The Sandman Hotel Vancouver City Centre is located within walking distance of various downtown attractions and is ideal for business travellers and tourists wishing to explore Vancouver on foot.
This hotel is 100% smoke free and allows pets for an additional fee of $10 per night. All 302 rooms include individual climate control, coffeemakers with free coffee, free wireless Internet, televisions with pay-per-view movies, irons and ironing boards, and work desks with ergonomic chairs. On-site underground parking is available for $20.33 per night.
Guests have the choice of multiple on-site dining options, including Moxies Grill & M Bar Lounge, Shark Club Sports Bar, and room service. Moxies Grill serves breakfast, lunch, and dinner. In-room dining is also available.
On-site amenities at this property include banquet and meeting facilities, business centre, fitness centre, indoor pool, and hot tub.
The Queen Elizabeth Theatre (musical and theatre venue), Central Library, Rogers Arena (home of the NHL's Vancouver Canucks and concert venue), and B.C. Place Stadium (home of the CFL's B.C. Lions) are all located within a 5 minute drive or 10 minute walk of this property. The Vancouver Convention Centre is a 5 minute drive from this hotel, while the Vancouver Lookout attraction (observatory deck 550 feet above ground with panoramic views of the city) is about a 3 minute drive away.
The Via Rail Vancouver station and the Vancouver Greyhound bus station are both about 4 minutes (by car) from this hotel. The Vancouver International Airport (YVR) is about a 25 - 35 minute drive away (walking and driving time estimates: Google Maps).
Most guest reviewers, among those sourced for this analysis, found the location of this hotel convenient for accessing downtown Vancouver attractions on foot. Reviewers mentioned walking to the Queen Elizabeth Theatre, B.C. Place (for football games), and Rogers Arena (for hockey games and concerts). One reviewer said that the "location is second to none" and a few other guests recommended this hotel to business travellers for the convenient access it provided to downtown offices.
Several reviewers described their rooms as clean.
The food quality and service at the on-site restaurant, Moxies Grill, received several compliments.
Several guests thought that the room rates were reasonable and a few other reviewers thought that the hotel offered good value for the money they spent.
Among the reviews sourced for this analysis, many guests expressed concerns about the lack of customer service they received.
Guests described the staff as unhelpful, disinterested, and inefficient. A couple of reviewers said that the staff did not seem knowledgeable about the downtown area and were unable to provide suitable restaurant recommendations. One reviewer received conflicting and incorrect information about the hotel amenities from different front desk agents and another guest received his wake-up call at the incorrect time.
Several reviewers described their rooms as small, with one guest describing his room as "cramped". One reviewer said that her room was "dingy" and "not up to the acceptable level of Sandman Hotels", while another guest simply described the decor as "tired".
A few guests complained that they were not getting hot water in their bathrooms, while a couple of reviewers found the elevators to be too small and slow. One guest noted that there were long line-ups for the elevator when the hotel was at capacity.
Other isolated complaints included: unreliable wireless Internet, noisy in-room air conditioning, no in-room mini-fridges, and expensive parking rates ($20.33 per night).
gave this hotel an average score of 3.7 out of 5.0, with 82% of 257 guests recommending the property.
TripAdvisor.ca ranked this hotel #71 out of 101 properties in Vancouver, from 320 reviews.
Hotels.com gave this property an average score of 3.7 out of 5.0, based on 267 guest reviews.