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6.0
Fair
#21 out of 24
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Guest Rating Explained
Rating: 6.0 / 10
| Hotel Rating Breakdown |
| Amenities: |
6.3 |
| Cleanliness: |
6.0 |
| Location: |
6.6 |
| Comfort: |
6.3 |
| Service: |
5.3 |
| Value: |
6.0 |
Details
No. of guest reviews: 5
Guest Recommended: Mixed
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Popularity Ranking Explained
Resortquest Marquise Lodge is #21 out of 24 hotels in Whistler ranked by guests.
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"Great vacation"
"Luckily I read a review before I arrived to find out check in is at a different location across the street. This was a little inconvenient and time consuming since we did not know the area. There was a suprise fee when checking out for Lodge costs or something. The hotel clerk really had no idea and could not explain, except I had to pay it. Overall the room was clean and well stocked. The location was great, quiet, 10 minute walk to village and local bus service was free. For the price the stay is worth it."
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"There is a need for better communication regarding checking in to the hotel. There was no hotel staff available when we checked in, there were no instructions informing us that we needed to go to another Resort Quest hotel for check-in. We called the reservation number for more information and was on hold for 20 minutes, using our cell phone. We were given conflicting information regarding parking, we were told by "Marquise" staff that parking was included in our hotel package but when we checked in at the Aspen, the staff told us that since we booked through Travelocity, this was not the case. This information needs to be relayed better to your customers. Even though we booked through Travelocity, we still paid for our stay at your hotel. This was the second time we stayed at your hotel and the same problems occurred, e.g. lack of communication regarding where to check in and parking."
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Amenities
- Family Rooms
- Hot Tub/Jacuzzi
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Policies
Guarantee:
Cancel:
Check-In: 4PM
Check-Out: 11AM
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