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Royal Scot Hotel & Suites

Royal Scot Hotel & Suites is a 4 star hotel in Victoria, British Columbia, Canada 425 Quebec St, Victoria, BC, Canada
Estimated Price
$184
CAD
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Guest Reviews
Amenities
Booking Information

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Clean rooms, comfy beds, downtown shuttle, indoor pool, hot tub, sauna, on-site dining

Pros
  • Free WI FI, free downtown shuttle
  • Staff were friendly and helpful, according many guests
  • Good food in the restaurant, according to a number of guests
  • Convenient location, within walking distance to the Inner Harbour, according to guests
  • The hotel is set among beautiful trees and gardens
  • There's a billiards table on site, along with restaurant and room service
Cons
  • Several guests objected to the parking fee
  • A few guests found the beds uncomfortable
  • Decor was dated, according to a few of guests

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Editor's Analysis
Updated on Jul 6, 2014
Overview
On Quebec St., approximately an 11 minute walk to the Inner Harbour, this non-smoking hotel is popular with tourists who want to wander the downtown core and major attractions by foot. There are a variety of amenities on site, including an indoor heated pool, a hot tub, a sauna, a gym and a billiards and games room.

Guests can choose from Standard rooms or more spacious Suites, which include full kitchens. In all rooms, guests can expect a 37-inch LCD TV, free WI FI, a coffeemaker with complimentary cookies, an iron and an ironing board, a hairdryer and bathrobes. Parking is available on site, for a cost of $12/day. Pets are allowed at this hotel, for a cost of $50/day.

There are a number of dining options close by, but guests can choose to dine on site for breakfast, lunch or dinner at Johnathan's Restaurant, open daily from 7:00am-9:00pm (room service is available during those hours as well). A business centre and gift shop are also on site.

While the hotel is located within walking distance from the downtown Victoria area (about an 18 minute walk), there is a complimentary shuttle offered. There are a number of shops, restaurants and attractions located within a 15 minute walk of the hotel, including BC Whale Tours, the BC Maritime Museum and the Victoria Bug Zoo. Butchart Gardens is slightly farther away, about a 15 minute drive. Guests travelling by air should budget about 31 minutes to travel the 27.3km between the hotel and Victoria International Airport (YYJ) (distances and driving time estimates: Google Maps).

Check-in is at 3:00pm, while check-out is at 12:00pm.

Confirmed with a front desk agent: free WI FI, downtown shuttle, parking, restaurant hours and pet policy (call date: June 1, 2012).
The Good
There were many favourable comments for this hotel, many of them touching on the central location and good service from hotel staff.

The proximity of the hotel to downtown was a big plus for many guests, who appreciated being able to wander the downtown core easily by foot. A number of guests also commented on the convenience of the complimentary shuttle to the downtown area and felt that this eliminated the need to have a car during their stay.

Staff received top marks from numerous guests, who used words like "friendly", "helpful" and "excellent" to describe their impressions. Several guests said that staff were very accommodating around things like check-in times.

Amenities were said to be good at this hotel; several guests commented positively on the games room and the pool.

There were small touches that made a positive impact on guests such as a good selection of books on the nightstands in guest rooms and well-stocked kitchens in the Suites. The on-site restaurant also received positive reviews, both for the quality of the food and for the service that guests received while dining.

The Bad
Guest reviews were generally favourable for this hotel, but there were a few common themes among complaints.

There a few comments suggesting that the property was aging and in need of updating, particularly in regards to the decor.

Guests did appreciate having access to on-site parking, but some felt that the parking fee of $12/day was excessive.


A couple of guests found their beds uncomfortable and a stale smoke smell in the rooms.
Confirmed with a front desk agent: free WI FI, downtown shuttle, parking, restaurant hours and pet policy (call date: June 1, 2012).

Hotels.com guest reviewers rated this hotel 4.5 out of 5, or "excellent", based on 284 reviews.

TripAdvisor.com guest reviewers ranked this hotel #7 out of 69 Victoria hotels, based on 437 reviews.

Expedia.ca guest reviewers rated this hotel 4.4 out of 5, based on 169 reviews. 95% of guests would recommend this hotel.
Editor's Analysis by Heather W.
Analyzed by Heather W.
Driven by the sense that every person, place or thing has a story to tell and a skill for being in the wrong place at the right time, Heather is a well-traveled writer.


Guest Reviews
8.9
Very Good
Guest Rating Explained
Rating: 8.9 / 10 Details

No. of guest reviews: 733
Guest Recommended: Yes
Guest Ranking Explained

Royal Scot Hotel & Suites is #15 out of 57 hotels in Victoria ranked by the ratings provided by guests.
Guest Recommendations and Comments
Hotel review by guest is Positive
Alastair from Duncan, BC CA rated Royal Scot Hotel & Suites 8 out of 10 on October 18, 2013 Verified Guest Hotel Review
Hotel review by guest is Positive
Wayne rated Royal Scot Hotel & Suites 10 out of 10 on October 01, 2011 Verified Guest Hotel Review

"Awesome Stay"
"We had a great stay. Staff are more than friendly. Would definitely stay again. Still don't like to have to pay for parking."
Hotel review by guest is Positive
Gerard from Mount Holly, NJ US rated Royal Scot Hotel & Suites 8 out of 10 on September 25, 2011 Verified Guest Hotel Review
Hotel review by guest is Positive
Albert from Luxembourg-city, LU rated Royal Scot Hotel & Suites 9 out of 10 on September 01, 2011 Verified Guest Hotel Review

"excellent adress, very helpful staff, well situated"
"One of our best stays in Canada, excellent adress, very pleasant and helpful staff, well situated."
Hotel review by guest is Positive
Verified Guest from Claremont, CA US rated Royal Scot Hotel & Suites 9 out of 10 on July 27, 2011 Verified Guest Hotel Review
Hotel review by guest is Positive
Judy from Kaneohe, HI US rated Royal Scot Hotel & Suites 9 out of 10 on May 19, 2011 Verified Guest Hotel Review

"Excellent small hotel, very nice staff, convenient location."
"Stayed there twice in the last month and found it overall excellent. The only problem I could see was an occasional shortage of housekeeping staff which resulted in our room not being refurbished one of the days, and we had to call on the second day. However, they comped us an upgrade on our next stay."
Hotel review by guest is Positive
Sheree from Victoria, BC CA rated Royal Scot Hotel & Suites 8 out of 10 on May 03, 2011 Verified Guest Hotel Review
Hotel review by guest is Positive
Verified Guest from Ottawa, ON CA rated Royal Scot Hotel & Suites 10 out of 10 on April 10, 2011 Verified Guest Hotel Review
Hotel review by guest is Positive
Robert from Mayne Island, BC CA rated Royal Scot Hotel & Suites 10 out of 10 on April 08, 2011 Verified Guest Hotel Review
Hotel review by guest is Positive
Dale from Victoria, BC CA rated Royal Scot Hotel & Suites 9 out of 10 on December 20, 2010 Verified Guest Hotel Review
Hotel review by guest is Positive
Carlos alberto basto from Brasilia, BR rated Royal Scot Hotel & Suites 9 out of 10 on October 04, 2010 Verified Guest Hotel Review
Show older reviews
Hotel review by guest is Positive
Verified Guest from Biloxi, MS US rated Royal Scot Hotel & Suites 10 out of 10 on September 06, 2005 Verified Guest Hotel Review

"I have visited Victoria many times and with 2 exceptions always been at your hotel. My view of the hotel and the staff has always been the same as I indicated in the survey. I want to return every chance I have. Thank you Ingrid Sullivan"
Hotel review by guest is Positive
Verified Guest from Cheltenham, GB rated Royal Scot Hotel & Suites 8 out of 10 on June 02, 2005 Verified Guest Hotel Review


Amenities

  • Business Center
  • Room Service
  • High-speed Internet
  • Fitness Room/Gym
  • Restaurant
  • Parking
  • Swimming pool
  • Pet Friendly
  • Airport shuttle
  • Concierge
  • Valet Parking
  • Tour Desk
  • Bar / Lounge
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Non-Smoking Rooms
  • Banquet Facilities
  • Conference Room(s)
  • Multilingual Staff
  • Safe-Deposit Box
  • Sauna
  • Refrigerator
  • Cable / Satellite TV
  • Meeting Rooms
  • Kitchenette
  • Coffee / Tea Maker
  • Microwave
  • Hair Dryer
  • TV
  • Laundry service
  • Shops
  • Garden
  • Billiards
  • Photocopier
  • Jacuzzi
  • Internet Connection (wireless)
  • Bathrobes
  • En suite
  • Private Bathroom
  • Pool Indoor
  • Games Available
  • Luggage Storage
  • Souvenirs/Gift Shop
  • Vending Machines
  • Family Room
  • Self Laundry
  • Free Parking

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8.9
Very Good

#15 out of 57 hotels in Victoria city based on 733 guest reviews

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Customer Service: 1-800-359-6279 from the USA and Canada (International Callers: Dial Toll Free 00-800-8607138 or +1 210-507-5997 and mention "Promo Code 5072"). Hotel Reservations Center and Customer Service Hours: Open 24 Hours a Day, 7 Days a Week.

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