Island Travel InnIsland Travel InnIsland Travel InnIsland Travel InnIsland Travel InnIsland Travel InnIsland Travel Inn
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Downtown location, friendly staff but guest concerns about cleanliness
- Free parking and free Wi-Fi
- Many guests found the location convenient for exploring the downtown area on foot
- The staff were frequently complimented for their friendly and helpful service
- Several reviewers thought that the room rates were reasonable
- Many guests indicated that their rooms did not meet their cleanliness expecatations
- Several reviewers noticed in-room appliances that were outdated and/or not in working condition
- A few guests said that the long-term residents at this hotel made them feel unsafe
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Updated Mar 1, 2013
The Island Travel Inn, formally a Traveller's Inn, is situated in downtown Victoria and is a 4-minute walk from the Save On Foods Memorial Centre (arena and concert venue). This property is well located for guests looking to access downtown attractions on foot.more
This hotel is 100% smoke-free and all rooms include free Wi-Fi, a mini-fridge, a TV, a desk, black-out curtains, a hair dryer, an iron and ironing board, free local calls, a desk and individual climate control. Select rooms also include a balcony and/or a jetted tub. Rooms are furnished with one or two king beds.
Free parking is available on site and pets are not permitted.
Other on-site amenities include guest laundry facilities, guest copy and fax service and a 24-hour front desk. This hotel does not have an on-site restaurant, however there are several restaurants located within a 5-minute walk of this property.
The waterfront is 6 minutes away on foot. The Bay Centre (shopping mall) is a 9-minute walk away, while the Bug Zoo and Miniature World are both about 11 minutes away on foot. The Maritime Museum of British Columbia is a 10-minute walk away, while The Empress Room (tea room and restaurant) is 14 minutes away on foot.
Uptown Shopping Centre is 6 minutes away by car, while the Victoria International Airport (YYJ) is a 28-minute drive away. (All walking and driving time estimates: Google Maps)
Many guests were impressed with the location of this property, among the reviews used for this analysis. Reviewers found the hotel within walking distance of the Save On Foods Memorial Centre, the waterfront and other downtown attractions.
The staff were frequently complimented for their friendly and helpful service. Several guests thought that the room rates were reasonable and several other reviewers appreciated the free parking.
A few guests appreciated the king beds and one reviewer found her bed to be comfortable. While a few guests found their rooms to be clean, there were many reviewers who were upset with the condition of their room (see below for more details).
Guests seemed most unhappy with the quality of their rooms, among the reviews sourced for this editorial.
Many guests said that their rooms appeared unclean. These reviewers described debris left behind by previous guests, a toilet that was not flushed (or cleaned) after a previous guest and clogged sinks and tubs. There were also several complaints about appliances and fixtures not working properly in the room, including TVs, climate control units, the Wi-Fi service and shower diverters.
A few reviewers felt unsafe at this property after noticing that the hotel had some "sketchy looking" long-term residents. One guest mentioned that during his check-in police officers were escorting someone out of the hotel in handcuffs.
SourcesExpedia.ca gave this hotel an average score of 3.5 out of 5, with 83% of 93 guests recommending the property.
TripAdvisor.ca ranked this hotel #54 out of 67 properties in Victoria, with an average score of 3 out of 5, from 56 reviews.