Located about a 3-minute drive from Victoria's city centre and a 1-minute drive from the Trans-Canada Highway, Quality Inn Downtown Victoria is geared towards travellers who require a centrally located hotel with extended kitchen amenities, an indoor pool and easy highway access.
Each of the hotel's smoke-free guest rooms offers free Wi-Fi, a 42" flat screen cable TV, a coffeemaker, a mini-fridge, a microwave, a hair dryer and an iron and ironing board. Rooms with a kitchenette, a jetted tub, a seating area with a sofabed and a balcony are also offered, as are wheelchair-accessible rooms. Dogs are permitted in some rooms for $20 per dog, per night.
On-site amenities include an outdoor courtyard, an indoor pool and steam room, a small exercise room, meeting/banquet space, a 24-hour business centre, guest laundry and an elevator. Underground parking is an additional $9 per night and available on site and across the street.
The Argyle Attic Restaurant (serving breakfast and dinner daily) is adjacent to the hotel and offers 25% off meals to hotel guests.
Market on Yates offers groceries about a 9-minute walk away, while Victoria Harbour Ferry can be found 4 minutes away by car. Royal BC Museum is roughly a 7-minute drive from the hotel and Victoria International Airport (YYJ) is a 28-minute drive away. (All travel time estimates: Google Maps)
All property details verified by a front desk agent, May 26, 2014
The majority of the reviews sourced for this analysis were positive, with praise going to the hotel's location, staff and rooms.
Many lodgers praised the hotel's location. They found it close to Butchart Gardens, restaurants, the inner harbour, shopping, museums, highway access, public transit and Chinatown.
The hotel's staff were the source of numerous compliments by guests, who found them friendly, efficient, accommodating and helpful with directions. One patron remarked, "The three people at the front desk we dealt with were so welcoming and accommodating. Anything we asked about or needed to know, they were right there with the information, and always with a smile".
Several reviewers were pleased with their accommodations at the hotel. They described their rooms as clean, spacious, quiet, well equipped and well maintained, with comfortable beds. A few travellers had complaints about their lodgings, however (see below).
While the majority of reviews consulted for this analysis were positive, there were a few common complaints about the hotel's parking and rooms.
A few guests complained about the hotel's parking. They described it as tight and limited and felt it should be included in the room rates. One patron noted, "The parking is tight for big vehicles unless you use the lot across the street or get lucky with a good spot".
Although the majority of reviewers were pleased with their clean and comfortable rooms, a few travellers had complaints about their lodgings. They reported no air conditioning, street noise in rooms facing the street and dated decor.
Expedia.ca guest reviews rated the hotel 4 out of 5 with a 93% recommendation rate from 282 reviews.
TripAdvisor.com guest reviews ranked the hotel #26 of 57 Victoria hotels with an average rating of 3.5 out of 5 from 228 reviews.
Booking.com guest reviews rated the hotel 8.3 out of 10 from 102 reviews.
The author corresponded with the hotel on May 26, 2014 to verify some information.