6.2 | Fair
Dalton Hotel & Suites
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This centrally located hotel is the oldest in Victoria
- Convenient location within walking distance to the downtown Victoria area, according to a number of guests
- Clean, comfortable rooms according to many guests
- Guests felt staff were helpful
- Free WI FI, free continental breakfast
- Some guests felt the walls were thin, and were bothered by noise from other guests
- Parking was limited and expensive, according to a number of guests
- Decor in this older hotel was dated, stated a few guests
- A few guests indicated that the rooms were small
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Updated Jun 1, 2012
Built in 1876, the Dalton Hotel & Suites is Victoria's oldest hotel. Described by several guests as "vintage", this 70 room, non-smoking property still maintains much of its original architecture. Located on Yates St., the hotel is approximately a 7 minute walk from the downtown Victoria area.more
Guests can choose from Standard rooms, more spacious Boutique rooms or Suites (some of which have a fireplace and/or a balcony). Included with all rooms is free WI FI, an 18-inch television and a coffeemaker. Parking is available on site, for a cost of $10/day. Guests should note that pets are not permitted at this hotel.
While the hotel is located nearby a number of restaurants, guests can choose to dine on site at the Office Restaurant and Lounge, serving lunch daily from 11:00am-5:00pm and dinner from 5:00pm-10:00pm. Guests receive a voucher for 15% off at the restaurant, to be used during their stay. In addition, a complimentary deluxe continental breakfast is included.
The hotel is situated within walking distance to a number of popular Victoria tourist attractions. The Inner Harbour and BC Whale Tours are less than a 10 minute walk away on Wharf St. The BC Maritime Musuem is also less than 10 minutes away in Bastion Square. Butchart Gardens is slightly farther away, about a 13 minute drive. Guests travelling by air should budget about 27 minutes to travel the 25.8km to Victoria International Airport (YYJ) (distances and driving times estimates: Google Maps).
Check-in is at 3:00pm, while check-out is at 11:00am.
Confirmed with a front desk agent: WI FI, continental breakfast, parking and restaurant voucher (call date: May 29, 2012).
There were several things mentioned by guests that enhanced their stay, including attentive service from staff, convenient location and positive perception of value for the price paid.more
Staff received top marks from a number of guests for the excellent service they delivered. Words like "friendly", "helpful" and "courteous" were used to by guests to describe their impressions. One guest felt that the staff were particularly skilled in delivering "family-friendly service".
The property itself received many favourable comments. Many guests appreciated the historic charm of the hotel, and said that it contributed to making the experience "unique". Rooms were "comfortable", according to guests, and both the rooms and common areas were clean.
Given that the hotel was situated in a desirable, convenient location within walking distance of a number of shops, restaurants and downtown attractions, guests felt that there was good value for the price paid.
Several guests also enjoyed the continental breakfast, commenting favourably both on the quality and the selection of food.
There were some other peripheral comments on things like having windows that opened, comfy beds, quality bedding and towels.
While most reviews were positive for this hotel, there was a common thread through some of the guest complaints, including issues with the maintenance of the property and with the rooms themselves.
While many guests appreciated both the history and the "vintage feel" of the hotel, some felt that the decor was dated and fading and in need of attention. They mentioned things like peeling paint and plaster being evident on the walls.
A few guests felt that the rooms were small. Some guests had issues with their heating units and with hot water. Some guests found it inconvenient that there was no air conditioning, and that there were some common in-room amenities not included at this hotel, like hair dryers.
Some guests felt that the walls were thin, which many attributed to the hotel's age, and were bothered both by street noise and by noise from other guests.
While many guests did appreciate having access to on-site parking, several guests said that spaces were limited, and that the lot itself was very small. In addition, some guests were not happy that they had to pay for parking.
There were some other peripheral complaints that mentioned things like spotty WI FI connection and "stale" odours in the rooms.
Confirmed with a front desk agent: WI FI, continental breakfast, parking and restaurant voucher (call date: May 29, 2012).Hotels.com guest reviewers rated this hotel 3.8 out of 5, or "good", based on 75 reviews.
TripAdvisor.com guest reviewers ranked this hotel #43 out of 69 Victoria hotels, based on 79 reviews.
Expedia.ca guest reviewers rated this hotel 3.7 out of 5, based on 94 reviews. 82% of guests would recommend this hotel.