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Centrally located with well-appointed rooms, free Wi-Fi, and professional service

Pros
  • Free Wi-Fi
  • Many guests found the location convenient for exploring the downtown area on foot
  • The staff was frequently complimented for their accommodating and professional service
  • Many reviewers described their rooms as clean and well-appointed
  • A few guests described their beds as comfortable
  • A few reviewers thought that the room rates were reasonable
Cons
  • A few guests thought that the on-site restaurant was expensive
Editor's Analysis
Updated Aug 23, 2012
Overview
This hotel is located in the dining and entertainment district of downtown Vancouver (1 block or a 3-minute walk from the Vancouver Art Gallery and Pacific Centre Mall). This property is promoted as a luxury hotel and offers many services that cater to business travellers. This hotel is ideally situated for tourists looking to explore the downtown area on foot.

This hotel offers a free morning car service (hotel-owned Jaguar) to any destination within the downtown area. The car service operates on-demand and travel may be arranged with the front desk directly.

This hotel offers both smoking and non-smoking accommodations. All 197 units include free Wi-Fi, a mini bar, a coffeemaker with free coffee and tea, individual climate control, free newspapers, a safe, a flat-screen TV with pay-per-view movies, windows that open, a Juliet balcony, a walk-in shower, and a soaker tub.

On-site parking is available for an additional fee of $40.66 per night. Pets are permitted for an additional fee of $30 per stay.

The on-site restaurant, Diva at the Met, serves breakfast, lunch, and dinner. 24-hour room service is also available.

Other on-site amenities include free shoe shine service, same-day dry cleaning and 1-hour pressing service (extra fees apply), meeting rooms, and banquet space. Recreational facilities include an outdoor practice putting green, a fitness centre, an indoor pool, a steam room, and a squash court.

The Vancouver harbourfront area, which features the Vancouver Convention Centre, cruise ship terminal, and the Seawall trail system, is a 6-minute walk from this hotel. The Queen Elizabeth Theatre (performing arts venue) is 8 minutes away on foot, while The Vancouver Lookout (observatory tower with a viewing deck 550 feet above ground) is a 7-minute walk away. The Seawall trail system (which provides access to Stanley Park) is a 6-minute walk away. 

The Vancouver International Airport (YVR) is 25-30 minutes away by car (walking and driving time estimates: Google Maps).
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The Good
Most guests described positive experiences at this hotel, among the reviews sourced for this analysis.

Many guests described their rooms as clean, well-maintained, quiet, well-appointed with modern furnishings, and spacious. A few guests described their beds as comfortable and a couple of reviewers mentioned that the linens were high-quality.

Many reviewers found the location convenient for accessing downtown attractions on foot. One guest said that this hotel was situated "in the heart of everything". Guests described walking to restaurants, shopping distinations, the Vancouver Convention Centre, and several other area attractions.

The staff were frequently complimented for their accommodating, efficient, and professional service. The concierge staff were described as knowledgeable and the bell staff were described as attentive. One guest said, "I never opened a door the entire time I stayed here" and another reviewer said that the staff, "made you feel right at home".

A few guests thought that the room rates were reasonable.
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The Bad
As mentioned above, most reviewers described positive experiences at this hotel, among the reviews used for this analysis. However, there was one common concern. A few guests thought that the menu at the on-site restaurant was expensive. Another reviewer found the portion sizes to be small and another guest described the restaurant atmosphere as pretentious. One reviewer complained about slow wait staff during breakfast service.

Other isolated complaints included: small on-site fitness centre, weak water pressure in the guest room bathrooms, slow elevators, limited parking space in front of the hotel for accessing valet service, and unpleasant views of office buildings from the guest rooms.
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Show Sources
Sources
Expedia.ca gave this hotel an average score of 4.7 out of 5.0, with 97% of 331 guests recommending the property.

TripAdvisor.ca ranked this hotel #11 out fo 101 properties in Vancouver, based on 682 reviews.

Hotels.com gave this property an average score of 4.6 out of 5.0, from 244 guest reviews. 
Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.
Guest Reviews
9.0
Excellent
#
16 / out of 98
hotels in Vancouver

Rated 9.0/10 based on 6160 reviews

Ranked #16 out of 98 hotels in Vancouver

6160
Map Marker Metropolitan Hotel Vancouver
645 Howe Street, Vancouver, BC