Guests can choose from Standard rooms or more spacious Suites, which have kitchenettes. In all rooms, guests can expect free WI FI, a coffeemaker, an iron and an ironing board, a flat-screen TV and a hairdryer. There are non-smoking and smoking rooms available. There is complimentary on-site parking and pets are welcome at this hotel for a charge of $10/night.

There are some dining options located nearby the hotel, but guests can also choose to dine on site for breakfast at Waterways Cafe, open daily from 7:30am-11:00am. The on-site pub, the Upper Deck Sports Lounge (open daily from 11:00am-12:00am), serves drinks as well as lunch and dinner.

There is shopping located within walking distance or a short drive (Mayfair Shopping Centre is about a 14 minute walk away), but guests wishing to visit many of Victoria's main attractions will likely need to drive to access them. BC Whale Tours, the Inner Harbour and the Maritime Museum of BC are all less than a 10 minute drive away. Butchart Gardens is slightly farther, about a 26 minute drive away. Guests travelling by air will need to budget about 28 minutes to travel the 24.8km between the hotel and Victoria International Airport (YYJ) (distances and travel time estimates: Google Maps).

Check-in is at 3:00pm, while check-out is at 11:00am.

There were many comments from guests about the consistent level of cleaning done in the rooms and in the common areas. A few guests were repeat customers, who commented favourably about the level of detail in the cleaning, and about the maintenance of the property. One guest said that she frequently saw staff cleaning the grounds.

Several guests felt that the hotel represented excellent value for the price paid. Phrases like "good value for the money", "perfect for the price" and "reasonable rates" were reflective of the overall sentiment.

Staff at this hotel delivered excellent service, according to a number of guests. One guest said that the service she received "made her stay". Words like "helpful", "friendly" and "informative" were used frequently by guests to describe their staff impressions.

There were a few other amenities and options offered at the hotel that impressed guests. Many liked the convenience of having a free shuttle bus to the downtown Victoria area, especially as this hotel is a bit removed from the downtown core. Others enjoyed the pool and the convenience of the guest laundry.

There were a few other peripheral comments that centred on things like comfy beds and the TVs in the rooms.

Noise was a factor for a number of guests, most of whom indicated that the on-site pub and adjacent car park were noisy, and that the noise often continued until late in the evening and the early morning hours. While the pub did serve dinner and lunch, several guests were disappointed that the on-site restaurant was open for breakfast only (these guests felt that nearby dining options were limited).

There was only one ice machine on site, according to a number of guests, which they found inconvenient. Some guests felt that the on-site parking was limited and that space was tight. In addition, a few guests were inconvenienced by the fact that this property does not have an elevator.

There were a few other peripheral complaints, centring on things like stale odours in the rooms and on the quality of the breakfast at the on-site restaurant.