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Sutton Place Hotel Vancouver

8.8 | Very Good | #30 out of 98 hotels in Vancouver
MAP

Highly praised downtown Vancouver hotel with indoor pool, great views, kitchens & balconies

Pros
  • Free Wi-Fi in lobby
  • Guests thought this downtown location was prime, in walking distance to restaurants, shopping, the harbour, attractions and public transit
  • Staff were highly praised, professional and helpful
  • Guests found the rooms spacious and very clean with comfortable beds
  • Many enjoyed breakfast and other meals on site
  • Many thought the hotel provided good value for downtown Vancouver
Cons
  • Wi-Fi is $14.68 per 24 hours in guest rooms/apartments
  • Self-parking and valet parking are $39.50 in an underground lot
  • Many guests did not like extra fees for Wi-Fi and parking
  • Some found the classic rooms a little dated
Editor's Review
Updated Jun 20, 2017
Overview
About the hotel: This elegant hotel is surrounded by restaurants and bars in the heart of downtown Vancouver, a block from the shops of Robson Street and an easy walk from the harbour and the Vancouver Art Gallery. Offering traditional luxury at affordable prices with first-class service, this hotel is a guest favourite. 

The smoke-free hotel has 2 towers that are each 17 floors offering 397 guest rooms and 164 apartments with elevator access.

All units include Wi-Fi ($14.68/24 hrs), a 37" or 42" flat screen TV, CD and DVD player, a coffeemaker, a stocked mini-bar, an electronic safe, bathrobes, umbrella and a hair dryer. 

Some units include a sofabed, 1 or 2 separate bedrooms, a second TV, a full kitchen, a dining table for 8, a fireplace, a hot tub, a balcony and views of the city and coastal mountains.

Rooms are furnished with 2 queen beds, 2 twin beds, 1 king + 1 queen, or 1 king bed.

Underground parking is available on site for $39.50 per night. This includes self-parking or valet service, taxes and in-out privileges. Clearance is 6'5".

Pets are welcome (2) for $40 per stay, per room.

Restaurants on site:
Boulevard Kitchen & Oyster Bar serves breakfast, lunch, and dinner along with brunch on weekends and holidays. 
Gerard Lounge is open for lunch and dinner until late, serving cocktails and light bistro fare. 
Room service is 24 hours.

The health centre includes an indoor pool with furnished deck and summer patio (with food and beverage services), a hot tub, 2 steam rooms, flat screen TVs, change rooms with lockers, and a fitness centre.

Hotel amenities include a business centre with dedicated support staff, a wine shop, a gift shop, a guest laundry, a day spa and meeting rooms.

What's nearby? The Vancouver Convention Centre and B.C. Place Stadium are a 5-minute drive, or 12-minute walk from the hotel. The Vancouver Lookout (observation tower with a viewing deck 550 feet above ground) is a 15-minute walk. Rogers Arena is 17 minutes on foot. Stanley Park (1,000-acre park with trails and Vancouver Aquarium) is a 20-minute walk. 

Getting around: The Burrard SkyTrain station is a 6-minute walk. Vancouver International Airport (YVR) is 23 minutes' drive, without traffic. (All travel times: Google Maps)

Confirmed by hotel June 20, 2017: Wi-Fi and parking rates and clearance
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The Good
This hotel provided an affordable and satisfying luxury stay for many guests.

It was brilliantly located at the city centre in walking distance of great restaurants, Vancouver's best shopping on Robson Street, the cruise dock, Stanley Park, Gastown, sports and entertainment venues and public transportation.

It offered very clean, quiet and spacious rooms that were elegantly appointed, with comfortable beds and bedding. Many guests enjoyed great views of the city, ocean and mountains.

The professional yet charming staff were the highlight for many a repeat guest. One guest put it like this, "Service was incredible, friendly and high end but not pretentious."

Guests also really enjoyed the breakfast buffet, the happy hour in the lobby bar, first-class dining with accompanying view in the restaurant, the wine shop next door, the little gift shop with coffee, delicious room service, concierge services and the workout facilities.

Many felt this hotel was a good value choice for downtown, especially because of its location.
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The Bad
The downside to the hotel was definitely voiced loud and clear: guests did not like paying extra for Wi-Fi, or parking and these extra charges were deemed expensive.

Some guests also found the rooms a little dated with dark colours. One guest described her room as a "tad dour", another said it could do with a little face lift and there was also some mention of bathrooms being somewhat outdated. One repeat guest advised that travellers could ask for a modern room instead of a classic room.

Some guests complained of noise disturbances. They cited the elevator, sirens/traffic from Burrard, AC units and other guests in nearby rooms.




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Show Sources
Sources
Expedia.ca gave this hotel an average score of 4.6 out of 5.0, with 94% of 695 guests recommending the property.

TripAdvisor.ca ranked this hotel #29 out of 97 properties in Vancouver, from 2,322 reviews.

Booking.com gave this property an average score of 8.7 out of 10, based on 153 guest reviews.


Guest Reviews
Rated by Guests
8.8 / out of 10
"Very Good"
Ranked by Guests
#
30 / out of 98
hotels in Vancouver

The average guest rating for Sutton Place Hotel Vancouver is 8.8 out of 10 based on 12547 reviews from past guests. This average guest rating ranks Sutton Place Hotel Vancouver at #30 out of 98 hotels in Vancouver.

12547
Location
Map Marker Sutton Place Hotel Vancouver
845 Burrard Street, Vancouver, BC