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The Listel Hotel Whistler

The Listel Hotel Whistler is a 3 star hotel in Whistler, British Columbia, Canada 4121 Village Green, Whistler, BC, Canada
Estimated Price
$129
CAD
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Guest Reviews
Amenities
Booking Information


Budget-friendly option close to the lifts, but the property needs maintenance

Pros
  • Free Wi-Fi, free breakfast
  • Excellent location, within walking distance to lifts and the rest of the village, according to reviewers
  • Good value for the price, say many guests
  • Most guests described the rooms as clean, comfortable and well equipped
  • Good selection at breakfast a perk, according to many reviewers
  • Bike and ski storage
Cons
  • Many reviewers found the front desk staff to be indifferent or uninformed
  • Most guests felt the parking fee ($18/day) was too high
  • Some reviewers complained that some rooms did not have air conditioning
  • Many reviewers felt that the hotel was in need of upgrades and maintenance

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Editor's Analysis
Updated on Oct 4, 2012
Overview
The Listel Hotel Whistler is located within Whistler Village, a 2-minute walk from the lifts of Whistler/Blackcomb. Its lower-cost and basic room offerings appeal to those looking for a budget-friendly option without many extras but still within the Village.

The hotel's 98 rooms span 3 floors and each includes free Wi-Fi, a fridge, an HD TV, a safe, a hair dryer, a coffeemaker and an iron and ironing board. Standard rooms come with 2 queen beds or 1 king bed, while suites come with one king bed in a separate bedroom as well as a queen sofabed in the living area. Suites also come with a fireplace. Only some rooms offer air conditioning. Pets are permitted for an additional $25/night on first-floor rooms only. The entire hotel is smoke-free.

An on-site fine dining restaurant, Bearfoot Bistro, serves lunch and dinner daily. A free continental breakfast is offered to guests every morning. Other on-site amenities include a whirlpool, a sauna, ski valet, bike storage and a business centre. Parking is available for $18/day.

The hotel is a short walk to the lifts, ticket kiosks and rental outlets (within 2 minutes). The rest of the Village can be reached on foot within a 10- to 15-minute walk. Olympic Plaza is an 8-minute walk away. Scandinave Spa is a 5-minute drive away. The intercity bus drop-off (Greyhound, Snowbus, etc.) is a 5-minute walk from the hotel. (All travel time estimates: Google Maps)
The Good
Generally speaking, the reviews used for this analysis were positive and the two most complimented aspects of this hotel had to do with its location and the value guests felt they got for the price they paid.

Reviewers described the hotel as being an easy walk from the lifts and the rest of the village and said it was very convenient. Guests also appreciated that it wasn't on top of any bars, like some hotels in the Village, so it was relatively quiet.

Guests also felt that considering the price of other hotels in the Village, the price they paid here offered good value for a stay in the Village. While some of these guests acknowledged some of the hotel's shortcomings (described below), they forgave them because of what they paid.

For the most part, guests described clean, comfortable and well-equipped rooms. Many guests considered the free breakfast and ski and bike storage good value-added features.

The Bad
While many of the reviews sourced for this analysis were positive, there were a few complaints among them, notably about expensive parking and indifferent staff.

Most reviewers who discussed the parking described it as too expensive ($18/day). Many of these reviewers also said that the parking is described as valet parking however a valet only parks the car and that the guests must retrieve their own car in the parking garage when they wish to leave, which some considered an inconvenience.

While some guests reported good experiences with the front desk staff, the majority described the staff as indifferent or uninformed, leading to some frustration with unmet requests and inaccurate information being passed along.

Many reviewers who stayed in rooms without air conditioning complained that their rooms were too hot during summer nights, making it difficult to sleep.

Some reviewers mentioned that the hotel is starting to show its age and is in need of upgrades. Some of this was attributed to the fact that skiers and bikers bring their equipment into the hotel, resulting in related wear and tear.
TripAdvisor.com ranked this hotel #19 out of 57 Whistler hotels, based on 297 reviews.

Booking.com ranked this hotel 8.2 out of 10, based on 123 reviews.

Hotels.com
ranked this hotel 4.1 out of 5, based on 207 reviews.


Guest Reviews
7.7
Good
Guest Rating Explained
Rating: 7.7 / 10 Details

No. of guest reviews: 425
Guest Recommended: Yes
Guest Ranking Explained

The Listel Hotel Whistler is #41 out of 67 hotels in Whistler ranked by the ratings provided by guests.
Guest Recommendations and Comments
Hotel review by guest is Positive
Gordon from Coquitlam, BC CA rated The Listel Hotel Whistler 7 out of 10 on November 11, 2013 Verified Guest Hotel Review

"Valet parking"
"On my recent stay at your hotel i found that the room was ok, the staff were very friendly, and tried their hardest to please us. When i pay for a room i expect a room and a place to park. They charged me extra for valet parking because there was not a parking spot for me, then they charged me tax on top of the fee, then they make me wait 20 minutes to get my car because there was not enough staff for valet and the front desk.I will not be staying at the Listel again thank you for reading my response gord"
Hotel review by guest is Positive
Allan from Surrey, BC CA rated The Listel Hotel Whistler 8 out of 10 on July 20, 2013 Verified Guest Hotel Review

"Hotel is in a perfect location to everything...nice and clean ...front desk staff was very courteous...would stay again for sure!"
Hotel review by guest is Positive
Verified Guest from Nanaimo, BC CA rated The Listel Hotel Whistler 8 out of 10 on August 06, 2012 Verified Guest Hotel Review

"Only half the hotel has a/c so had to change rooms."
Hotel review by guest is Positive
Audrey from Calgary, AB CA rated The Listel Hotel Whistler 10 out of 10 on July 14, 2011 Verified Guest Hotel Review

"A very nice room at a reasonable place in an ideal location"
Show older reviews
Hotel review by guest is Positive
David from Bothell, WA US rated The Listel Hotel Whistler 8 out of 10 on June 25, 2006 Verified Guest Hotel Review

"There is an extra $12 a day parking fee that should be added to the cost of the room. Made my stay a little more expensive then I expected."
Hotel review by guest is Negative
Verified Guest from Mandelbachtal, DE rated The Listel Hotel Whistler 5 out of 10 on August 18, 2005 Verified Guest Hotel Review

"They renovate the hotel in the front and in the back. tthere was a lot of noise beginning at 7.00 h am"
Hotel review by guest is Negative
Patrick from Toronto, ON CA rated The Listel Hotel Whistler 2 out of 10 on August 06, 2005 Verified Guest Hotel Review

"Very frustrating experience. Did not get room I booked (got 1 bed instead of 2) INTERNET DID NOT WORK, NOR WAS THERE ANY ASSISTANCE IN GETTING IT TO WORK. They pretty much just told me to go to an internet cafe, likely because they know it does not work. Which begs the question: Why say you have it and let your guest spend an hour trying to get it to work?"
Hotel review by guest is Positive
Verified Guest from 's-gravenzande, NL rated The Listel Hotel Whistler 8 out of 10 on July 24, 2005 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Osaka, JP rated The Listel Hotel Whistler 8 out of 10 on August 16, 2004 Verified Guest Hotel Review
Hotel review by guest is Positive
Brian from Dallas, OR US rated The Listel Hotel Whistler 8 out of 10 on July 19, 2004 Verified Guest Hotel Review

"Sense there is no where else to park and charging for the parking, I feel that they should just figure in the parking cost into the room rate. Also the charge for high speed internet hookup was way to high."
Hotel review by guest is Positive
Philippe from Hermosa Beach, CA US rated The Listel Hotel Whistler 9 out of 10 on December 30, 2003 Verified Guest Hotel Review


Amenities

  • Business Center
  • Room Service
  • Restaurant
  • Parking
  • Swimming pool
  • Pet Friendly
  • Disabled Access
  • Valet Parking
  • Massage / Beauty Centre
  • Bar / Lounge
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Babysitting / Child Services
  • Air Conditioned
  • Non-Smoking Rooms
  • Banquet Facilities
  • Conference Room(s)
  • Currency Exchange
  • Multilingual Staff
  • Safe-Deposit Box
  • Sauna
  • Secretarial Service
  • Wake-up Service
  • Meeting Rooms
  • Coffee / Tea Maker
  • Laundry service
  • Golf Course (nearby)
  • Squash Courts
  • Water Activities
  • Fishing
  • Hiking
  • Beach Soccer and Volleyball
  • Full-service catering
  • Disabled Parking
  • Jacuzzi
  • Internet Connection (wireless)
  • Bathrobes
  • Bathtub/Shower Combination
  • Child Pool
  • Pool Outdoor
  • Games Available
  • Luggage Storage
  • Vending Machines
  • Self Laundry

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7.7
Good

#41 out of 67 hotels in Whistler city based on 425 guest reviews

Other hotel options in Whistler:
More Frequently Booked
7.2 Good
Whistler Village Inn & Suites
C$140
Higher Rated By Guests
7.7 Good
Raintrees Whiski Jack Cascade
C$94
Sometimes Less Expensive
Stoney Creek Resort
C$126


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