This is an all-suite property and all units include a convenience kitchen (cookware, convection microwave oven, and dishwasher), a flat-screen TV with pay-per view movies, individual climate control, an iron and an ironing board, a mini-bar, black-out curtains, bathrobes, and a safe. Select suites are also equipped with workout facilities, including dumbells, fitness DVDs, a treadmill, and a stationary bike. In-room Wi-Fi is available for an additional fee of $14.99 per day. Mini-fridges, cribs, playpens, and jogging strollers are available upon request and at no extra charge.

Valet parking is available for $31 per 24 hours and self-parking is available for $26 per 24 hours. Pets are permitted for $50 per stay.

The on-site restaurant, Hidden, serves breakfast, lunch, and dinner. 24-hour room service is also available.

Recreational facilities include a fitness centre, a heated outdoor pool (open all year), and a hot tub. In-room massage services are available (extra fees apply). Other on-site amenities include dry cleaning and shoe shine service (extra fees apply), concierge and porter services, a business centre, meeting and banquet space, and luggage storage.

Many downtown attractions are within a 10 minute walk of this property, including the Queen Elizabeth Theatre, The Vancouver Art Gallery, Pacific Centre Mall, and the Vancouver Lookout (observation tower with a viewing deck 550 feet above ground). The Vancouver harbourfront, which features the Vancouver Convention Centre, the cruise ship terminal, and the Seawall trail system, is a 15-minute walk away or a 5-minute drive.

The Vancouver International Airport (YVR) is 25-35 minutes away by car (walking and driving time estimates: Google Maps).

Positive reviews for this hotel somewhat outnumbered negative reviews, among the reviews used for this analysis.

Most guests found the location convenient for accessing shopping destinations, business offices, public transit, and sports venues (B.C. Place Stadium and Rogers Arena) on foot. A couple of reviewers also noted that there was a Tim Horton's coffee shop next door.

The staff throughout the hotel were frequently described as friendly, helpful, welcoming, attentive, and caring.

Several guests described their rooms as clean and spacious.

Several reviewers praised the food and attentive wait staff at the on-site restaurant.

A few guests thought that the room rates were reasonable and that the hotel offered good value for the money they spent. The fitness centre and the pool area were both mentioned as value-added features.

As mentioned above, positive reviews outnumbered negative reviews, among the reviews sourced for this analysis. However, there were a few common concerns and several isolated complaints found.

Many guests described the elevators as slow and reviewers described wait times from 10-20 minutes. One reviewer suggested that the hotel did not have a sufficient number of elevators for a property of its size.

A few guests found the in-room climate control finicky and difficult to operate. These guests complained that they were not able to maintain a comfortable in-room temperature.

A few reviewers thought that the in-room furnishings appeared to be dated and in need of upgrades. Guests described worn carpeting, stained grouting, and squeaky beds. One reviewer said that the quality of the furnishings was not up to the usual standards of the Westin brand.

Isolated complaints included: limited selection of restaurants within walking distance of the hotel, unpleasant views of office buildings from the guest rooms, expensive on-site restaurant, uncomfortable sofa bed, and expensive fees for Wi-Fi ($14.99 per day).