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Downtown location with well-appointed rooms, on-site spa, and free Wi-Fi
- Free Wi-Fi
- The staff were frequently complimented for their attentive and helpful service
- Many guests described their rooms as clean and well-appointed
- Many reviewers found the location convenient for accessing downtown attractions on foot
- Several guests praised the service they received at the on-site spa
- Several reviewers praised the food at the on-site restaurant
- A few guests found it difficult to locate the front entrance of this hotel
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Updated Sep 10, 2012
This property is amidst the dining and entertainment district of downtown Vancouver. This hotel is ideal for business travellers looking to access nearby downtown business offices or tourists who prefer to explore the downtown area on foot.more
This hotel has 119 rooms and suites. All units include floor-to-ceiling windows, a marble bathroom (with a soaker tub, separate shower, and flat screen TV), free Wi-Fi, a flat-screen TV with a DVD/CD stereo system, an iPod docking station, a Nespresso coffee machine, a mini-bar, free local calls, bedside controller (for lights, temperature, and curtains), and a work desk. Select rooms also include a private balcony.
Valet parking is available for an additional fee of $35 per night. Pets (dogs and cats under 50lbs) are permitted for an additional fee of $50 per stay.
There are multiple on-site dining options including Market by Jean-Georges (breakfast, lunch, and dinner), Xi Shi Lounge (pub food), and Ginger Juice Bar
On-site amenities include a 24-hour business centre, a 24-hour health club, a private studio for yoga and pilates, an outdoor pool, a spa, concierge and bell services, banquet and conference space, a gift shop, luggage storage, an ATM, shoe shine and dry cleaning services (extra fees apply).
The Vancouver Art Gallery and Pacific Centre Mall are both a 6-minute walk away, while the Vancouver harbourfront is an 8-minute walk away. The harbourfront area features the Vancouver Convention Centre, the cruise ship terminal, and the Seawall trail system. The Vancouver Lookout (observation tower with a viewing deck 550 feet above ground) and Gastown (boutique shopping and nightlife) are about a 15-minute walk away.
The Vancouver International Airport (YVR) is 25-35 minutes away by car (walking and driving time estimates: Google Maps).
Positive reviews for this hotel greatly outnumbered negative reviews, among the reviews sourced for this analysis.
The staff was frequently described as friendly, attentive, professional, and quick to respond to concerns. One guest said that the staff "made me feel like Royalty".
Many guests described their rooms as clean, well-maintained, well-appointed with luxurious furnishings, and spacious. One reviewer said that his room had a "relaxing atmosphere". Several guests described their beds as comfortable. The following in-suite amenities were described as value-added features: black-out curtains, private balconies, free Wi-Fi, TV's in the bathroom and pleasant harbour views.
Many reviewers found the location convenient for exploring downtown and the harbourfront area on foot. One guest said that this hotel is "a couple of blocks from everything".
Several guests praised the services they received at the on-site spa. Others praised the food at the on-site restaurant.
A couple of guests thought that the room rates were reasonable.
Positive reviews greatly outnumbered negative reviews for this hotel, among the reviews used for this analysis. There were few concerns found and most complaints appeared to be isolated experiences. However, a few guests found the front entrance of this hotel difficult to locate. One reviewer suggested that this problem exists because the address for the hotel is on West Georgia Street, while the entrance to the lobby is on Alberni Street.
Isolated complaints included: expensive parking fees ($35 per night), no breakfast buffet option at the on-site restaurant, limited seating at the pool area, not enough in-room storage space for personal items, and no hand-rails in the tubs.
SourcesExpedia.ca gave this hotel an average score of 4.7 out of 5.0, with 97% of 63 guests recommending the property.
TripAdvisor.ca ranked this hotel #7 out of 101 properties in Vancouver, based on 375 guest reviews.
Hotels.com gave this property an average score of 4.7 out of 5.0, from 67 reviews.