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Popular Victoria hotel near city centre with air conditioning, free Wi-Fi and free parking

Pros
  • Free Wi-Fi and free parking
  • Many reviewers thought that the room rates were reasonable
  • Many guests described their rooms as clean, comfortable and quiet
  • Staff were friendly and knowledgeable said guests
  • Several reviewers found their beds to be very comfortable
Cons
  • Several guests found their rooms to be small
  • Some guests did not like having a damage deposit charged to their credit cards at check in
  • No elevator
Freebies
Free Wi-Fi
Free Parking
Editor's Analysis
Updated Jun 11, 2015
Overview
This budget hotel is located near restaurants, a bus stop and just off Hwy 1, about a 5-minute drive or 7-minute bus ride from Victoria's city centre. Guests can also walk to downtown in 20 minutes and enjoy budget prices and air conditioning, a little outside of the noisier and more expensive downtown core.

This property offers 52 smoke-free and pet-free rooms that all include air conditioning, free Wi-Fi, free local calls, a 32" flat screen cable TV, a coffeemaker, a mini-fridge, a microwave, an iron and ironing board and a hair dryer. The hotel has suites which include full-size kitchen appliances (stove with oven, large fridge, counter with sink) and dining area, and a separate bedroom. Rooms are furnished with 2 double beds, 2 queen beds or 1 king bed.

Free parking is available on site. This hotel has three floors and no elevator.

Other on-site amenities include a guest computer and vending machines. There is an ABC Restaurant located across the street which offers a breakfast special for $6.99, as well as lunch and dinner. Guests of the hotel receive a discount at ABC Restaurant.

The dining and entertainment district of downtown Victoria is 2 minutes away by car, while The Empress Room (tea room and restaurant), waterfront area and Pacific Undersea Gardens are all about an 8-minute drive away. The Uptown Shopping Centre is 7 minutes away by car, while the Craigdarroch Castle is an 11-minute drive away. The Victoria International Airport (YYJ) is 27 minutes away by car. (All driving time estimates: Google Maps)

Verified by a front desk agent on June 11, 2015: the hotel is pet free, there are suites with kitchens, no pay-per-view movies available
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The Good
Many guests described positive experiences at this property and many reviewers said that they were likely to return in the future, in the reviews read for this report.

Many guests described their rooms as clean, well-appointed and comfortable. Many enjoyed quiet stays at the hotel and the beds were well liked by many guests who said they were comfortable and had above average bed linens.

The staff were frequently complimented for their helpful and welcoming service. 

Many guests felt the hotel provided good value and that made this hotel attractive for future stays.

Guests found the location convenient. Guests were able to access Mayfair Shopping Centre, restaurants, a laundromat, a liquor store, a Winter Farmers market and car rentals all within walking distance. Being on the main bus route was an added benefit to some travellers and guests found it a cheap cab ride into the downtown district.

Some were pleased to have free parking, adding value to the stay and one guest noted surveillance cameras outside that monitored the lot, which added a sense of security.
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The Bad
While positive comments greatly outnumbered negative comments for this property, among the reviews sourced for this analysis, there were a few common concerns found.

Some guests found the rooms with the two queen beds to be a little cramped for space.

A few guests felt soundproofing could be better as they could hear their neighbours or people in the hallways.

Occasionally a guest would complain that the towels were of cheaper quality, the sign at the hotel was not easy to see making it hard to find and there was the odd complaint about noisy AC units.

A few guests were disturbed by the hotel requiring a damage deposit at check in on their visa cards, although this policy is stated online according to the hotel.

Guests that had the jacuzzi room were disappointed that it lacked its own separate shower.
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Show Sources
Sources
Expedia.ca gave this hotel an average score of 3.6 out of 5, with 87% of guests recommending the hotel, based upon 303 guest reviews.

TripAdvisor.ca ranked this hotel #29 out of 68 properties in Victoria, with an average score of 4 out of 5, from 133 reviews.

Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.
Guest Reviews
7.0
Good
#
48 / out of 57
hotels in Victoria

Rated 7.0/10 based on 1318 reviews

Ranked #48 out of 57 hotels in Victoria

1318
Location
Map Marker Arbutus Inn
2898 Douglas Street, Victoria, BC