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Pet-friendly downtown Brandon hotel with indoor pool and waterslide but mixed reviews

Pros
  • Free Wi-Fi, free parking
  • Most reviewers praised the hotel's location, finding it to be close to restaurants, shops, and downtown Brandon
  • Several lodgers enjoyed their clean and comfortable rooms
Cons
  • Some guests complained of their rooms' temperature
  • Noise disturbances disappointed some guests
Freebies
Free Wi-Fi
Free Parking
Editor's Analysis
Updated Oct 23, 2014
Overview
Located in Brandon's city centre and south of Highway 459, the royal Oak Inn & Suites Brandon may be well-suited to travellers looking for a centrally-located hotel with easy highway access and recreational amenities such as an indoor pool and waterslide.

This hotel has 158 air-conditioned guest rooms and suites, each offering cable TV, free Wi-Fi, a mini-fridge, a microwave, a coffeemaker, a desk, a hair dryer, and an iron and ironing board. Standard rooms offer one queen bed with a sofabed, or two queen beds, while suites offer separate living areas. Executive floor rooms provide a complimentary breakfast.

Hotel amenities include a meeting and conference facility, an indoor pool, waterslide and hot tub, a fitness room, and a nightclub. Parking is free and pets are permitted for a $10 per pet per night fee. This hotel is wheelchair accessible.

The hotel's on-site restaurant Echo Restaurant and Wine Bar serves breakfast, lunch and dinner daily. Other nearby dining options include Sushi Hut and Clay Pot Cafe (both under a 6 minute walk east of the hotel), and Bob's Steakhouse (5 minute southwest on foot).

The Royal Oak Inn & Suites is close to many of Brandon's local points of interest. Brandon University and the Art Gallery of Southwestern Manitoba can both be found with in a 5-minute drive northeast of the hotel, while shopping is available at Shoppers Mall (roughly a 5-minute drive southeast. Brandon Airport (YBR) is 15 minutes north by car, and CFB Shilo is about a 30-minute drive eastward. (All distances and travel time estimates: Google Maps)

Verified with a front desk agent on December 10, 2012: Free Wi-Fi, free parking, pets permitted for $10 per pet per night.
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The Good
Guest reviews used for this analysis showed a positive response to the hotel's location, rooms, and staff.

Most reviewers praised the hotel's location. They described it as centrally-located in Brandon, convenient, and close to many restaurants and shops. It was also mentioned by these guests that the hotel was easy to find, with easy highway access.

Several guests complimented their accommodations at the hotel. They found their rooms to be clean and well laid-out with comfortable beds. One guests remarked the rooms were, "always neat and clean when we returned".

Reviewers had opposing experiences with the staff and customer service. While many found the staff to be friendly, accommodating and efficient, an equal number of reviewers were disappointed with the service they received (see below).
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The Bad
Negative reviews found for this analysis mentioned the rooms' temperature, noise transfer and staff.

Several guests had complaints about the temperature of their rooms in the lower floors of the hotel. They found their rooms to be extremely hot and uncomfortable, which, when reported to the front desk was remedied with a portable fan. Others complained of their rooms being freezing, and being told by staff there was nothing that could be done.

Some lodgers were disappointed with the noise disturbances they experienced during their stay. They described hearing noise from loud and drunken guests, from children using the pool when staying in poolside rooms, and loud music late at night from the on-site restaurant. 

As mentioned above, some reviewers found the staff to be pleasant, however an equal number of reviewers felt otherwise. These guests felt as though they were an imposition to the staff and found them unfriendly.
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Show Sources
Sources
Hotels.com guest reviews rated the hotel 4.0 out of 5 from 128 reviews.

Expedia.ca guest reviews rated the hotel 3.7 out of 5 with an 81% recommendation rate from 43 reviews.

TripAdvisor.com
guest reviews ranked the hotel #12 out of 17 Brandon hotels from 41 reviews.

Verified with a front desk agent on December 10, 2012: Free Wi-Fi, free parking, pets permitted for $10 per pet per night.
Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.
Guest Reviews
7.3
Good
#
8 / out of 10
hotels in Brandon

Rated 7.3/10 based on 1119 reviews

Ranked #8 out of 10 hotels in Brandon

1119
Map Marker Royal Oak Inn & Suites Brandon City
3130 Victoria Avenue, Brandon, MB