The Listel Hotel Whistler is located within Whistler Village, a 2-minute walk from the lifts of Whistler/Blackcomb. Its lower-cost and basic room offerings appeal to those looking for a budget-friendly option without many extras but still within the Village.
The hotel's 98 rooms span 3 floors and each includes free Wi-Fi, a fridge, an HD TV, a safe, a hair dryer, a coffeemaker and an iron and ironing board. Standard rooms come with 2 queen beds or 1 king bed, while suites come with one king bed in a separate bedroom as well as a queen sofabed in the living area. Suites also come with a fireplace. Only some rooms offer air conditioning. Pets are permitted for an additional $25/night on first-floor rooms only. The entire hotel is smoke-free.
An on-site fine dining restaurant, Bearfoot Bistro, serves lunch and dinner daily. A free continental breakfast is offered to guests every morning. Other on-site amenities include a whirlpool, a sauna, ski valet, bike storage and a business centre. Parking is available for $18/day.
The hotel is a short walk to the lifts, ticket kiosks and rental outlets (within 2 minutes). The rest of the Village can be reached on foot within a 10- to 15-minute walk. Olympic Plaza is an 8-minute walk away. Scandinave Spa is a 5-minute drive away. The intercity bus drop-off (Greyhound, Snowbus, etc.) is a 5-minute walk from the hotel. (All travel time estimates: Google Maps)
Generally speaking, the reviews used for this analysis were positive and the two most complimented aspects of this hotel had to do with its location and the value guests felt they got for the price they paid.
Reviewers described the hotel as being an easy walk from the lifts and the rest of the village and said it was very convenient. Guests also appreciated that it wasn't on top of any bars, like some hotels in the Village, so it was relatively quiet.
Guests also felt that considering the price of other hotels in the Village, the price they paid here offered good value for a stay in the Village. While some of these guests acknowledged some of the hotel's shortcomings (described below), they forgave them because of what they paid.
For the most part, guests described clean, comfortable and well-equipped rooms. Many guests considered the free breakfast and ski and bike storage good value-added features.
While many of the reviews sourced for this analysis were positive, there were a few complaints among them, notably about expensive parking and indifferent staff.
Most reviewers who discussed the parking described it as too expensive ($18/day). Many of these reviewers also said that the parking is described as valet parking however a valet only parks the car and that the guests must retrieve their own car in the parking garage when they wish to leave, which some considered an inconvenience.
While some guests reported good experiences with the front desk staff, the majority described the staff as indifferent or uninformed, leading to some frustration with unmet requests and inaccurate information being passed along.
Many reviewers who stayed in rooms without air conditioning complained that their rooms were too hot during summer nights, making it difficult to sleep.
Some reviewers mentioned that the hotel is starting to show its age and is in need of upgrades. Some of this was attributed to the fact that skiers and bikers bring their equipment into the hotel, resulting in related wear and tear.
TripAdvisor.com ranked this hotel #19 out of 57 Whistler hotels, based on 297 reviews.
Booking.com ranked this hotel 8.2 out of 10, based on 123 reviews.
Hotels.com ranked this hotel 4.1 out of 5, based on 207 reviews.