin operated laundrette, a convenience store and an ATM. Guests can use the swimming pool at the nearby Assiniboine Athletic Club (fees apply). Pets are welcome for an additional daily fee of $10 for each pet with a maximum of 2 pets allowed under 40 lbs. 

On-site dining is available at The Ground Floor, an urban diner featuring comfort food and is open daily for breakfast, lunch and dinner. A breakfast buffet is available Monday to Friday from 6:30 a.m. to 9:30 a.m. for $9.99 and room service is available daily for breakfast, lunch and dinner.

Check-in is at 3:00 p.m. and check-out is at 12:00 noon.

The hotel is within walking distance of the following sites:

Portage Place Shopping Mall (IMAX Theatre, shopping, restaurants) -10 minutes

MTS Centre (venue) -7 minutes

Winnipeg Convention Centre (venue) -6 minutes

The Exchange District (shopping & restaurants) -12 minutes

The Forks Market and River Walk (shopping & restaurants) - 13 minutes

(Google Maps is referenced for all walking and driving times.)

Location was a big plus for many guests, both business travellers and leisure guests, for the hotel's proximity to downtown Winnipeg - with many shops, restaurants and venues within walking distance.

Many guest reviewers enjoyed the comfortable beds and variety of pillows and bed linens. The rooms were considered spacious and clean by guests. Some thought they were well decorated and were appreciative of the full kitchen which afforded them the opportunity to make their own meals.

Many guests thought the hotel was quiet and of those guests who commented regarding the restaurant's food and breakfast buffet, many thought the food and service was good.

Other items appreciated by hotel guests were: the hotel's security,  the hotel was very pet-friendly and had an area off the 4th floor for walking the dogs in the evening, the on-site parking, the laundry room was well equipped,  the kitchenette was very well designed and the hotel had good water pressure. 

The most common complaint was from guests who found the staff and service to be lacking. Although many praised the staff for being friendly and helpful, it was hard to ignore those who stated otherwise. Several guests mentioned difficulty with housekeeping staff who were negligent to replace bedding or towels, fully vacuum and clean counters and tubs. They stated how they had asked for towels or blankets for each person as they were under supplied, but the staff did not accommodate. Still others complained about the Front Desk not answering the phone when they were calling to complain about missing amenities or services. Also, some guests noted that the hotel staff were not very friendly or welcoming.

Although some people were thankful for the parking and the in-and-out privileges, a few guests complained regarding the price of parking considering it to be expensive.

Another concern voiced by several guests of this hotel, in the reviews sourced, was regarding the sense of safety of downtown Winnipeg at night. One guest said he was harassed by street people. Others mentioned that the downtown area is sketchy and dangerous especially in the evening. One guest offered the advice of utilizing the hotel's security to escort you around the property.

Although the hotel is renovating, not all main areas or rooms have been renovated. Some guests complained about the condition of these main areas describing stained carpets and gloomy hallways with stale odours.