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Crystal Lodge Hotel

Crystal Lodge Hotel is a 4 star hotel in Whistler, British Columbia, Canada 4154 Village Green, Whistler, BC, Canada
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Guest Reviews
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Within walking distance of ski lifts, on-site shopping, and friendly staff

  • Free Wi-Fi
  • Many guests described their rooms as clean
  • Many reviewers found the location ideal for exploring Whistler Village on foot
  • The staff throughout the hotel were frequently complimented
  • Several reviewers found their rooms to be spacious
  • A few guests thought that the room rates were reasonable
  • A few guests thought that the additional fees for parking were expensive ($22 per night)
  • A couple of reviewers were disturbed in their rooms by noise from the halls

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Editor's Analysis
Updated on Oct 26, 2012
This hotel is situated within Whistler Village and is about a 7-minute walk from Whistler/Blackcomb's lifts and ticket kiosks. With many restaurants and shops on-site, this hotel is ideal for guests who are looking to explore the village area on foot while having dining and shopping options at their doorstep.

This property is 100% smoke-free and all 158 rooms include free Wi-Fi, a coffeemaker, bathrobes, a flat-screen TV with pay-per-view movies, a mini-fridge, an iPod docking station, and individual climate control. Rooms are furnished with either 1 king bed or 2 double beds. Select rooms include a private balcony. Deluxe Studio units also include a kitchenette, a full balcony or a juliette balcony, a desk, a safe, and a queen-sized sofabed. Deluxe Studio units are furnished with either 1 king bed or 2 queen beds.

Suites at this property include the aforementioned standard amenities and a fireplace, a kitchenette or full kitchen, a desk, a safe, and a separate living area with a sofabed. King studio suites are furnished with 1 king bed and a jacuzzi tub, while queen studio suites are furnished with a queen murphy bed. This property also offers loft, 1-bedroom, 2-bedroom, and 3-bedroom suites.

Underground parking is available on site for $22 per night ($26 per night for valet parking). Dogs are permitted for an additional fee of $20 per night and dogs receive a blanket, a welcome treat, a towel, and a doggie bag. 

There are multiple on site dining options, including Ric's Grill, The Mix by Rick's (breakfast, lunch, and dinner), The Old Spaghetti Factory, Citta Bistro, Crystal Lounge, and Starbucks Coffee. Room service is also available.

On-site shops include: Roots, Lululemon, Quicksilver, Can-Ski, Sportstop, Rocks and Gems, a physiotherapy clinic, foto source, and a gift shop. Amenities include an outdoor pool and hot tub, a fitness centre, a sauna, valet and bell services, ski and bike storage, concierge services, a business centre, dry cleaning services (extra fees apply), and ice machines.

The Whistler Village Art Gallery is about 6 minutes away on foot, while the Whistler Museum is about an 8-minute walk away. Blackcomb Village is about a 13-minute walk away.

The Whistler Golf Course and  Driving Range and access to the Sea-to-Sky Highway (Highway 99) are both less than a 1-minute drive away. (All walking and driving time estimates: Google Maps)
The Good
Positive reviews for this hotel outnumbered negative reviews, among the reviews used for this analysis.

Many guests described their rooms as clean and several reviewers found their rooms to be spacious. A couple of guests thought that their rooms were well appointed with modern furnishings and a couple of other reviewers said that they had pleasant views of the mountains from their guest rooms.

Many guests found the location ideal for exploring Whistler Village on foot. Reviewers described walking to ski lifts, shops, restaurants, a grocery store, and a liquor store.

The staff throughout the hotel were frequently complimented and guests described the front desk agents as friendly, attentive, accommodating, quick to respond to guest concerns and requests, knowledgeable, and helpful. One reviewer said that the front desk staff "did all they could to answer our questions, provide directions, and do everything possible to make our entire stay enjoyable."

A few reviewers thought that their room rates were reasonable. Guests cited the on-site amenities, such as the outdoor pool and hot tub, as value-added features.

The Bad
As mentioned above, positive reviews outnumbered negative reviews for this property, among the reviews sourced for this analysis. However, there were a couple of common concerns and a few isolated complaints found.

A few guests thought that the additional fees for parking ($22 per night) were expensive.

A couple of reviewers were disturbed in their rooms by noise from the halls.

Isolated complaints included difficulty maintaining a comfortable in-room temperature, difficulty getting hot water in the guest rooms, and a small patio area around the outdoor pool. gave this hotel an average score of 4.3 out of 5.0, with 94% of 160 guests recommending the property. ranked this hotel #13 out of 57 properties in Whistler, from 426 guest reviews. gave this property an average score of 4.3 out of 5.0, based on 144 reviews.
Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.

Guest Reviews
Very Good

#18 out of 67
Guest Rating Explained
Rating: 8.5 / 10 Details

No. of guest reviews: 777
Guest Recommended: Yes
Guest Ranking Explained

Crystal Lodge Hotel is #18 out of 67 hotels in Whistler ranked by the ratings provided by guests.
No recent comments available
Show older reviews
Hotel review by guest is Positive
Verified Guest from Mechelen, BE rated Crystal Lodge Hotel 8 out of 10 on August 28, 2006 Verified Guest Hotel Review
Hotel review by guest is Positive
Steven from Oxford, GB rated Crystal Lodge Hotel 9 out of 10 on December 12, 2005 Verified Guest Hotel Review

"Staff were very friendly and helpful."
Hotel review by guest is Positive
Matthew from United Kingdom, GB rated Crystal Lodge Hotel 10 out of 10 on December 18, 2003 Verified Guest Hotel Review


  • Business Center
  • Room Service
  • Restaurant
  • Swimming pool
  • Pet Friendly
  • Bar / Lounge
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Air Conditioned
  • Non-Smoking Rooms
  • Banquet Facilities
  • Conference Room(s)
  • Multilingual Staff
  • Safe-Deposit Box
  • Sauna
  • Refrigerator
  • Cable / Satellite TV
  • In Room Movies
  • Bath / Hot Tub
  • Wake-up Service
  • Meeting Rooms
  • Coffee / Tea Maker
  • Hair Dryer
  • Complimentary Toiletries
  • TV
  • Laundry service
  • Shops
  • Golf Course (nearby)
  • Cycling
  • Hiking
  • Photocopier
  • Salon
  • Jacuzzi
  • Beauty Salon
  • Bathrobes
  • Shower
  • En suite
  • Private Bathroom
  • Private Toilet
  • Outdoor heated pool
  • Coffee Shop/Cafeteria
  • Luggage Storage
  • Shops in Hotel
  • Souvenirs/Gift Shop
  • Ice Machine
  • Family Room
  • Self Laundry

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Customer Service: 1-800-359-6279 from the USA and Canada (International Callers: Dial Toll Free 00-800-8607138 or +1 210-507-5997 and mention "Promo Code 5072"). Hotel Reservations Center and Customer Service Hours: Open 24 Hours a Day, 7 Days a Week.

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