Guests can choose from Standard rooms, more spacious Boutique rooms or Suites (some of which have a fireplace and/or a balcony). Included with all rooms is free WI FI, an 18-inch television and a coffeemaker. Parking is available on site, for a cost of $10/day. Guests should note that pets are not permitted at this hotel.

While the hotel is located nearby a number of restaurants, guests can choose to dine on site at the Office Restaurant and Lounge, serving lunch daily from 11:00am-5:00pm and dinner from 5:00pm-10:00pm. Guests receive a voucher for 15% off at the restaurant, to be used during their stay. In addition, a complimentary deluxe continental breakfast is included.

The hotel is situated within walking distance to a number of popular Victoria tourist attractions. The Inner Harbour and BC Whale Tours are less than a 10 minute walk away on Wharf St. The BC Maritime Musuem is also less than 10 minutes away in Bastion Square. Butchart Gardens is slightly farther away, about a 13 minute drive. Guests travelling by air should budget about 27 minutes to travel the 25.8km to Victoria International Airport (YYJ) (distances and driving times estimates: Google Maps).

Check-in is at 3:00pm, while check-out is at 11:00am.

Staff received top marks from a number of guests for the excellent service they delivered. Words like "friendly", "helpful" and "courteous" were used to by guests to describe their impressions. One guest felt that the staff were  particularly skilled in delivering "family-friendly service".

The property itself received many favourable comments. Many guests appreciated the historic charm of the hotel, and said that it contributed to making the experience "unique". Rooms were "comfortable", according to guests, and both the rooms and common areas were clean.

Given that the hotel was situated in a desirable, convenient location within walking distance of a number of shops, restaurants and downtown attractions, guests felt that there was good value for the price paid.

Several guests also enjoyed the continental breakfast, commenting favourably both on the quality and the selection of food. 

There were some other peripheral comments on things like having windows that opened, comfy beds, quality bedding and towels.

While most reviews were positive for this hotel, there was a common thread through some of the guest complaints, including issues with the maintenance of the property and with the rooms themselves.

While many guests appreciated both the history and the "vintage feel" of the hotel, some felt that the decor was dated and fading and in need of attention. They mentioned things like peeling paint and plaster being evident on the walls.

A few guests felt that the rooms were small. Some guests had issues with their heating units and with hot water. Some guests found it inconvenient that there was no air conditioning, and that there were some common in-room amenities not included at this hotel, like hair dryers.

Some guests felt that the walls were thin, which many attributed to the hotel's age, and were bothered both by street noise and by noise from other guests.

While many guests did appreciate having access to on-site parking, several guests said that spaces were limited, and that the lot itself was very small. In addition, some guests were not happy that they had to pay for parking.

There were some other peripheral complaints that mentioned things like spotty WI FI connection and "stale" odours in the rooms.