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Centrally located luxury hotel, clean rooms, professional service, and good food

Pros
  • Many guests described the staff as friendly and helpful
  • Many reviewers found the location convenient for accessing downtown attractions on foot
  • Several guests described their beds as comfortable
  • Several reviewers found their rooms to be clean and well maintained
  • A few guests praised the food at the on-site restaurant
Cons
  • A few reviewers complained about the additional fees for Wi-Fi ($19.59 per 24 hours)
  • A couple of guests thought that the in-room TVs should be upgraded
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Editor's Analysis
Updated Aug 20, 2012
Overview
This hotel is located in the dining and entertainment district of downtown Vancouver, a block from the shopping district on Robson Street and about a 4-minute walk from the Vancouver Art Gallery. This property is promoted as a luxury boutique hotel that offers business services and longer-stay accommodations. 

This hotel has 350 guest rooms, 46 executive suites, and 164 one- and two-bedroom suites (located in a private building adjacent to the main building). All units include a mini-bar, bathrobes, an in-room safe, and web TV. In-room Wi-Fi is available for an additional fee of $19.59 per 24 hours. The one- and two-bedroom suites include a full kitchen, a private balcony, and separate living, dining, and bedroom spaces.

Pets are permitted for an additional fee of $40 per stay. Underground parking is available on site for $39.50 per night (or $276.50 per month).

The on-site Fleuri Restaurant serves breakfast, lunch, and dinner. The Gerard Lounge serves cocktails and light bistro fare in the evenings. Room service is available 24 hours.

The on-site business centre has dedicated support staff available to assist guests with the following services: faxing, word processing, overhead transparencies, audio/visual services and rentals, and copying.

Other on-site amenities include a health centre (indoor pool and hot tub with food and beverage service), meeting and banquet space, a gift shop, a bakery and cafe, currency exchange, and concierge services.The on-site Vida Spa also has an indoor pool, a steam room, a fitness centre, aesthetic services, and massage services (extra fees apply).

The Vancouver Convention Centre is a 5-minute drive (or a 14-minute walk) from this hotel, while the Vancouver Lookout (observation tower with a viewing deck 550 feet above ground) is a 6-minute drive (or 15-minute walk) away. B.C. Place Stadium and Rogers Arena are both about 7 minutes away by car. Stanley Park (1,000-acre park with hiking and biking trails) is an 8-minute drive away. The Vancouver International Airport (YVR) is 25-30 minutes away by car.

Verified by a front desk agent on August 13, 2012: The fee for in room Wi-Fi is $19.59 per 24 hours and the fee for on-site parking is $39.50 per night (or $276.50 per month).
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The Good
Positive reviews for this hotel greatly outnumbered negative reviews, among the reviews sourced for this analysis.

Staff throughout the hotel were frequently described as friendly, knowledgeable, professional, accommodating, and quick to provide recommendations and directions. One guest said that the staff went "above and beyond", while another reviewer said that the staff "take pride in their work".

Many guests found the location convenient for accessing downtown attractions, the waterfront area, shopping venues, and restaurants on foot. A few reviewers also mentioned that access to public transit was also within walking distance.

Several guests described their rooms as clean, well-maintained, and well-appointed with traditional decor. A couple of reviewers also described pleasant views of the waterfront and of the city from their rooms. One guest described his view as "spectacular".

A few guests praised the food at the on-site restaurant. A couple of reviewers noted that room service was prompt and one guest described the pool-side food and beverage service as a value-added feature.
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The Bad
While most reviews for this hotel were positive, there were a couple of common concerns, among the reviews used for this analysis.

A few guests complained about the additional fee for Wi-Fi ($19.59 per 24 hours). A couple of reviewers thought that the room rates were expensive, while a couple of other guests thought that the parking rates were expensive ($39.50 per night).

Some reviewers noted that the in-room TVs appeared to be old, and these reviewers thought that they should be upgraded to flat-screen TVs.
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Show Sources
Sources
Expedia.ca gave this hotel an average score of 4.6 out of 5.0, with 94% of 695 guests recommending the property.

TripAdvisor.ca ranked this hotel #21 out of 101 properties in Vancouver, from 874 reviews.

Hotels.com gave this property an average score of 4.6 out of 5.0, based on 339 guest reviews.

Verified by a front desk agent on August 13, 2012: The fee for in-room Wi-Fi is $19.59 per 24 hours and the fee for on-site parking is $39.50 per night (or $276.50 per month).
Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.
Guest Reviews
8.8
Very Good

Rated 8.8/10 based on 3238 reviews

Ranked #29 out of 1 hotels in Vancouver

Map Marker Sutton Place Hotel Vancouver
845 Burrard Street, Vancouver, BC