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Vancouver Marriott Pinnacle Downtown Hotel

8.8 | Very Good
MAP

Harbourfront hotel in downtown Vancouver with ocean views, indoor pool and attentive service

Pros
  • Wi-Fi is free in the lobby
  • Many guests found the location convenient for accessing downtown attractions on foot
  • Many reviewers described their rooms as clean and well-appointed
  • The staff were frequently complimented for their friendly and helpful service
  • Several guests described their beds as comfortable
  • Several reviewers praised the view of the harbour from their rooms
  • A few guests praised the good food at the on-site restaurant
Cons
  • A few guests described the in-room air conditioning units as loud and disruptive
  • Wi-Fi (for non members) is $7.95 or $14.95 plus tax
  • Self-parking costs $33.04 and valet costs $40.66 per day including tax
Editor's Analysis
Updated Feb 13, 2015
Overview
This hotel is located in downtown Vancouver and overlooks the Vancouver Harbour. The Vancouver Convention Centre and the cruise terminal are a 6-minute walk from this property. This property is ideal for business travellers and tourists looking to access downtown attractions on foot.

This property is 100% smoke-free and offers 432 rooms. All units include a coffeemaker, individual climate control, an iron and an ironing board, a TV, a desk and a chair. This hotel also has concierge level rooms and guests in these rooms receive turn-down service and access to the concierge lounge which provides a free breakfast and free evening hors d'oeuvres. In-room Wi-Fi is available for either $7.95 or $14.95 per day plus tax or free in the lobby.

Parking is available on site for an additional fee of $33.04 per day and valet parking is also available for $40.66 per day including tax. Pets are permitted for a fee of $30 per stay.

The on-site restaurant, Showcase Restaurant and Bar, serves breakfast, lunch, and dinner. Breakfast service begins at 6:30am. 24-hour room service is also available. 

On-site amenities include concierge service, a business centre, a fitness centre, an indoor pool, a hot tub, an ATM, a gift shop, dry cleaning (extra fees apply), and vending machines.

The Vancouver Lookout (observation tower with a viewing deck 550 feet above ground) is a 10-minute walk from this hotel, while the Queen Elizabeth Theatre is 16 minutes away on foot. The Vancouver Art Gallery is an 11-minute walk from this property. Stanley Park (1,000-acre park with biking and hiking trails) is a 20-minute walk or a 3-minute drive from the hotel. The park may also be accessed via the Seawall trail system and the nearest entry point is a 6-minute walk away.

B.C. Place Stadium (home of the CFL's B.C. Lions) and Rogers Arena (home of the NHL's Vancouver Canucks and concert venue) are both a 7-minute drive away. 

The Vancouver International Airport (YVR) is 30 minutes away by car (walking and driving time estimates: Google Maps).
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The Good
Most reviewers, among the reviews used for this analysis, found the location of this hotel ideal for accessing downtown attractions on foot. Guests described walking the the harbourfront, Vancouver Convention Centre, cruise ship terminal, restaurants, and shopping venues. One reviewer said that the location is "perfect for business and nightlife", while another guest found the neighbourhood to be safe.

Many reviewers described their rooms as clean and well-appointed. Several guests specifically mentioned that their beds were comfortable and that the linens were high-quality. Several reviews also described pleasant views of the harbour from their rooms.

The staff were frequently described as friendly, helpful, and quick to provided recommendations.

A couple of guests found the on-site pool and fitness centre to be value-added features.

A few reviewers praised the good food at the on-site restaurant and from room service.
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The Bad
While positive reviews for this hotel outnumbered negative reviews, among the reviews used for this analysis, there were a few common concerns.

A few guests described the in-room air conditioning units as loud and disruptive.

A few reviewers complained about the additional fees for parking ($26 per day) and Wi-Fi ($15.95 per day). A couple of other guests thought that the on-site restaurant menu was expensive, while a couple of other reviewers thought that the room rates were over-priced.

Other isolated complaints included: expensive fee for in-room bottled water and small guest rooms.
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Show Sources
Sources
Expedia.ca gave this hotel an average score of 4.6 out of 5.0, with 96% of 123 guests recommending the property.

TripAdvisor.ca ranked this hotel #29 out of 101 properties in Vancouver, based on 517 guest properties.

Hotels.com gave this property an average score of 4.4 out of 5.0, from 28 reviews.
Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.
Guest Reviews
8.8
Very Good
#
30 / out of 98
hotels in Vancouver

Rated 8.8/10 based on 2563 reviews

Ranked #30 out of 98 hotels in Vancouver

2563
Map Marker Vancouver Marriott Pinnacle Downtown Hotel
1128 West Hastings Street, Vancouver, BC