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Older Victoria hotel near transit with full kitchens and outdoor pool but mixed reviews 

Pros
  • Free amenities: Wi-Fi, parking, local calls, newspapers
  • Several guests enjoyed meals on site
  • Guests liked having a pub and liquor store on site
  • Location convenient to downtown, shopping and public transit
  • Some guests found the room rates reasonable
Cons
  • Several guests complained that the hotel was tired and in need of some TLC
  • Several guests complained of not getting the rooms they had booked
  • Some guests found the staff lacking in customer service
  • Many guests complained of sub-standard housekeeping
  • Comments were mixed about the pool
Freebies
Free Wi-Fi
Free Parking
Editor's Analysis
Updated Aug 11, 2015
Overview
This hotel is located close to downtown Victoria and offers apartment-like suites with full kitchens and on-site dining which may make it a convenient for long-term stays.

All 91 rooms are smoke free and include free Wi-Fi, free local calls, a flat screen TV with cable channels, a coffeemaker, a mini-fridge, a microwave, a desk, an iron and ironing board, a hair dryer and individual climate control. Room extras include a sofabed, a balcony, a second TV, a separate bedroom and a full kitchen. Rooms are furnished with 1 double bed, 1 or 2 queen beds, or 1 king bed.

Free parking is available on site for cars and oversize vehicles. Dogs are welcome and guests can bring up to 2 for a fee of $10 per pet, per night in pet-friendly rooms.

The on-site Heckler's Bar & Grill serves lunch and dinner daily and offers a comedy performance on Fridays and Saturdays for $12 per person.

On-site amenities include an elevator, an outdoor pool, a hot tub, BBQ grills and picnic tables, a fitness centre, a business centre, a barber shop, a liquor store, a guest laundry, dry cleaning services, ATM, ice/vending machines and meeting rooms.

There are several nearby attractions accessible by car. The downtown Victoria area is about a 6-minute drive, while both the Inner Harbour and the Maritime Museum of BC are a slightly farther, at an 8-minute drive away. Craigsdarroch Castle and Miniature World are less than a 15-minute drive away as well. Guests travelling by air should expect about a 29-minute drive to cover the 25.1km between Victoria International Airport (YYJ) and the hotel (distances and driving time estimates: Google Maps).

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The Good
Recent reviews read for this report revealed mixed opinions of the hotel. Guests who enjoyed their stays typically liked the lower price point, the location and the restaurant next door.

The restaurant on site received several good comments from guests who typically found it a good place to eat.

Some found the hotel to provide a decent place to stay in Victoria and several said the location was handy to downtown and shopping and had good public transit access.

Some guests thought the room rates were reasonable.
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The Bad
A lot of recent reviews found online and read for this report revealed a lack of quality management of the hotel. Guests complained along several aspects of their stays.

Guests were disappointed to find a lack of proper maintenance and upkeep in the rooms and complaints along this topic included a tub that didn't drain, a toilet that didn't flush on its own but the back had to be lifted off, noisy AC units, and one with broken buttons, a mouldy shower curtain, a non-working hair dryer, peeling wallpaper and musty smelling hallways. To make matters worse, a few guests arrived to find no soap in the bathrooms and the hotel did not seem to remedy this quick enough for guests. One guest saw a wasp's nest in the pool ventilation duct and a few guests said the pool was cloudy. Some guests said that the interior of their room was pretty worn out and they would not return.

Besides this, many found rooms that were not cleaned to the standard expected. Complaints included a dirty ring around the tub, dirty dresser drawers, dirty kitchen cupboards, used filters found in the coffeemakers and rooms that were not serviced or vacuumed during the stay.

Some guests who made reservations online did not get the rooms booked or found errors in the bookings. Others were promised refunds or discounts that did not materialize.

A few guests said the Wi-Fi was slow. One unfortunate guests showed pictures of bed bug bites from her stay on July 18, 2015.
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Show Sources
Sources
Expedia.ca guest reviewers rated this hotel 3.7 out of 5, based on 722 ratings.

TripAdvisor.com guest reviewers ranked this hotel #38 out of 58 Victoria hotels, with a rating of 3.5 out of 5 based on 559 reviews.

Booking.com guest reviewers rated this hotel 7.4 out of 10, based on 361 reviews.
Editor's Analysis by Heather W.
Analyzed by Heather W.
Driven by the sense that every person, place or thing has a story to tell and a skill for being in the wrong place at the right time, Heather is a well-traveled writer.
Guest Reviews
7.1
Good
#
46 / out of 57
hotels in Victoria

Rated 7.1/10 based on 3139 reviews

Ranked #46 out of 57 hotels in Victoria

3139
Map Marker Ramada Victoria Hotel
123 Gorge Road East, Victoria, BC