Hotel with on-site recreation and dining facilities, across the street from shopping mall
- Free Wi-Fi and parking
- Many guests felt the rooms were clean and comfortable
- The staff were complimented by many guests
- Some guests enjoyed the on-site restaurants and recreation facilites (indoor poo, fitness centre)
- Some guests were disturbed by noise from in and around the hotel
- Some guests felt that the hotel was a bit dated
Updated Jan 3, 2013
This 100% non-smoking hotel features 127 rooms and suites over seven floors. Standard room features include a TV, an iron and ironing board, a hair dryer, a coffeemaker, a mini-fridge, individual climate control and either two double beds, two queen beds or one king bed. Upgraded rooms feature a sitting area, table and chairs, and/or a jetted tub. One-bedroom suites, sleeping from two to four people, may feature a king bed or two queen beds, a jetted tub, a wet bar, a kitchenette, a living room area and/or a sofabed. Free Wi-Fi and local calls are available in every room. Pets are allowed in certain rooms for an additional $10 per night.
Amenities at this hotel include an indoor pool, a hot tub, a sauna, a fitness centre, meeting and banquet facilities, a business centre and an on-site liquor store. On-site dining options include 27 St. Grille and Sneakers Sports Bar, both open for breakfast, lunch and dinner. Free parking is available to all guests.
There a several shops and restaurants within a 5-minute drive of the hotel, while Vernon Jubilee Hospital is a 10-minute drive away. Silver Star Mountain Resort and Sovereign Lake Nordic Centre are about a 40-minute drive away, while Kalamalka Provincial Park is roughly a 25-minute drive. Kelowna International Airport (YLW) is about a 35-minute drive from the hotel. (All distances and travel time estimates: Google Maps)
Verified by hotel staff on December 23, 2012: pets allowed for $10 per night, two buildings one with two floors and one with seven, business centre on site, mini-fridge in every room, free parking, Wi-Fi and local calls, on-going renovations of rooms and building exterior happening to date.
Although there were a few isolated complaints about the rooms not being clean or daily maid service not being effective, many guests felt the rooms were clean. Guests also appreciated that some rooms were updated and had comfortable beds.
The staff were complimented by many guests for being very friendly. Some also mentioned that they were informative and helpful.
Several of the hotel amenities were appreciated by some guests. Guests mentioned that the pool was clean and enjoyable, the on-site restaurants were convenient, with good food and service and the fitness centre was newer and well-maintained.
Some guests were disturbed by noise from the on-site sports bar, particularly on nights when there was live music.
Many guests noted that the hotel was older but well-maintained, suggesting that the exterior, the pool area, the elevator and the TVs should be updated in order to give it a more modern appearance. As of 2012, the hotel was undergoing renovations with some rooms completed and the exterior is in progress.
Hotels.com rated this hotel 3.8 out of 5 based on 88 guest reviews.
Booking.com rated this hotel 7.8 out of 10 based on 46 guest reviews.
Verified by hotel staff on December 23, 2012: pets allowed for $10 per night, two buildings one with two floors and one with seven, business centre on site, mini-fridge in every room, free parking, Wi-Fi and local calls, on-going renovations of rooms and building exterior to date.
8 out of 10 | Dave stayed December 13, 2010
"Better than expected"
"Flexible hours for the fitness room. Location is a bit noisy - road traffic. Very central and convenient to the ski area."
6 out of 10 | Joanne stayed July 24, 2010
"Clean comfortable rooms, but lots of noise from the road. Customer service not brilliant when needed some assistance,(One room had a blocked toilet and the doors to the balcony would not open) Good access to shops and amenities"
6 out of 10 | Alex stayed May 09, 2010
"No water in the bat tub, could not take shower. The rest was OK"
5 out of 10 | Dorothy stayed August 15, 2009
"the roof in the hall was leaking"