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Best Western Plus Inner Harbour

8.9 | Very Good
MAP

Guests praised the staff at this centrally located hotel

Pros
  • Guests commented on scenic views from rooms
  • Rooms were clean and well-equipped, according to a number of guests
  • Friendly and accomodating staff, according to many guests
  • Free WI FI, free parking, free hot breakfast
  • Conveniently located near the waterfront, according to guests
Cons
  • Some guests objected to having no A/C
  • Some guests felt the hotel was overpriced
  • No room service, which some guests found inconvenient
Editor's Analysis
Updated Jun 1, 2012
Overview
This 74 room, non-smoking hotel is located on Quebec St., about a 3 minute walk to the waterfront and about a 12 minute walk to the popular Inner Harbour. On-site amenities include an outdoor heated pool (open seasonally), a fitness centre, a whirlpool and a sauna.

There are a variety of different room types for guests to choose from, including Standard rooms or more spacious Suites or Penthouses, some of which have a full kitchen and a fireplace. Guests can expect in every room: free WI FI, a refrigerator, a balcony, a microwave, a hair dryer and a coffeemaker. Free underground parking is available on site, and pets are not permitted at this hotel.

There are no restaurants on site, but a complimentary hot breakfast is offered daily in the breakfast room, right off the lobby.

Many of Victoria's popular attractions are located within walking distance from the hotel. The Inner Harbour and BC Whale Tours are less than 15 minutes away on Wharf St., while the downtown area is slightly farther, but walkable in about 20 minutes. The Maritime Museum of BC is close by as well, approximately a 15 minute walk away. Butchart Gardens is slightly farther, about a 15 minute drive away. Guests travelling by air should budget about 31 minutes to travel the 27.4km between the hotel and Victoria International Airport (YYJ) (distances and driving time estimates: Google Maps).

Check-in is at 4:00pm, while check-out is at 11:00am.

Confirmed with a front desk agent: WI FI, parking and breakfast (call date: May 29, 2012).
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The Good
This hotel was well received by guests on a number of counts, including superior customer service, convenient proximity to the popular Victoria harbourfront, and on the rooms themselves.

There were multiple comments from guests about the level of service from staff, who repeatedly used words like "helpful", "friendly" and "knowledgeable" to describe their impressions of hotel staff. Several guests indicated that staff were flexible in accommodating special requests, like later check-out times.

The rooms were clean, spacious and well-equipped, according to a number of guests. One guest said that the hotel had "great housekeeping standards". Many guests commented on scenic views from their rooms, and enjoyed some special in-room touches, like real wood in the fireplaces in the Penthouse suites.

There were a few other peripheral compliments that centered on things like secure, convenient underground parking and quality and selection of food with the complimentary breakfast.
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The Bad
While most of the guest comments used in this analysis were favourable, there were a few items that guests found inconvenient.

In terms of dining, some guests would have preferred to have on-site dining available beyond the complimentary breakfast. Another guest wished that room service had been an option at the hotel.

Some other guests found their rooms uncomfortable due to the absence of A/C.

There were a few additional comments from guests who felt that the hotel was overpriced, compared to other, similar hotels.
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Show Sources
Sources
Confirmed with a front desk agent: WI FI, parking and breakfast (call date: May 29, 2012).

Hotels.com guest reviewers rated this hotel 4.5 out of 5 or "excellent", based on 12 reviews.

TripAdvisor.com guest reviewers ranked this hotel #3 out of 69 Victoria hotels, based on 433 reviews.

Booking.com guest reviewers rated this hotel 7.9 out of 10, or "good", based on 10 reviews.

MyTravelGuide.com guest reviewers rated this hotel 8.5 out of 10, based on 9 reviews.
Editor's Analysis by Heather W.
Analyzed by Heather W.
Driven by the sense that every person, place or thing has a story to tell and a skill for being in the wrong place at the right time, Heather is a well-traveled writer.
Guest Reviews
8.9
Very Good
#
14 / out of 57
hotels in Victoria

Rated 8.9/10 based on 1868 reviews

Ranked #14 out of 57 hotels in Victoria

1868
Location
Map Marker Best Western Plus Inner Harbour
412 Quebec Street, Victoria, BC