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Sandman Hotel & Suites Williams Lake

6.8 | Fair | #5 out of 5 hotels in Williams Lake
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Pet-friendly Williams Lake hotel with indoor pool, restaurant and suites with full kitchens

Pros
  • Free amenities: Wi-Fi, parking
  • Staff were highly approved by the guests
  • Guests liked the location, close to the city centre, the highway, groceries and restaurants
  • Wi-Fi was very good according to reviewers
  • Denny's on site convenient and well priced
  • Some guests found clean rooms with comfortable beds
Cons
  • No elevator to second floor of main building (but there is an elevator in the Sandman Suites building)
  • Guests felt the hotel needed better cleaning
  • A few complained about the pool being in a gloomy room and cold
  • Some guests complained about small rooms and bathrooms
  • Noisy and ineffective AC units a problem for a few guests
Freebies
Free Wi-Fi
Free Parking
Editor's Review
Updated Jun 24, 2017
Overview
About the hotel: This budget hotel is just off Hwy 97 and about a 5-minute drive to the city centre. Guests with kitchen suites can access groceries next door at Save-on-Foods, and guests who prefer to dine out will find a large selection of restaurants within a 7-minute walk.

The hotel offers 111 smoke-free rooms in 2 buildings. The main building has 2 floors with no elevator and the Sandman Suites building has 4 floors with elevator access.

All rooms include free Wi-Fi, cable TV, a coffeemaker, a desk, an iron and ironing board, a hair dryer and climate control. 

Some rooms include a sofabed, 1 or 2 separate bedrooms, a full kitchen (fridge, stove, oven, cookware, dinnerware) and a washer and dryer.

Rooms are furnished with 2 double beds, 1 queen bed or 1 king bed.

Free parking is available on site. 

Pets can stay for $10 per pet, per night. 

Free coffee is offerred in the lobby.

Restaurant on site: Denny's 24-hour Restaurant serves breakfast, lunch and dinner. Room service is offered from 8 am to 10 pm. 

Hotel amenities include an indoor pool, a fitness centre, a business centre and meeting rooms. 

What’s nearby? The Williams Lake Stampede venue is a 5-minute drive away, while the BC Cowboy Hall of Fame at the Museum of the Cariboo-Chilcotin is 7 minutes away on foot. Access to the Williams Lake Trail for hiking or biking is 8 minutes away by bike and a 25-minute walk away, while the 18-hole golf course at Williams Lake Golf and Tennis Club is a 6-minute drive. 

Getting around: The Williams Lake Regional Airport (YWL) is a 13-minute drive away without traffic. (All travel times: Google Maps) 

Confirmed by hotel June 23, 2017: pet fees, Denny's room service hours
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The Good
Guests provided mixed scores in the reviews overall, with some travellers finding the hotel serviceable. 

The staff seemed to be the highlight, with guests saying only good things about them. They were friendly and accommodating, doing all they could to make guests' stays pleasant, and one guest said they were easy to talk to.

Wi-Fi worked well and got a high score from online surveys.

Guests liked the location, close to the highway and town and it was very easy to get groceries and visit nearby restaurants on foot.

"Beds and pillows makes you forget that you're not home anymore." was how a few guests felt about the comfortable beds on site.

And although the rooms received a fair amount of criticism, some guests found them clean, updated with nice decor, good coffee, good shower pressure and fairly quiet.

Denny's was convenient, with friendly and quick service and offered decent food at decent prices.
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The Bad
Guests who left negative reviews complained about several aspects of the stay, but most of all they were displeased with the poor job that housekeeping did. Guests cited furniture, walls, hallway carpets and stained bed covers as needing attention. It appears from comments that guests may have also been given unserviced rooms.

There were some recent complaints about small maintenance issues as well, but nothing too drastic but still inconvenient for guests who had to change rooms. Issues cited were: toilet did not flush, towel rack falling off, and closet doors falling off.

As far as amenities go, guests were displeased to not have mini-fridges and microwaves in their rooms, glitchy TV, ugly bedspread, ineffective and noisy AC units, rooms that were described as dark, or small and the typically small Sandman bathroom.

Guests found the pool area unappealing. It was in the basement, which was dark and gloomy and a couple of guests said it was too cold. No hot tub on site was a disappointment for a few guests and someone said the fitness room was small with only two machines.

No elevator and no help with luggage was a problem for some guests. 

And a few guests found it noisy. They cited first floor rooms, rooms near the stairway, and neighbouring rooms.
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Show Sources
Sources
TripAdvisor.com ranked this hotel #6 out of 8 hotels in Williams Lake, with an average score of 3 out of 5, from 61 reviews.

Expedia.ca gave this hotel an average score of 3.5 out of 5, with 80% of 107 guests recommending the property.


Guest Reviews
Rated by Guests
6.8 / out of 10
"Fair"
Ranked by Guests
#
5 / out of 5
hotels in Williams Lake

The average guest rating for Sandman Hotel & Suites Williams Lake is 6.8 out of 10 based on 526 reviews from past guests. This average guest rating ranks Sandman Hotel & Suites Williams Lake at #5 out of 5 hotels in Williams Lake.

526
Map Marker Sandman Hotel & Suites Williams Lake
664 Oliver Street, Williams Lake, BC