OverviewThe Carlton Inn is located in the heart of downtown Winnipeg close to shopping, attractions and venues. The 100% smoke-free and air-conditioned property has 3 floors plus elevator, and 108 guest rooms. Meeting room and banquet facilities accommodate up to 60.
Food facilities at the hotel feature the on-site restaurant and bar, called Paragon, open daily from 7:30 a.m. to 10:00 p.m. (or midnight on weekends) that serves Fine Mediterranean cuisine along with choices of steak, fish and seafood, boasting a large selection of wines (100). Take-out service is available, but no room service.
Hotel amenities and services include an outdoor swimming pool in the summer months, free wireless Internet in the entire hotel, free parking, guest laundry, safe-deposit box, and 24-Hour Front Desk. Pets are allowed to stay free of charge.
Rooms come with 2 Double beds, coffee maker, phone (local calls cost $0.54), table with chair, and 29" or 32" cable television (flat-screen or traditional). Hairdryers, irons and ironing boards may be obtained on request at the Front Desk. Some rooms have been renovated and equipped with a mini-fridge. The Winnipeg Sun newspaper is available free in the lobby.
The hotel is within walking distance of the following venues, sites and attractions:
Shaw Park (baseball stadium) - 14 minutes
Winnipeg Convention Centre - 3 minutes
The Forks Market and River Walk - 18 minutes
Portage Place Shopping Centre - 5 minutes
MTS Centre (indoor sports arena and concert venue) - 5 minutes
(Google Maps is referenced for all estimated walking times.)
Check-in time is 3:00 p.m. and check-out time is 12:00 p.m.
Verified with Front Desk Agent on June 22, 2012: smoking and pet policy, room and hotel amenities and services, renovation information, pool information, no room service
The GoodThere was only a small volume of recent reviews online and the majority of them were from guests who liked the hotel.
Most were pleased with the value of the hotel room for a night's rest, finding the rooms to be clean and the beds and pillows comfortable. More than one reviewer called the rooms "adequate".
The staff were sometimes referred to as nice and in particular the housekeeping staff were praised as being helpful by more than one guest.
The location was a strong point for some guests who liked being within walking distance of venues and the heart of downtown Winnipeg.
Free parking was also appreciated and considered a value-added item.
The on-site restaurant was appreciated for its food quality and prices, according to some guests.
Another guest said that at the rate she paid, this hotel offered possibly the best value of all the places she stayed at during her long trip.
There have been some recent upgrades to the hallway carpets and refrigerators added to some rooms (over the past 2 years) according to guests.
There were also returning customers who came yearly and pledged to go back the following summer.
The Bad
Although the hotel managed to please most of its guests, there were also some concerns mentioned in recent guest reviews found online, and used for this analysis. Because there was only a small volume of reviews, there was not a lot of recurring complaints but mostly one-time complaints found.
There were a few guests that were disturbed by the presence of loiterers at the hotel entrance and in the lobby. This gave rise to some travellers opting out of staying at the hotel altogether. However, some returning guests noted that they have not suffered any losses or damage to their vehicles at the hotel.
Other concerns from guests had to do with mostly one-time complaints about various things such as dirty carpet edges, old and worn furniture, the elevator not clean, a rude and unhelpful desk clerk, very little shower pressure, a creaky bed, and the wireless Internet not working as expected.
CanadianHotelGuide.com guest ratings averaged 5.2 out of 10 points and this property was ranked 33rd out of 33 hotels in Winnipeg. The site had 17 reviews.
Expedia.com only had 1 review and the hotel was rated 2 out of 5 points.
TripAdvisor.com ranked this property 45 out of 57 in Winnipeg and the average rating was 3 out of 5 points from 15 reviews.
Hotels.com had 7 reviews and rated this property at 2.4 out of 5.
Verified with Front Desk Agent on June 22, 2012: smoking and pet policy, room and hotel amenities and services, renovation information, pool information, no room service
