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The Deluxe Hotel Vancouver

4.9 | Poor
MAP

10-minute walk from SkyTrain, good rates, but mixed room reviews

Pros
  • Free Wi-Fi, free parking
  • Many lodgers were pleased with the hotel's budget-friendly rates
  • The hotel was close to the SkyTrain and restaurants according to several reviewers
  • Some guests were satisfied with their spacious and comfortable rooms
Cons
  • Several guests reported worn rooms and a lack of toiletries
  • Noise transfer was reported by a few lodgers
Freebies
Free Wi-Fi
Free Parking
Editor's Analysis
Updated Jan 22, 2014
Overview
Located along Kingsway Highway and about a 10-minute walk from Joyce SkyTrain Station in the suburb of Burnaby, the Palms Motel Vancouver is geared towards travellers who require an economical hotel with extended kitchen amenities and easy access to the highway and public transit.

Each of the hotel's air-conditioned guest rooms offers free Wi-Fi, cable TV, a coffeemaker, a mini-fridge, a microwave and a seating area. Rooms with a kitchenette and stove and a seating area with a sofabed are also available, as are smoking and non-smoking rooms. The hotel does not offer wheelchair-accessible rooms. 

Hotel amenities include 24-hour front desk service and free parking. Pets are not permitted.

The Crystal Mall is about a 4-minute drive away, while Swangard Stadium can be found 3 minutes away by car. Downtown Vancouver is roughly a 12-minute drive from the hotel and Vancouver International Airport (YVR) is a 20-minute drive away. (All distances and travel time estimates: Google Maps)

Verified with a front desk agent: Free Wi-Fi, free parking, no pets, not wheelchair accessible. (Call Date: January 15, 2014)

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The Good
Guest reviews sourced for this analysis showed positive responses towards the hotel's rates, location, staff and rooms.

Many guests were pleased with the rates they received at the hotel. They described them as fair, budget friendly, low and reasonable. 

The hotel's location was convenient for several reviewers. They found it close to the SkyTrain, restaurants, downtown Vancouver, shopping and a grocery store. 

Several lodgers were pleased with the level of customer service they received during their stay. They characterized the staff as available, friendly and helpful with directions and suggestions. 

Some travellers were satisfied with their accommodations at the hotel. They described their rooms as spacious, clean and quiet, with comfortable beds. Several patrons had complaints about their lodgings, however (see below).
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The Bad
Guest critiques consulted for this review showed negative responses towards the hotel's rooms and noise transfer.

Although some travellers were satisfied with their spacious and comfortable rooms, several guests had complaints about their accommodations. They reported broken fixtures, worn carpets and furniture, a lack of toiletries, spotty Wi-Fi, cleaning issues, old TVs, a lack of heating and poorly equipped kitchenettes.

A few lodgers complained of noise disturbances during their stay. They reported noisy air conditioning, as well as street noise and noise from guests in the hallways.
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Show Sources
Sources
Booking.com guest reviews rated the hotel 5.7 out of 10 from 98 reviews.

TripAdvisor.com guest reviews ranked the hotel #95 of 97 Vancouver hotels with an average rating of 2 out of 5 from 16 reviews.

Expedia.ca guest reviews rated the hotel 1 out of 5 with a 0% recommendation rate from 1 review.

The author called the hotel on January 15, 2014 to verify some information.

Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.
Guest Reviews
4.9
Poor
#
96 / out of 98
hotels in Vancouver

Rated 4.9/10 based on 75 reviews

Ranked #96 out of 98 hotels in Vancouver

75
Map Marker The Deluxe Hotel Vancouver
3505 Kingsway, Vancouver, BC