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6.4 | Fair
Ramada Hotel & Suites Metrotown
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Clean rooms and good value, but concerns about disinterested customer service
- Free shuttle service to SkyTrain and Metrotown shopping mall, free Wi-Fi, free local calls, and free newspapers
- Many guests described their rooms as clean
- Many reviewers thought that the room rates were reasonable
- Many guests thought that the location was convenient for accessing area attractions via public transit
- Many guests described the front desk staff as disinterested and unhelpful
- Many reviewers indicated that they were not likely to stay at this hotel again in the future
- Several guests complained about the inattentive service at the on-site restaurant
- Several reviewers complained that the hotel appeared neglected and run-down
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Updated Aug 13, 2012
This hotel is situated in Collingwood, a residential and commerical area, about 10 km southwest of downtown Vancouver. This hotel is ideal for business travellers with offices in the Collingwood area or tourists who prefer to commute to the downtown area by car (about 20 minutes) or public transit. The Joyce SkyTrain station (SkyTrain provides access to downtown Vancouver in about 12 minutes) is about a 10-minute walk or 3-minute drive from this hotel.more
This property also offers a free shuttle service to and from the Joyce Skytrain station and the nearby Metropolis at Metrotown shopping mall. The shuttle operates (weekdays only) at 9:30am, 12:30pm, and 4:30pm. Shuttle travel must be arranged with the front desk 1 hour prior to desired departure or return.
This hotel is 100% smoke-free and does not allow pets. All 122 units at this hotel include free Wi-Fi, free movies, a coffeemaker, a hair dryer, air conditioning, a desks and an iron & ironing board. Select units also include kitchenettes (with a microwave and mini-fridge). Free parking is available on site.
The on-site restaurant, Jaguars Restaurant and Pub, serves breakfast, lunch, and dinner. The restaurant is open on weekdays from 7:30am - 10:30am and from 11:30am - 11:30pm. On the weekends the restaurant is open for breakfast only from 7:30am - 10:30am.
Other on-site amenities include a gift shop, ATM, coin-operated laundry machines, dry cleaning service (extra fees apply) fitness centre, outdoor heated pool (seasonal), and banquet/conference facilities.
The Metropolis at Metrotown shopping mall is the largest shopping centre in British Columbia and is about a 5-minute drive from this hotel. Stanley Park (1,000-acre park with biking and hiking trails) is about a 25-minute drive from this hotel, while B.C. Place Stadium (home of the CFL B.C. Lions) and Rogers Arena (home of the NHL Vancouver Canucks and concert venue) are both about a 15- to 20-minute drive from this hotel. These attractions may also be accessed via the SkyTrain.
The Vancouver International Airport (YVR) is about 28 minutes away by car. (All walking, driving, and public transit time estimates: Google Maps).
Verified by a Front Desk Agent on August 7, 2012: The free shuttle operates (weekdays only) at 9:30am, 12:30pm, and 4:30pm. Shuttle travel must be arrange with the front desk 1 hour prior to desired departure or return.
Many guests, among the reviews used for this analysis, described their rooms as clean and a couple of reviewers found their rooms to be spacious. A few guests also specifically mentioned that their beds were comfortable.
Many reviewers found the location convenient for accessing the Metropolis at Metrotown shopping mall and downtown Vancouver (by car or public transit). Guests thought that the hotel was close to public transit stations and within walking distance to restaurants and other amenities (liquor store, grocery store, and coffee shops). One reviewer also mentioned that the hotel signage made the property easy to locate from the Kingsway.
Many guests thought that the room rates were reasonable and that the hotel offered good value for the money they spent. The in-room mini-fridges, free parking, and free wireless Internet were all mentioned by guests as added value features.
Among the reviews sourced for this analysis, many reviewers expressed concerns about the customer service. Guests described the staff as unfriendly, unhelpful, rude, and lacking knowledge about the hotel amenities.
Customer service concerns also extended to the on-site restaurant. Guests described inattentive wait staff and instances when the restaurant closed earlier than the posted hours of operation.
Many guests also commented on a general lack of maintenance at this property. Reviewers described stained and worn carpeting, chipped paint, mould, yellow stained porcelain (in the bathrooms), inconsistent water temperature, slow elevators, and unpleasant odours in the halls. One guest described the hotel as "run down and aged", while another reviewer thought that this property was "not of Ramada Inn quality".
A few guests were disturbed in their rooms by street noise. A couple of reviewers found the free shuttle schedule (3 times daily on weekdays) to be infrequent and inconvenient.
Many reviewers indicated that they were not likely to stay at this hotel again in the future or that they would not recommend the property to others.
Expedia.ca gave this hotel an average score of 3.7 out of 5.0, with 73% of 48 guests recommending the property.
TripAdvisor.ca ranked this hotel #74 out of 101 properties in Vancouver, from 70 reviews.
Hotels.com gave this property an average score of 3.5 out of 5.0, based on 77 guest reviews.
Verified by a Front Desk Agent on August 7, 2012: The shuttle operates (weekdays only) at 9:30am, 12:30pm, and 4:30pm. Shuttle travel must be arranged with the front desk 1 hour prior to desired departure or return.