Sheraton Vancouver - Wall CentreSheraton Vancouver - Wall CentreSheraton Vancouver - Wall CentreSheraton Vancouver - Wall CentreSheraton Vancouver - Wall CentreSheraton Vancouver - Wall CentreSheraton Vancouver - Wall CentreSheraton Vancouver - Wall CentreSheraton Vancouver - Wall Centre

Great customer service, comfortable beds, but expensive extras

Pros
  • Free Wi-Fi
  • Excellent staff, according to guests
  • The views from the rooms received great reviews
  • Clean and comfortable rooms and comfy beds, according to reviewers
  • The location of the hotel was highly praised in guest reviews
  • Many reviewers who upgraded to the Club Level felt it was worth the money
Cons
  • Some guests thought parking fees were too expensive
  • Many reviewers complained that the Wi-Fi was slow and that the upgrade fee for high-speed was expensive
  • Traffic noise from the street below was said to disrupt many guests’ sleep
  • Many reviewers complained about limited bathroom supplies
  • The South Tower was reviewed by many as ‘in need of renovations’
  • Some reviewers complained that the rooms were too small
jump to full editor's analysis (below)
Rates & Availability
Editor's Analysis
Updated Sep 27, 2012
Overview
The Sheraton Vancouver Wall Centre is located in the heart of Vancouver's financial and business district making it popular with business travellers. Nearby restaurants and shopping make it a good choice for leisure travellers as well.

The hotel's 733 rooms include deluxe rooms, Club Level rooms and 1- or 2-bedroom penthouse suites. Every guest room in this 100% smoke-free hotel is equipped with a 32” LCD TV with cable and pay-per-view movies, an iron and ironing board, a hair dryer, an in-room safe and free Wi-Fi. A faster Wi-Fi connection can be purchased for $18.95 per day. In-room fridges may be available upon request, although they cannot be guaranteed. Pets are allowed for $35 per night.

Club Level rooms include a free high-speed Wi-Fi upgrade, upgraded bathroom amenities, complimentary bottled water, and complimentary local and toll-free calls. Club Level also includes access to the Club Lounge, which offers a complimentary breakfast, evening hors d’oeuvres, snacks and beverages throughout the day and complimentary newspapers.

The building has over 15,000 sq. ft. of meeting space available, and there is a private Club Level Boardroom available by request. Self and valet parking are available at $40.66 and $44.72 per day respectively. There is a restaurant and a bar on site: Café One and Bar One. Other on-site amenities include a fitness centre, a pool, a hot tub and a sauna. The on-site Vida Wellness Spa offers facial and body treatments at an additional cost.

Within a 5- to 10-minute walk of the hotel are Robson Square Ice Rink, Robson Street shopping area, Scotiabank Movie Theatre, Vancouver Art Gallery, Davie Street Market and Yaletown, which is host to many restaurants and bars. Granville Island and its public market are a 10-minute drive or 20-minute walk from the hotel. (All distances and travel time estimates: Google Maps)

Verified with a front desk agent on June 7, 2012: the entire hotel is non-smoking, self-park is $40.66/day, valet parking costs $44.72/day, complimentary Wi-Fi, high-speed Wi-Fi available at $18.95/day, free fitness centre access for all guests, fitness centre amenities, Club Level inclusions.
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The Good
The guest reviews consulted for this analysis were generally very positive and focused on the hotel's staff, views, rooms and location.

The staff were well represented in many guest reviews. They were said to be friendly, courteous, and excellent at suggesting places to eat and things to see and do.

The views from the rooms were commonly praised. Some rooms had a view of the mountains, while others had a city view, however it didn't seem to matter to guests which view they had – both were said to be beautiful.

A large number of guests said they were impressed with the rooms – large, clean and comfortable. The beds also received high praise, some saying it was the best sleep they’ve ever had, and one reviewer said "the hotel is clean and the beds are to die for."

The location of the hotel was praised frequently. One reviewer said that “this hotel is very conveniently situated for all amenities, shopping, public transport, information, restaurants and cruise liners.”

Many guest reviewers recommended the upgrade to Club Level as they said it was worth the extra cost due to the free food and drinks offered throughout the day.

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The Bad
Although the majority of reviews used for this analysis were positive, there were some negative comments among them about expensive parking and high-speed Wi-Fi, traffic noise and inadequate bathroom amenities.

At $40.66 per day for self-parking, many guests complained that the parking was too expensive. While Wi-Fi is free, many reviewers complained about the slow speed and thought that $18.95/day to upgrade was too high.

Many reviewers complained about traffic noises from the street below. The hotel is across from a hospital, and some said they could hear ambulance sirens throughout the night. Some guests suggested booking a room on a higher floor to escape the noise.

The lack of amenities in the bathrooms was a frequent complaint in the reviews used for this analysis. They said there were few bathroom supplies, no shower caps, and wine glasses had been replaced with plastic cups, which some guests thought was inappropriate for a higher-class hotel.

Many guests in the South Tower said the rooms were in need of renovations. Comparing it to the North Tower, one guest said, “the South Tower was okay but a little dreary by comparison.”

While a lot of reviewers said the rooms were large and spacious, there were some complaints that the rooms were too small – the bathroom could fit only one person at a time, the in-room safe was hard to access, and some said that although they requested queen beds they received doubles.

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Show Sources
Sources
TripAdvisor.com guest reviews ranked this hotel #46 out of 101 Vancouver hotels, and rated it 4 out of 5, based on 725 reviews.

Expedia.com guest reviews rated this hotel 4.2 out of 5, with a recommendation rate of 85%, based on 307 reviews.

Booking.com guest reviews rated this hotel 8.2 out of 10, based on 122 reviews.

MyTravelGuide.com guest reviews rated this hotel 8.5 out of 10, based on 342 reviews.

Verified with a front desk agent on June 7, 2012: the entire hotel is non-smoking, self-park is $40.66/day, valet parking costs $44.72/day, complimentary Wi-Fi, high-speed Wi-Fi available at $18.95/day, free fitness centre access for all guests, fitness centre amenities, Club Level inclusions.

Editor's Analysis by Candice F.
Analyzed by Candice F.
Having travelled to 25 countries on 5 continents, Candice understands what a traveller is looking for when booking a hotel. She currently lives in Chiang Mai, Thailand, but originally hails from Toronto, Ontario.
Guest Reviews
8.5
Very Good

Rated 8.5/10 based on 1138 reviews

Ranked #40 out of 95 hotels in Vancouver

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8 out of 10 | Sharon stayed May 13, 2006

"The service was excellent and the staff was extremely courteous and attentive. The views were incredible, and the room was extremely comfortable. Getting to the health club and pool area requires walking outside, and although incredible facilities, this may be a slight deterent."

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Map Marker Sheraton Vancouver - Wall Centre
1088 Burrard Street, Vancouver, BC