OverviewThis hotel is promoted as a luxury boutique hotel and is situated amidst the dining and entertainment district of downtown Vancouver. This property is also a 3-minute walk from the Vancouver harbourfront which features the Vancouver Convention Centre, the cruise ship terminal, and the Seawall trail system. This hotel is ideal for both business travellers and tourists looking to explore the downtown area on foot.
This hotel is 100% smoke-free and does not permit pets. All units include a flat-screen TV, an iPod docking station, a coffeemaker, a mini-fridge, a microwave, a safe, an iron and an ironing board, bathrobes, free Wi-Fi, free local and toll-free calls, and individual climate control. Free newspapers are delivered to guest rooms in the morning and free bottled water, ice, and chocolates are delivered to guest rooms in the afternoon (turn-down service).
Both self-parking and valet parking are available for an additional fee of $26.56 per night.
There are several on-site dining options including: 1892 Signature Dining Room, Cuvee Wine Bar, The Grill (serves breakfast, lunch, and dinner), and the Lions Pub. In-room dining is also available from 6:30am - 11:00pm.
Recreational facilities include a fitness centre, squash courts, indoor pool, hot tub, steam room, and sauna. Other on-site amenities include meeting and banquet space, catering services, concierge and porter service, luggage storage, a business centre with secretarial services, and in-room massage (extra fees apply).
The Vancouver Lookout (observation tower with a viewing deck 550 feet above ground) and Gastown (boutique shopping and nightlife) are both about 5 minutes away on foot. The Vancouver Art Gallery and Pacific Centre Mall are about a 7-minute walk away, while the Queen Elizabeth Theatre (performing arts venue) is 11 minutes away on foot.
The Vancouver International Airport (YVR) is 25-30 minutes away by car (walking and driving time estimates: Google Maps).
The GoodPositive reviews greatly outnumbered negative reviews for this hotel, among the reviews used for this analysis, and most guests found the location convenient for accessing downtown attractions on foot. Guests described walking to the Vancouver Convention Centre, the Seawall trail system, restaurants, and shopping destinations.
Many guests described the fitness centre as well-equipped and the pool area as clean and relaxing. One guest described the pool area as "beautiful". Many reviewers praised the pleasant views of the harbour from the fitness centre and pool area.
Many guests described their rooms as clean and well-maintained. A few reviewers also mentioned that their beds were comfortable and a few other guests described their rooms as quiet. A couple of reviewers described pleasant views of the harbour from their rooms.
A few guests described the free in-room Wi-Fi as fast and reliable. A few reviewers described the free bottled water and free chocolates as value-added features.
Some reviewers praised the food quality at the on-site restaurants.
A couple of guests thought that this property offered good value for the money they spent.
The Bad
As mentioned above, positive reviews greatly outnumbered negative reviews for this hotel. However, there were a few common concerns found.
A few guests described the staff as disinterested and unhelpful. One reviewer said that the front desk staff lacked knowledge about the surrounding area and were unable to provide recommendations or directions.
A few reviewers described their rooms as small.
While many guests found the fitness centre well-equipped (as mentioned above), a couple of reviewers were disappointed that the pool area and fitness centre closed at 8:00pm in the evenings.
Other isolated complaints included: ineffective black-out blinds in the guest rooms, parking facility was difficult to locate, and an unpleasant odour was discovered in a guest room.
Expedia.ca gave this hotel an average score of 4.5 out of 5.0, with 86% of 58 guests recommending the property.
TripAdvisor.ca ranked this hotel #16 out of 101 properties in Vancouver, from 136 guest reviews.
Hotels.com gave this property an average score of 4.6 out of 5.0, based on 85 reviews.
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Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.
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