Popular Vernon hotel with indoor pool, restaurant and bar, kitchenette and jacuzzi suites
- Free amenities: Wi-Fi, parking, local calls
- The staff were complimented by many guests
- Some guests enjoyed meals on site
- Many guests enjoyed comfortable and updated rooms
- Some guests enjoyed the view over the courtyard
- Some guests were disturbed by noise from in and around the hotel
- A few guests were disappointed with the breakfast
- A few guests complained of being charged extra for kids over 12
- Some rooms on the 2nd floor have no elevator access
Updated Mar 9, 2015
This 100% non-smoking hotel features 127 rooms and suites over five floors. Standard room features include a TV, an iron and ironing board, a hair dryer, a coffeemaker, a mini-fridge, individual climate control and either two double beds, two queen beds or one king bed. Upgraded rooms feature a sitting area, table and chairs, and/or a jetted tub. One-bedroom suites, sleeping from two to four people, may feature a king bed or two queen beds, a jetted tub, a wet bar, a kitchenette, a living room area and/or a sofabed. Free Wi-Fi and local calls are available in every room. Pets are allowed in certain rooms for an additional $15 per night.
Amenities at this hotel include an indoor pool, a hot tub, a sauna, a fitness centre, meeting and banquet facilities, a business centre and an on-site liquor store. On-site dining options include 27 Street Grille and Green Sports Bar, a live music venue on weekends, with outdoor patio. Guests can enjoy three meals daily on site with a 10% discount. Free parking is available to all guests. There is an independently run day spa called Enhance Studio Medi-Spa on site as well. There is elevator access in the tower section but not to the second storey on the wings.
There a several shops and restaurants within a 5-minute drive of the hotel, while Vernon Jubilee Hospital is a 10-minute drive away. Silver Star Mountain Resort and Sovereign Lake Nordic Centre are about a 40-minute drive away, while Kalamalka Provincial Park is roughly a 25-minute drive. Kelowna International Airport (YLW) is about a 35-minute drive from the hotel. (All travel time estimates: Google Maps)
Verified by hotel staff on March 9, 2015: pets allowed for $15 per night, free parking, free Wi-Fi and free local calls. Elevator access to most rooms, but not all.
Guests typically enjoyed their rooms. Guests also appreciated that some rooms were updated and had comfortable beds. Some called the rooms basic but having everything needed, especially for the price charged.
The staff were complimented by many guests for being very friendly. Some also mentioned that they were informative and helpful.
Several of the hotel amenities were appreciated by some guests. Guests mentioned that the pool was clean and enjoyable, the on-site restaurant and bar were convenient, with good food and service and the fitness centre was newer and well-maintained.
Some guests were disturbed by noise from the on-site sports bar, particularly on nights when there was live music.
Hotels.com rated this hotel 3.8 out of 5 based on 88 guest reviews.
Booking.com rated this hotel 7.8 out of 10 based on 46 guest reviews.
8 out of 10 | Dave stayed December 13, 2010
"Better than expected"
"Flexible hours for the fitness room. Location is a bit noisy - road traffic. Very central and convenient to the ski area."
6 out of 10 | Joanne stayed July 24, 2010
"Clean comfortable rooms, but lots of noise from the road. Customer service not brilliant when needed some assistance,(One room had a blocked toilet and the doors to the balcony would not open) Good access to shops and amenities"
6 out of 10 | Alex stayed May 09, 2010
"No water in the bat tub, could not take shower. The rest was OK"
5 out of 10 | Dorothy stayed August 15, 2009
"the roof in the hall was leaking"