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Guest Reviews
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7.4
Good
#1 out of 1
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Guest Rating Explained
Rating: 7.4 / 10
| Hotel Rating Breakdown |
| Amenities: |
8.0 |
| Cleanliness: |
8.0 |
| Location: |
7.1 |
| Comfort: |
6.6 |
| Service: |
7.1 |
| Value: |
7.1 |
Details
No. of guest ratings: 6
Guest Recommended: Yes
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Popularity Ranking Explained
Rating: #1 out of 1 hotels in Westbank ranked by guests.
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James from Millet, AB US stayed on December 23, 2004
"They charged me $10.00 extra for my small dog. Out of the six hotels I stayed at during my trip this is the only hotel to charge me extra for a pet. I can see getting a deposit and inspecting the room, but extra charges not warranted. I also had to sign a statutary declaration stating I would not allow my pet in certain areas or on their bed linens or furniture in the room. This is also the only hotel requiring this on my trip.
I had a wireless laptop. In order to access their wireless network I required to get a access code from the desk. This I did but although I was told this was good for 24 hours it really was only good for one useage. When I logged off then tried logging on several hours later I was refused and would have had to repeat the process to again get access. This was totally not customer friendly and results in my thinking twice about staying in another holiday inn express"
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Anonymous guest from N Delta, BC CA stayed on August 08, 2004
"I specifically asked for a non smoking room when I reserved. Upon arrival I didn't confirm that at the front desk. When I went to my room it was a smoking room...very smelly!!! We were fortunate enough that there was one non smoking room left. A few minutes later and we would have been out of luck. The bad news we were on the first floor which was really in the basement..kinda dungeon like!!! I also had to ask to have my rate changed as I went to a cheaper smaller room. They were very polite, but not too proactive."
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Shelley from Richmond, CA stayed on August 04, 2004
"A nice place to stay at a good price (summer)albeit a bit far from Kelowna."
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Overview & Amenities
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The Holiday Inn West Bank is situated on the Westside of Kelowna in the heart of Okanagan Valley, approximately two miles from downtown and 16 miles from Kelowna International Airport. Local attractions include Mariner's Reef Water Slides, Crystal Mountain Ski Hill, Safari Ridge Paintball, Prospera Place, and Lake City Casino.
Hotel amenities include ATM, laundry/dry cleaning, free local telephone calls, ice machine, room service, fax/photocopying services, free parking, and safe deposit box. Guests may also enjoy the connected indoor/outdoor pool, hot tub, and fitness center. Onsite drinks and dining are available at the Fogg n' Suds Restaurant & Taps.
Guest rooms feature bathrobes, satellite/cable TVs, coffeemakers, hairdryers, in-room movies, individual climate controls, irons, ironing boards, dual-line telephones, voicemail, sofa beds, and work desks with lamps.
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Policies
Guarantee:
Cancel:
Check-In: 1500
Check-Out: 1100
Services Description
On-site facilities -
general facilities -
bar convenience store
elevators golf course
handicap facilities ice/vending machines
indoor pool jacuzzi bath tub
kitchen meeting room
outdoor pool restaurant
wheelchair accessible elevators
whirlpool
chargeable facilities -
fitness center
parking facilities -
disabled parking
free parking
truck/rv parking
public area facilities -
high speed internet access complimentary
additional onsite facilities -
indoor-outdoor heated saltwater pool - outdoor jacuzzi.
wheelchair accessible rooms have connecting companion
rooms. internet kiosk in lobby.
meeting and convention facilities -
total meeting room capacity - 240
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Attraction Info
Dining Info
Recreation Info
* exercising * swimming
Snow skiing water skiing outdoor hot tub fitness center
Indoor pool outdoor pool golf packages
Room Type Descriptions
Nbr of suites - 5
24 hour pay per view movies free high speed internet
Access
Room amenities for all rooms -
room amenities -
120 ac / 120 dc / air conditioning / bath tub /
bathroom amenities / cable/satellite tv / coffee/tea
maker / connecting room / hairdryer / iron/ironing
board / jacuzzi bath tub / kitchen / microwave / no
smoking room / refrigerator / shower / telephone
technology -
high speed internet access / two line telephone / voice
mail
Room amenities for handicap rooms -
bathtub seat / knock lights / rails in bathroom /
raised toilet with grab bars / safety bar in shower /
visual alarm
max occupancy - 5
max nbr of rollaways - 2
free high speed internet access
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Booking Information
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The hotel you have selected -- Holiday Inn Westbank -- may be able to be booked: 1) online using Canadian Hotel Guide.com's instantaneous and 100% secure online reservation system; and/or 2) by telephone using the hotel reservation telephone number provided above.
1) Online: When you make your booking online, your hotel reservation is transmitted to the Holiday Inn Westbank through a 100% secure Internet connection that protects your personal and credit card information. Once submitted, your hotel reservation will be confirmed within 60 seconds and sent to the Holiday Inn Westbank computer reservation system in Westbank, British Columbia.
2) Telephone: 1-800-359-6279. Speak to a live customer service agent 24 hours a day, 7 days a week.
Within moments after your hotel reservation is made, you will receive a duplicate confirmation by email for your records that confirms and guarantees the reservation with all the details you may need for your stay, including the phone number and address of the Holiday Inn Westbank. For your comfort and peace of mind, you may even.
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