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Guest Reviews
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7.7
Good
#22 out of 45
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Guest Rating Explained
Rating: 7.7 / 10
| Hotel Rating Breakdown |
| Amenities: |
7.3 |
| Cleanliness: |
8.0 |
| Location: |
8.1 |
| Comfort: |
7.6 |
| Service: |
8.0 |
| Value: |
7.3 |
Details
No. of guest ratings: 10
Guest Recommended: Yes
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Popularity Ranking Explained
Rating: #22 out of 45 hotels in Victoria ranked by guests.
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Peter from Gold Coast, QL AU stayed on July 12, 2006
"From the time of arrival you were treated as though you were not just $ & cents. This contiued on throughout the stay from the housemaid to the conceiege & front desk, all people helping to make your stay as pleasing as they possibly could. After leaving Victoria my wife and I travelled to Whistler and stayed at the Pan Pacific Mountainside and on leaving I suggested they could take some lessons from the staff at Best Western Carlton Plaza.
This hotel is within the top 3 hotels we have stayed in since first arriving in USA on the 14th June 2006.
Neither my wife or I look for 5 star but Clean and good service can still come at a budget price at the Best Western Carlton Plaza.
Regards Peter D from the Gold Coast Queensland Australia."
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Eric from El Dorado, KS US stayed on June 13, 2005
"There was a desk clerk named Robert and he was by far the most knowledgable and curtious person we met during our duration of the stay. Because of his unbeatable customer service skills I would say there is no other place I would stay in Victoria other than the Best Western Carlton Plaza."
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Richard from Rochester, GB stayed on October 04, 2004
"We were put on a floor where they had let around 6 rooms to young men who left their doors on the latch and as they went in and out of their rooms the doors kept banging on th door frame, after about an hour at 11-15pm we complained, someone said they would come up and take a look. No one did and this went on until 1am as well as shouting and beer bottles rattling. The staff weren't bothered when we told them in the morning, they didn't seem to care and so we left and checked in to another hotel that was alot quieter, I wouldn't recommend this hotel to a cat. Rubbish, also there was no lounge area so you had to go into the city to get a drink and a meal as the restaurant was shut."
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Ron from Sumner, WA US stayed on October 03, 2004
"We were on the 2nd floor and we could hear the band playing in the lounge two floors beneath us."
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Ann from Oban, WY stayed on September 09, 2004
"Hotel of this standard should have proper pc internet access, had to go to coffee shop to check emails."
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Peter from Anchorage, AK US stayed on September 06, 2004
"When I showed up early the day of check-in to find my room wasn't ready yet, they upgraded me to a suite when I was able to checkin. Very friendly staff. Don't forget to check out the Dutch restaurant connected to the lobby - excellent breakfasts!"
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Overview & Amenities
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The Best Western Carlton Plaza Hotel is located in
downtown Victoria, British Columbia. The hotel is 30 minutes from Victoria's International Airport, 30 minutes from the BC Ferry terminal at Swartz Bay or 10 minutes from the Washington State ferry terminal.
The Carlton Plaza Hotel offers a variety of well appointed, air-conditioned guestrooms including queen or king bedded rooms, rooms with two double beds, kitchen suites and one bedroom suites. All rooms feature 27 TV's, pay per view movie system, irons and ironing boards and voicemail. Complimentary amenities include hi-speed internet access, in room bottled water, coffee & tea, morning newspaper and local calls. Other amenities available are on-site hair salon, watch repair centre, ladies clothing store, room service for breakfast, ice/vending machines, laundry, dry cleaning services, safe deposit boxes, valet parking and a fully equipped fitness centre. DeDutch Pannekoek House Restaurant is open for breakfast and lunch daily.
The hotel is close to most of Victoria's major attractions such as the Royal BC Museum, the National Geographic IMAX Theatre and the Royal London Wax Museum. Shopping at the Bay Centre, Antique Row or Chinatown and other boutique stores is just around the corner. Restaurants, theatres and the famous Inner Harbour, home to many of Victoria's festivals, are within easy
walking distance.
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Policies
Guarantee:
Cancel:
Check-In: 1500
Check-Out: 1100
Services Description
On-site facilities -
general facilities -
barber/beauty shop coffee shop
dataport elevators
gift shop handicap facilities
ice/vending machines kitchen
laundromat meeting room
newsstand non-smoking rooms
restaurant
chargeable facilities -
business center 24 hours 3.00 cad
fitness center
health club
parking facilities -
valet parking 24 hours 9.00 cad
additional onsite facilities -
handicapped room/secured access to elevators/voice mail
telephones/in room movies/27 inch remote control tvs/
off-site facilities -
general facilities -
bank beach
casino convenience store
golf course night club
pharmacy squash courts
meeting and convention facilities -
total nbr of meeting rooms - 1
total measurement, all rooms - 400 sq meters
capacity of largest meeting room - 20
measurement of largest meeting room - 400 sq meters
capacity of smallest meeting room - 20
measurement of smallest meeting room - 400 sq meters
meeting and convention facility text -
photocopy services available.
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Attraction Info
Dining Info
Recreation Info
On-site recreations -
bicycling exercising
jogging rower
sightseeing tours stair stepper
stationary bike treadmill
weightlifting
onsite recreational activities -
on site fitness room available.
off-site recreations -
amusement park bicycling
bowling driving range
fishing gambling
golfing hiking
horseback riding ice skating
museum/gallery viewing night clubs
sailing/boating shopping
snow skiing sports events
squash wine tasting
winter sports
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Room Type Descriptions
Nbr of suites - 49
nbr of non-smoking rooms - 99
nbr of rooms for physically-challenged guests - 4
suites available.Physically challenged amenities are
lowered counters and light switches and larger
maneuvering room.All rooms have high-speed internet
access.
room amenities for all rooms -
room amenities -
air conditioning / am/fm alarm clock / bath tub /
bathroom amenities / cable/satellite tv / coffee/tea
maker / free local telephone calls / hairdryer /
in-room movies / iron/ironing board / radio / shower /
telephone
technology -
dataport / high speed internet access / voice mail
room amenities for handicap rooms -
rails in bathroom
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Booking Information
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The hotel you have selected -- Best Western Carlton Plaza Hotel -- may be able to be booked: 1) online using Canadian Hotel Guide.com's instantaneous and 100% secure online reservation system; and/or 2) by telephone using the hotel reservation telephone number provided above.
1) Online: When you make your booking online, your hotel reservation is transmitted to the Best Western Carlton Plaza Hotel through a 100% secure Internet connection that protects your personal and credit card information. Once submitted, your hotel reservation will be confirmed within 60 seconds and sent to the Best Western Carlton Plaza Hotel computer reservation system in Victoria, British Columbia.
2) Telephone: 1-800-359-6279. Speak to a live customer service agent 24 hours a day, 7 days a week.
Within moments after your hotel reservation is made, you will receive a duplicate confirmation by email for your records that confirms and guarantees the reservation with all the details you may need for your stay, including the phone number and address of the Best Western Carlton Plaza Hotel. For your comfort and peace of mind, you may even.
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