BEST WESTERN PLUS Carlton Plaza HotelBEST WESTERN PLUS Carlton Plaza HotelBEST WESTERN PLUS Carlton Plaza HotelBEST WESTERN PLUS Carlton Plaza HotelBEST WESTERN PLUS Carlton Plaza HotelBEST WESTERN PLUS Carlton Plaza HotelBEST WESTERN PLUS Carlton Plaza HotelBEST WESTERN PLUS Carlton Plaza HotelBEST WESTERN PLUS Carlton Plaza HotelBEST WESTERN PLUS Carlton Plaza HotelBEST WESTERN PLUS Carlton Plaza HotelBEST WESTERN PLUS Carlton Plaza HotelBEST WESTERN PLUS Carlton Plaza HotelBEST WESTERN PLUS Carlton Plaza HotelBEST WESTERN PLUS Carlton Plaza HotelBEST WESTERN PLUS Carlton Plaza HotelBEST WESTERN PLUS Carlton Plaza HotelBEST WESTERN PLUS Carlton Plaza Hotel

BEST WESTERN PLUS Carlton Plaza Hotel

8.4 | Very Good
MAP

Highly praised Victoria hotel with kitchenette suites in a prime downtown location

Pros
  • Free Wi Fi, free bottled water in room
  • Many guests enjoyed their clean and comfortable rooms
  • Many guests were very pleased with the location, within walking distance of the Inner Harbour, downtown restaurants and attractions
  • Many guests found the staff to be very accommodating, friendly and efficient
  • Several guests felt that the hotel was reasonably priced
  • Guests said they could borrow bikes at the hotel
Cons
  • Valet parking is $7 in winter and $13 in summer off site (about a block away)
  • A few guests said the hotel was a bit dated
  • A couple of guests did not like the bathroom design with sink outside
  • A couple of reviewers complained of having a room above a noisy nightclub
Freebies
Free Wi-Fi
This hotel is an Editor's Pick for...
Editor's Analysis
Updated Dec 18, 2014
Overview
Located on Johnson St., about an 8 minute walk from the Inner Harbour, this 103 room property is 100% smoke-free. There are a variety of on-site amenities including a fitness centre and a business centre. 

Guests can choose from standard rooms or more spacious suites with kitchenettes.  Guests in all rooms can expect free Wi Fi, free bottled water, a hair dryer, a coffeemaker, a 37-inch flat screen TV, an iron and an ironing board and voicemail.

Pets are welcome at this hotel for $10.00/day. There is a charge of $13/night for summer valet parking and $7 in the winter, with unlimited in and out privileges. The hotel also has a small fitness centre on site.

This hotel is centrally located and is convenient for guests wishing to walk to some of Victoria's major attractions. Victoria's downtown area is roughly a 2 minute walk away. BC Whale Tours, the Inner Harbour and the BC Maritime Museum are all about an 8 minute walk away. The Royal British Colombia Museum is slightly farther away, about an 11 minute walk.

To get to Butchart Gardens, a car is most likely required, and travellers can expect about a 12 minute drive. Guests travelling by air can expect a 28 minute drive to travel the 26.3km between the hotel and Victoria International Airport (YYJ) (distances and estimated driving times: Google Maps).
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The Good
This hotel received wide praise from guest reviewers on a number of different counts. 

One guest reviewer said that this hotel provided "great bang for your buck", because the hotel offered them a central location and a well-appointed room at a reasonable price.

Staff won top marks from several guests. Comments included that staff were "willing to go the extra mile" and provided "fantastic service". One guest said that staff were very helpful in providing information about area attractions and restaurants and claimed that a staff member printed out bus timetables for the guest.

Guests were also very pleased with the property itself, both because of its handy location to Victoria's major sites, and because it was "impeccably clean". Other phrases like "spotless" and "exceptionally clean" reflect the dominant guest impression.

There were a few mentions of other services that enhanced the quality of guest experience, like valet parking, however there was some contradiction on this opinion.
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The Bad
While the hotel was recommended by most guests, there were a few common complaints.

There were a couple of complaints by guests whose rooms were above a noisy nightclub. Other guests appeared to enjoy quiet stays.

A few guests said that either the hotel was old, aging or a bit dated.

A couple of guests found the design of their bathrooms awkward, with the sink located outside in a small hallway.
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Show Sources
Sources
Confirmed with a front desk agent: Wi Fi, valet parking, pet fee, room service and restaurant hours (Call date: April 24, 2012)

TripAdvisor.com
guest reviewers ranked this hotel #6 out of 69 Victoria hotels, based on 303 reviews.

Expedia.ca guest reviewers rated this hotel 4.2 out of 5, based on 633 reviews. 92% of reviewers would recommend this property.

Hotels.com guest reviewers rated this hotel 4.2 out of 5 or "excellent", based on 80 reviews.
Editor's Analysis by Heather W.
Analyzed by Heather W.
Driven by the sense that every person, place or thing has a story to tell and a skill for being in the wrong place at the right time, Heather is a well-traveled writer.
Guest Reviews
8.4
Very Good
#
27 / out of 57
hotels in Victoria

Rated 8.4/10 based on 3472 reviews

Ranked #27 out of 57 hotels in Victoria

3472
Location
Map Marker BEST WESTERN PLUS Carlton Plaza Hotel
642 Johnson Street, Victoria, BC