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Ski-in-ski-out Whistler Village hotel with heated indoor-outdoor pool & private jetted tubs

Pros
  • Free amenities: Wi-Fi
  • Guests said the exceptional staff were the best ever in all their travels
  • Guests found mountain view rooms to offer stunning views
  • Rooms were described as well cleaned, beautifully furnished and having comfortable beds
  • Guests loved the hot tubs and heated outdoor pools in winter along with bar service
  • Many enjoyed the ski valet service
  • Location was excellent, at the base of the hill with ski-in/ski out access and walking distance to restaurants
  • Many enjoyed breakfast, dining and the lounge with its lively music
Cons
  • Self-parking costs $35 and valet parking costs $39 per night
  • Resort fee costs $12 per day
  • Some complained of the high cost of a room, parking and bar drinks at the hotel
  • A few guests found their rooms a little dated
  • Occasionally guests found the pools, hot tubs, ski valet and lounge busy
Freebies
Free Wi-Fi
Editor's Analysis
Updated Feb 28, 2016
Overview
This popular hotel is located in Whistler's quieter Upper Village and offers ski in/ski out access with valet service at the base of Blackcomb Mountain. It's an easy walk to restaurants and shops. Golfing and guided hikes, swimming and biking are available in the summer.

The hotel offers 550 smoke-free rooms. All rooms include free Wi-Fi, a flat screen TV with pay-per-view movies, a Keurig coffeemaker, a tea kettle, a desk, a safe, an iron and ironing board, bathrobes, a hair dryer, windows that open and climate control. Rooms are furnished with 1 or 2 queen beds or 1 king bed.  Mini-fridges and microwaves are available for rent at $10 each, per day.

Room extras include a sofabed, a sitting area, a living room, a French-press coffeemaker, floor-to-ceiling windows, a gas fireplace, 1 or 2 bedrooms, 2 or 3 TVs, 2 or 3 bathrooms, a 1-person jetted tub, an over-sized shower with multiple showerheads, a marble bathroom, a walk-in closet, a Juliette balcony, semi-private elevator access and mountain, chef's garden or village views.

Guests staying on the Fairmont Gold level have access to a private lounge, which features concierge service, free continental breakfast (7:00 am - 10:30 am), a laptop with free Internet access, free all day coffee and tea, free afternoon snacks from 2 - 4 pm, an honour bar, free evening canapés from 4 - 7 pm and free late night pastries from 8 - 10 pm.

The hotel charges a $12 daily resort fee (plus tax) per room which entitles guests to Wi-Fi, health club access, tennis courts, driving range and the year-round Village Shuttle. 

Self-parking is available on site for $35 per night and valet parking is $39 per night. Pets are welcome for $50 per night.

There are several dining options on site. The Wildflower Restaurant offer breakfast, dinner, and Sunday brunch on major holidays, The Grill Room offers fine dining with seafood and steak. Portobello Market & Fresh Bakery offers a deli-style menu for breakfast and lunch daily. The Mallard Lounge and Terrace is open for lunch and light dinners, featuring seasonal live entertainment and an outdoor fire-lit terrace. The Clubhouse is open during the golf season and serves breakfast, lunch and dinner. The Chalet offers fondue and alpine cuisine in the winter evenings at the Club House. Room service is also available.

The on-site Health Club offers an outdoor heated lap pool featuring underwater music, an indoor-outdoor heated leisure pool, an indoor hot tub, 3 outdoor hot tubs, a dry sauna, 2 eucalyptus steam rooms, towel service, beverage service, 2 outdoor tennis courts, and a fitness centre.

Other on-site amenities include ski valet and golf valet services, a day spa, bell staff, concierge, ski and bike storage, gift shops, a ski rental shop, a guest laundry, dry cleaning, safe deposit boxes and meeting rooms. 

Whistler Village, which includes restaurants, shops, and nightlife is about 12 minutes away on foot. The Whistler ski lifts and gondola are also about a 12-minute walk away. The Mountain Art Gallery is 11 minutes away on foot. The Whistler Golf Course and Driving Range and access to the Sea-to-Sky Highway are both about a 6-minute drive away. (All travel times: Google Maps).
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The Good
Guests loved their stays with many stating they would return.  

The hotel was classy and offered beautifully-decorated public spaces, along with a warm, hospitable and relaxing atmosphere. There was always lots to do and the hotel catered well to kids and families, as well as couples looking for a romantic getaway.

The staff made a great impression with the guests. They helped immensely to create a sense of fun, genuine friendliness and provided impeccable service. Guests praised them repeatedly in the reviews calling them incredibly cheerful, amazingly helpful, superb and wonderful. Some well-travelled guests said they were the best they had ever encountered.

Guests loved the location. It was right at the base of the Blackcomb Mountain with easy access to the lifts. The area offered great skiing and spectacular views. The ski rental and valet ran effectively with guests being able to get geared up and go. Some were pleased to be served hot chocolate on tap, and bottled water at the valet station. It was an easy walk to restaurants nearby and the lower village area offered many entertainment and dining choices.

The outdoor hot tubs and pools which were well heated in the wintertime, and had lounge service, provided guests with special and memorable experiences. Guests spoke of sipping cocktails under the stars at night, while in the pool with snowflakes falling.

The rooms were often described as clean, quiet and well appointed with amenities. Guests reported comfortable beds and liked the glassed-in showers. Some said the rooms were small and some said they were large. Club floor rooms were considered worth the extra charge for the variety and quality of the freebies offered, and mountain-view rooms came highly recommended by reviewers as definitely worth the extra cost.

Guests enjoyed dining on site. They mentioned good breakfast buffets, liked Portobello's, and had delicious dinner at The Chalet. The entertainment and drinks at the lounge were enjoyed also, along with great bar staff.

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The Bad
There were some complaints offered in the reviews but these were by far, not commonly held sentiments.

Some felt the hotel was expensive. They mentioned parking fees, room rates and drinks and dining on site adding up. Some were especially upset with the price of alcoholic beverages on site.

Some guests complained about the day spa. Although some guests offered praise for the spa services, occasionally a guest found the spa treatments sub par, and the area too busy, or not relaxing enough with too many kids around.

A few guests mentioned that their room's decor, bathrooms and overall appearance was a little dated.

The hotel got rather busy at times. Guests spoke of queues at the ski rental shop and the ski valet, slow service in the restaurant and that there was no adult-only hot tub. One guest put it this way, "Just don't go when it's family day or weekends because with all the kids running around, it can get pretty hectic."
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Show Sources
Sources
Expedia.ca gave this hotel an average score of 4.4 out of 5, with 90% of 1,048 guests recommending the property.

TripAdvisor.ca ranked this hotel #8 out of 51 properties in Whistler, from 2,390 guest reviews.

Booking.com gave this hotel an average score of 8.7 out of 10, based on 546 reviews.
Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.
Guest Reviews
8.9
Very Good
#
12 / out of 69
hotels in Whistler

Rated 8.9/10 based on 5278 reviews

Ranked #12 out of 69 hotels in Whistler

5278
Map Marker Fairmont Chateau Whistler Resort
4599 Chateau Boulevard, Whistler, BC