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DoubleTree by Hilton Hotel & Suites Victoria

9.1 | Excellent | #7 out of 57 hotels in Victoria
MAP

Downtown Victoria hotel with ocean views, infinity pool, dining & suites with mini-kitchen

Pros
  • Free amenities: Wi-Fi, wired Internet
  • Many found the location handy to restaurants, shops, museums, Inner Harbour and Washington State ferry port
  • Wi-Fi was rated as good overall by reviewers
  • Many received great service from the staff
  • Guests enjoyed breakfast, the pub and Table 21 offerings
  • Guests loved the views and balconies and found the rooms very clean and modern
Cons
  • Valet only parking is available for $20 per night
  • Some guests had noise disturbance from within and outside the hotel
Freebies
Free Wi-Fi
Free Internet
Editor's Review
Updated Jun 21, 2017
Overview
About the hotel: This friendly hotel offers classy rooms with great views, a 3-minute walk from the Inner Harbour, ideally located for exploring Victoria's downtown area on foot.

The smoke-free hotel offers 181 rooms on 17 floors with elevator access. 

All rooms include free Wi-Fi, free wired Internet, a 37" or 42" flat screen HDTV, a coffeemaker, a mini-fridge, a microwave, a desk with ergonomic chair, a safe, an iron and ironing board, bathrobes, bath slippers, a hair dryer and air conditioning. 

Some rooms include a sofabed, 1 or 2 separate bedrooms, a mini-kitchen (mini-fridge, microwave, wet bar), a full kitchen, a dining table for 2 or 4, a living room, a fireplace, a boardroom, a private balcony, a penthouse patio and an ocean or city view. Accessible rooms are available.

Rooms are furnished with 2 queen beds or 1 king bed.

Valet-only parking is underground with a clearance of 6'4" for $20 per night. The hotel can accommodate larger vehicles on the mezzanine level. Electric car charging is offered.

Pets are welcome if under 25 lbs for $25 per day, per room. 

Restaurants on site:
Table 21 offers a continental or full breakfast buffet weekdays from 6 am to 11 am and weekends from 7 am to 11 am and share plates for dinner Tuesday to Saturday only. 
Bartholomew's English-Style Pub is open daily for lunch and dinner and features live music on weekends, by local bands and a dance floor. 
Doubles Cocktail Lounge offers appetizers, dinner and dessert in an intimate setting on Thursday, Friday and Saturday. 
Room service is available.

Hotel amenities include two infinity pools, a 24-hour fitness centre, a business centre, coin laundry, dry cleaning, an ATM, safety deposit box, luggage hold and event space.

What's nearby? The Bay Centre (shopping mall) is 5 minutes' walk. Downtown attractions including the Undersea Gardens, The Empress Room (tea room and restaurant) and the Royal British Columbia Museum are all less than 5 minutes on foot. Save On Foods Memorial Centre (arena and concert venue) is 17-minute walk. Mayfair Shopping Centre is 10 minutes away by car.

Getting around: Victoria International Airport (YYJ) and the BC Ferry Port are a 30-minute drive in light traffic. (All travel times: Google Maps)
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The Good
Many guests had excellent stays at this hotel. It all started with the warm chocolate chip cookie at check in that provided a hospitable welcome.

Guests were often very pleased with the professional, efficient and welcoming customer service they received, and the staff were described as genuinely caring and helpful. One guest expressed the sentiment of many, "The staff always greeted me for the duration of my stay and went out of their way to ensure I had everything I needed."

The rooms were all redone and the hotel looked modern, new and very clean. Guests offered lots of praise for the classy decor with superior quality furnishings, very comfortable beds and stunning ocean, mountain and city views from their rooms.

The location was considered prime. It offered nearby access to dining, shopping and tourist attractions. It had great bus access, across the street for both the city bus and the PCL express line, and business travellers liked being just off Douglas Street (aka Trans-Canada Hwy), a major north-south artery.

Guests also enjoyed dining on site. The hotel's new restaurant Table 21 offered a great menu and delicious food, the English Pub provided an enjoyable atmosphere and the breakfast buffet was described as fresh and really first class.
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The Bad
Some guests offered their critique of the hotel and its services.

Some thought the only downer was the $20 parking fee and having to use valet service.

Several guests complained of noise from: the hallway, the AC/heating unit, and outdoors from sirens, traffic, and harbour aircraft.

Other recent complaints found online were: lighting in the room was not warm but fluorescent-like, breakfast seemed expensive, no closet in room to hang your clothes, bathroom a bit small, lighting too dim, the coffee was not the best quality in the room and there were only paper cups, room keys never worked, and the wifi is a bit shoddy, making you sign in repeatedly.


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Show Sources
Sources
Expedia.ca gave this hotel an average score of 4.3 out of 5, with 95% of 801 guests recommending the property.

TripAdvisor.ca ranked this hotel #21 out of 58 properties in Victoria, with an average score of 4 out of 5, from 480 reviews.

Booking.com gave this property an average score of 8.3 out of 10, based on 886 guest reviews.
Guest Reviews
Rated by Guests
9.1 / out of 10
"Excellent"
Ranked by Guests
#
7 / out of 57
hotels in Victoria

The average guest rating for DoubleTree by Hilton Hotel & Suites Victoria is 9.1 out of 10 based on 1595 reviews from past guests. This average guest rating ranks DoubleTree by Hilton Hotel & Suites Victoria at #7 out of 57 hotels in Victoria.

1595
Location
Map Marker DoubleTree by Hilton Hotel & Suites Victoria
777 Douglas Street, Victoria, BC