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DoubleTree by Hilton Hotel & Suites Victoria

9.2 | Excellent
MAP CALL

Downtown Victoria hotel with ocean views, infinity pool, dining & suites with mini-kitchen

Pros
  • Free amenities: Wi-Fi, wired Internet
  • Many found the location handy to restaurants, shops, museums, Inner Harbour and Washington State ferry port
  • Wi-Fi was rated as good overall by reviewers
  • Many received great service from the staff
  • Guests enjoyed breakfast, the pub and Table 21 offerings
  • Guests loved the views and balconies and found the rooms very clean and modern
Cons
  • Valet only parking is available for $20 per night
Freebies
Free Wi-Fi
Free Internet
Editor's Analysis
Updated Jan 19, 2016
Overview
This friendly hotel offers classy rooms with great views, a 3-minute walk from the Inner Harbour, ideally located for exploring Victoria's downtown area on foot.

This hotel offers 181 smoke-free rooms. All rooms include free Wi-Fi, free wired Internet, a 37" or 42" flat screen HDTV, a coffeemaker, a mini-fridge, a microwave, a desk with ergonomic chair, a safe, an iron and ironing board, bathrobes, bath slippers, a hair dryer and air conditioning. Rooms are furnished with 2 queen beds or 1 king bed. Room extras include a sofabed, 1 or 2 separate bedrooms, a mini-kitchen (mini-fridge, microwave, wet bar), a full kitchen, a dining table for 2 or 4, a living room, a fireplace, a boardroom, a private balcony, a penthouse patio and an ocean or city view. Accessible rooms are available.

Valet only parking is available for $20 per night. Small pets under 25 lbs are welcomed for $25 per stay. 

Table 21 offers a continental or full breakfast buffet weekdays from 6 am to 10 am and weekends from 7 am to 11 am. Bartholomew's English-Style Pub is open daily for lunch and dinner and features live music on weekends, by local bands and a dance floor. The Doubles Lounge offers appetizers, dinner and dessert in an intimate setting on weekends. Table 21 offers share plates for dinner Tuesday to Saturday only. Room service is also available.

Other on-site amenities include two infinity pools, a fitness centre, a business centre, coin laundry, dry cleaning and event space.

The Bay Centre (shopping mall) is 5 minutes away on foot, while other downtown attractions including the Undersea Gardens, The Empress Room (tea room and restaurant) and the Royal British Columbia Museum are all less than a 5-minute walk. Save On Foods Memorial Centre (arena and concert venue) is 17 minutes away on foot. Mayfair Shopping Centre is 10 minutes away by car, while the Victoria International Airport (YYJ) and the BC Ferry Port are a 30-minute drive away without traffic. (All travel time estimates: Google Maps)
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The Good
Many guests had excellent stays at this hotel. It all started with the warm chocolate chip cookie at check in that provided a hospitable welcome.

Guests were often very pleased with the professional, efficient and welcoming customer service they received, and the staff were described as genuinely caring and helpful. One guest expressed the sentiment of many, "The staff always greeted me for the duration of my stay and went out of their way to ensure I had everything I needed."

The rooms were all redone and the hotel looked modern, new and very clean. Guests offered lots of praise for the classy decor with superior quality furnishings, very comfortable beds and stunning ocean, mountain and city views from their rooms.

The location was considered prime. It offered nearby access to dining, shopping and tourist attractions. It had great bus access, across the street for both the city bus and the PCL express line, and business travellers liked being just off Douglas Street (aka Trans-Canada Hwy), a major north-south artery.

Guests also enjoyed dining on site. The hotel's new restaurant Table 21 offered a great menu and delicious food, the English Pub provided an enjoyable atmosphere and the breakfast buffet was described as fresh and really first class.
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The Bad
Some guests offered their critique of the hotel and its services.

Some thought the only downer was the $20 parking fee and having to use valet service.

Other recent complaints found online were: lighting in the room was not warm but fluorescent-like, breakfast seemed expensive, no closet in room to hang your clothes, bathroom a bit small, lighting too dim, the coffee was not the best quality in the room and there were only paper cups, room keys never worked, and the wifi is a bit shoddy, making you sign in repeatedly.


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Show Sources
Sources
Expedia.ca gave this hotel an average score of 4.3 out of 5, with 95% of 801 guests recommending the property.

TripAdvisor.ca ranked this hotel #21 out of 58 properties in Victoria, with an average score of 4 out of 5, from 480 reviews.

Booking.com gave this property an average score of 8.3 out of 10, based on 886 guest reviews.
Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.
Guest Reviews
9.2
Excellent
#
6 / out of 57
hotels in Victoria

Rated 9.2/10 based on 457 reviews

Ranked #6 out of 57 hotels in Victoria

457
Location
Map Marker DoubleTree by Hilton Hotel & Suites Victoria
777 Douglas Street, Victoria, BC