OverviewThis property is promoted as a luxury hotel and is situated in the dining and entertainment district of downtown Vancouver. This property is centrally located and ideal for those looking to access nearby business offices or downtown attractions on foot. The Vancouver Art Gallery is 1 block (or a 2-minute walk) away, while the Pacific Centre Mall is a 6-minute walk away.
This hotel is 100% smoke-free and all 83 rooms include free Wi-Fi, individual climate control, free newspapers, a mini-bar, a coffeemaker, bathrobes, and an iron and ironing board. Select rooms have a private balcony. Valet parking is available for an additional fee of $19 per night and pets are not permitted.
The on-site Bacchus Restaurant & Lounge serves breakfast, brunch, lunch, afternoon tea, and dinner. The lounge features live piano music in the evenings. 24-hour room service is also available.
The on-site Spa at the Wedgewood offers skin treatments and massage services (extra fees apply). Other on-site amenities include a business centre, foreign currency exchange, a fitness centre, a coffee shop, meeting and event space, concierge and bell service, luggage storage, and dry cleaning (extra fees apply).
The Vancouver Harbourfront (Vancouver Convention Centre, cruise ship terminal, and access to the Seawall trail system) is a 10-minute walk from this hotel, while the False Creek waterfront area is about 15 minutes away on foot. B.C. Place Stadium (home of the CFL's B.C. Lions) and Rogers Arena (home of the NHL's Vancouver Canucks) are both 14 minutes away on foot.
The Vancouver International Airport (YVR) is 30-35 minutes away by car (walking and driving time estimates: Google Maps).
The GoodMost reviewers, among the reviews used for this analysis, described positive experiences at this hotel.
The staff were frequently complimented and guests described the service as friendly, helpful, welcoming, and accommodating. The concierge staff were described as knowledgeable by some reviewers. One guest said that the staff provide "personal service", while another reviewer said that the staff made his stay a "memorable experience".
Many guests described their rooms as clean, spacious, and well-appointed. One reviewer described her room as "immaculate", while another guest described his room as "charming".
Many reviewers found the location convenient for accessing downtown area attractions and shopping venues on foot.
Many guests praised the good food and live entertainment at the on-site restaurant and lounge.
A couple of guests praised the services at the on-site spa and one reviewer said that he received the "best massage".
The Bad
As mentioned above, most reviewers described positive experiences at this hotel among the reviews used for this analysis. However, a few guests complained that the Wi-Fi was slow and unreliable.
A couple of guests had concerns about the hotel's atmosphere. One reviewer found the atmosphere formal and uncomfortable, while another guest thought that the furnishings did not add to the luxurious atmosphere of the property.
Other isolated complaints included: noise disturbances from slamming doors, expensive service prices at the on-site spa, and that the provided in-room towels were not of high-quality.
Expedia.ca gave this hotel an average score of 4.7 out of 5.0, with 93% of 94 guests recommending the property.
TripAdvisor.ca ranked this hotel #8 out of 101 properties in Vancouver, based on 412 guest reviews.
Hotels.com gave this property an average score of 4.7 out of 5.0, from 79 reviews.
