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Pet-friendly Whistler Village hotel with kitchens, private jacuzzis and balconies

  • Free amenities: Wi-Fi, wired Internet, bike rentals, local calls
  • Guests enjoyed clean, quiet rooms with comfortable beds
  • Wi-Fi was excellent according to surveys online
  • Many guests found the staff accommodating
  • Location was quiet with easy access to village areas and the highway
  • Many felt the hotel provided good value
  • Underground parking is available for $19 per night
  • Some guests found the parking a little tight for larger vehicles
  • A few guests thought the rooms were a little dated
  • Some found the exercise room a little small
Free Wi-Fi
Free Internet
Editor's Analysis
Updated Dec 25, 2015
This hotel is located in a quiet area of the village, just out of the centre, an easy walk to village destinations and a 3-minute shuttle ride from the gondolas and lift ticket kiosks. 

The property is smoke free and all rooms include free Wi-Fi, free wired Internet, free local calls, a flat screen TV and DVD player, a coffeemaker, a full kitchen, a dining table, an iron and ironing board, a gas fireplace, bathrobes and climate control. Rooms are furnished with 1 or 2 queen beds or 1 queen bed and a sofabed. Room extras include mountain views. Rooms also have either a juliette balcony or a walk-out balcony and either a 2-person jacuzzi in the bedroom or a 1-person jetted tub in the bathroom.

Underground parking for vehicles under 6' 8" is available on site for $19 per night. Guests also found free public parking in lot number 4. A public shuttle service is provided to the base of the mountains from the hotel during ski season. Pets are welcomed for $25 per stay.

On-site restaurants include, Quattro Italian Restaurant and Alta Bistro both offering dinner daily from 5:30 pm.

Hotel amenities amenities an outdoor heated pool, an outdoor hot tub, an exercise room, bike, ski and snowboard rentals and storage, a guest laundry, safe deposit boxes, concierge service, babysitting services, an Internet kiosk and meeting rooms.

The Whistler Museum is a 1-minute walk away, while the Olympic Plaza is about 4 minutes away on foot. The Mountain Art Gallery is about 6 minutes' walk. The Whistler Golf Course and Driving Range is a 2-minute drive and the Sea-to-Sky Highway (Highway 99) is a 1-minute drive. (All travel time estimates: Google Maps)

Confirmed with the front desk on December 21, 2015: some rooms have a double jacuzzi in the bedroom area and some have a 1-person jetted tub in the bathroom, some have a walk-out balcony and some have a juliette balcony, all rooms have a full kitchen with stove top, oven, dishwasher and full-size fridge
The Good
This hotel was highly praised by guests who enjoyed several aspects of the stay.

Guests typically found their rooms clean and well maintained. They appreciated having full kitchens, cozy fireplaces and comfy beds. Many guests liked having a private hot tub in their rooms as well as walk-out balconies that provided great views of the mountains.

Guests loved this location. This was not a noisy area of town--it had fewer restaurants in the immediate area and no pubs or taverns. It was close to the Village Stroll street which led north to shops and dining or south to more restaurants, the pub section and the lifts. Some liked its quick and easy access to the Sea-to-Sky highway, just a minute's drive.

Although a few recent guests did not find the staff all that friendly, many reviewers thought they were professional, friendly and eager to help.

Wi-Fi on site was nothing short of excellent. One guest put it like this, "Wireless internet was the best we have experienced in many hotels."

Value stood out as one of the best things about this hotel. Besides being well priced for a resort destination, this hotel provided a full kitchen to save on dining out, a guest laundry and cheap pet stays. (One reviewer reasoned that a $25 per stay charge for her dog cost a lot less than kennel costs for a multi-day stay.)
The Bad
Although guests left high scores in their reviews, they did also offer some critique of the hotel.

Some guests complained about the parking. They found the stalls narrow and difficult to access due to many pillars, especially for SUVs with ski or bike racks, and some found it expensive. (Some guests found a free parking lot #4 a short walk away.)

There were some complaints about the pool and fitness room. The fitness room was small with just 2 machines, and the pool was awkward to get to, cold at times, and the restaurant overlooked the pool, which some guests found disagreeable.

Occasionally guests had trouble keeping their rooms at a comfortable temperature and some considered them a little dated. Guests who were not travelling as a couple sometimes complained about the in-room double jacuzzi not being located in the bathroom, where they could have used it. 

Guests who had juliette balconies thought they were dangerous for little children and some were disappointed to find their room did not have a walk-out balcony (after reading on the website that all rooms had a balcony).


Show Sources
Sources gave this hotel an average score of 4.2 out of 5, with 95% of 1,195 guests recommending the property. ranked this hotel #14 out of 51 properties in Whistler, from 955 reviews. gave this property an average score of 8.7 out of 10, based on 1,078 guest reviews.
Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.
Guest Reviews
Very Good
24 / out of 69
hotels in Whistler

Rated 8.2/10 based on 4188 reviews

Ranked #24 out of 69 hotels in Whistler

Map Marker Pinnacle Hotel Whistler
4319 Main Street, Whistler, BC