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Trutch Manor Tourist Suites

7.1 | Good
MAP

Downtown locale, free breakfast, clean rooms with kitchens, disorganized staff

Pros
  • Free Wi-Fi, free breakfast, free parking
  • Numerous guests enjoyed the hotel's downtown locale and proximity to restaurants and shopping
  • The hotel's rooms were found to be clean and well equipped by many lodgers
  • Several reviewers praised the quality and variety of the free breakfast
Cons
  • A few guests found the staff to be disorganized and reported reservation mixups
Freebies
Free Wi-Fi
Free Breakfast
Free Parking
Editor's Analysis
Updated Dec 20, 2013
Overview
Located about a 4-minute drive from Victoria's city centre and a 3-minute drive from the Trans-Canada Highway, the Trutch Manor Tourist Suites is geared towards travellers who require a centrally located hotel with a free breakfast, extended kitchen amenities and easy highway access.

Each of this smoke-free hotel's guest rooms comes equipped with a private entrance, free Wi-Fi, cable TV, a kitchenette, a CD player and a private bathroom. Rooms with a fireplace, a separate bedroom and a living room with a sofabed are also available. 

Hotel amenities include guest laundry, a free breakfast, free parking, BBQ facilities, packed lunches and a library. The hotel is not wheelchair accessible and pets are not permitted.

The Bay Centre offers shopping about a 4-minute drive away, while Beacon Hill Park can be found 14 minutes away on foot. The Art Gallery of Greater Victoria is roughly a 2-minute drive from the hotel and Victoria International Airport (YYJ) is a 28-minute drive away. (All distances and travel time estimates: Google Maps)

Verified with a front desk agent: Free Wi-Fi, free parking, no pets, not wheelchair accessible. (Call Date: December 15, 2013)
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The Good
The majority of the reviews sourced for this analysis were positive, with praise going to the hotel's location, rooms and breakfast.

The hotel's location was enjoyed by many reviewers, who described it as beautiful and central, as well as close to downtown, nightlife, shopping, restaurants and Cook Street Village. One patron noted the hotel was, "Central to everything and just far enough away from the hustle and bustle of the Inner Harbour".

Numerous guests were pleased with their accommodations at the hotel. They described their rooms as quiet, clean, nicely decorated, well equipped, spacious and cozy, with comfortable beds. A few patrons complained of worn furniture, however.

Several travellers were impressed with the hotel's breakfast. They described it as excellent, filling and delicious, with a beautiful dining room. 
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The Bad
While the majority of reviews consulted for this analysis were positive, there were a few complaints about the staff.

Although several reviewers found the hotel's host to be friendly and responsive, some guests were disappointed with the level of customer service they received. They found the staff to be disorganized, and reported mixups with reservations and delayed check-ins. One guest noted, "Sherril the owner is a very nice lady, heart of gold, means well, but consistently forgetful which I found frustrating. Her food was excellent however, and she is cheerful and caring".
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Show Sources
Sources
TripAdvisor.com guest reviews ranked the hotel #44 of 110 Victoria B&B and Inns with an average rating of 3.5 out of 5 from 23 reviews.

Booking.com guest reviews rated the hotel 8.8 out of 10 from 12 reviews.

Expedia.ca guest reviews rated the hotel 3.6 out of 5 with a 75% recommendation rate from 8 reviews.

The author called the hotel on December 15, 2013 to verify some information.

Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.
Guest Reviews
7.1
Good
#
47 / out of 57
hotels in Victoria

Rated 7.1/10 based on 50 reviews

Ranked #47 out of 57 hotels in Victoria

50
Location
Map Marker Trutch Manor Tourist Suites
621 Trutch Street, Victoria, BC