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Guest Reviews
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4.5
Poor
#20 out of 20
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Guest Rating Explained
Rating: 4.5 / 10
| Hotel Rating Breakdown |
| Amenities: |
5.0 |
| Cleanliness: |
5.0 |
| Location: |
6.5 |
| Comfort: |
6.0 |
| Service: |
4.0 |
| Value: |
5.0 |
Details
No. of guest ratings: 1
Guest Recommended: No
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Popularity Ranking Explained
Rating: #20 out of 20 hotels in Whistler ranked by guests.
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Anonymous guest from Portland, OR US stayed on August 09, 2006
"There is a need for better communication regarding checking in to the hotel. There was no hotel staff available when we checked in, there were no instructions informing us that we needed to go to another Resort Quest hotel for check-in. We called the reservation number for more information and was on hold for 20 minutes, using our cell phone. We were given conflicting information regarding parking, we were told by "Marquise" staff that parking was included in our hotel package but when we checked in at the Aspen, the staff told us that since we booked through Travelocity, this was not the case. This information needs to be relayed better to your customers. Even though we booked through Travelocity, we still paid for our stay at your hotel. This was the second time we stayed at your hotel and the same problems occurred, e.g. lack of communication regarding where to check in and parking."
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Overview & Amenities
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The ResortQuest Marquise offers townhome accommodations in Whistler, BC, approximately 85 miles from Vancouver International Airport.
The property's common amenities include an outdoor pool, Jacuzzi, guest services desk, ski-in/ski-out access, ski storage, laundry facilities, dry sauna, and underground parking (fee).
One- and two-bedroom units are available. Accommodations are wheelchair accessible. Each unit includes air-conditioning, an alarm clock radio, full kitchen (range oven, dishwasher, microwave, refrigerator), linens and towels, living and dining area, gas fireplace, VCR, cable TV, iron, ironing board, and private balcony.
Note: This is a non-smoking property.
While linens and bath towels are included in the unit, daily maid service is not included in the rental rate. A touch up clean and towel and linen change are included once every 4 days for stays of 5 nights or longer. Additional housekeeping services are available for a fee.
Policies
Guarantee:
Cancel:
Check-In: 1600
Check-Out: 1000
Services Description
Attraction Info
Dining Info
Recreation Info
Room Type Descriptions
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Booking Information
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The hotel you have selected -- Resortquest Marquise Lodge -- may be able to be booked: 1) online using Canadian Hotel Guide.com's instantaneous and 100% secure online reservation system; and/or 2) by telephone using the hotel reservation telephone number provided above.
1) Online: When you make your booking online, your hotel reservation is transmitted to the Resortquest Marquise Lodge through a 100% secure Internet connection that protects your personal and credit card information. Once submitted, your hotel reservation will be confirmed within 60 seconds and sent to the Resortquest Marquise Lodge computer reservation system in Whistler, British Columbia.
2) Telephone: 1-800-359-6279. Speak to a live customer service agent 24 hours a day, 7 days a week.
Within moments after your hotel reservation is made, you will receive a duplicate confirmation by email for your records that confirms and guarantees the reservation with all the details you may need for your stay, including the phone number and address of the Resortquest Marquise Lodge. For your comfort and peace of mind, you may even.
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