Overview
Sandman Inn and Suites Vernon is located on Highway 97, about 1 km from the downtown core. The hotel features an indoor pool and on-site restaurant, which may appeal to those wanting a hotel in an easy access location, close to downtown, with on-site recreation and dining.
This hotel offers 90 rooms (some of which allow smoking) over four floors. Standard rooms include a TV, a desk, an iron and ironing board, air conditioning, a hair dryer, a coffeemaker and either one queen bed or two double beds. Upgraded rooms feature a king bed, a sofabed, a mini-fridge and a microwave. Free Wi-Fi is available in every room. Pets are allowed for an additional $10 per night.
Amenities at this hotel include an indoor pool, meeting and banquet facilities, a business centre and on-site restaurant, Denny's, open 24 hours a day. Free parking is available to all guests.
There are several restaurants and shops within a a few blocks of the hotel, while Village Green Centre shopping mall and Vernon Jubilee Hospital are both a 5-minute drive away. Silver Star Mountain Resort and Sovereign Lake Nordic Centre are about a 40-minute drive away while Kalamalka Provincial Park can be reached in about 25 minutes by car. Kelowna International Airport (YLW) is about a 30-minute drive from the hotel. (All distances and travel time estimates: Google Maps)
Verified by hotel staff on January 7, 2013: pets allowed for $10 per night, smoking allowed in some rooms.
The GoodReviews used for this analysis were mixed, with positive reviews focused on the staff, housekeeping and the on-site restaurant.
The staff were complimented by some guests for being very efficient, helpful and friendly. The customer service was often favourably mentioned even when guests had complaints about other aspects of their stay.
Many guests felt the rooms were clean and tidy despite being worn and in need of upgrades. Overall, guests often thought the hotel provided clean rooms suitable for a short stay.
The on-site Denny's Restaurant received positive reviews from many guests who felt both the food and service were good.
The Bad
In the reviews sourced for this analysis the negative comments focused on noise, the hotel's need for upgrades and the surrounding neighbourhood.
Some guests complained that the hotel had thin walls and that noise could be heard from guests in adjacent rooms.
Many guests felt the hotel was showing its age and was in need of upgrades. Guests complained of stained and worn carpets and walls, cigarette odours in non-smoking rooms and uncomfortable mattresses. A few guests also mentioned that bathrooms and air conditioning units could used upgrading and that some rooms were small.
A few guests felt that the area immediately surrounding the hotel was a bit seedy and complained of panhandlers and rundown houses nearby.
TripAdvisor.com ranked this hotel #13 out of 18 Vernon hotels and rated it 3 out of 5, based on 28 guest reviews.
Expedia.com rated this hotel 3.4 out of 5 based on 17 guest reviews.
Hotels.com rated this hotel 3.3 out of 5 based on 28 guest reviews.
The author called on January 7, 2013 to verify some information.
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Analyzed by Steph J.
Stephanie lives on Vancouver Island, BC, where she enjoys all things West Coast. She has daydreamed about travelling since childhood and has visited over a dozen countries since, but Canada is always at the top of her list.
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