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La Grande Residence at the Sutton Place Hotel Vancouver

8.8 | Very Good
MAP CALL

Centrally located, spacious suites with full kitchens, and comfortable beds

Pros
  • Many guests found the location convenient for exploring the downtown area on foot
  • Many reviewers described their beds as comfortable
  • Many guests described their rooms as clean and spacious
  • A few reviewers complimented the concierge staff for their knowledgeable service
  • A couple of guests praised the food from room service
Cons
  • Many guests complained about the additional fees for parking ($39.50 per night) and Wi-Fi ($11.50 per 24 hours)
  • A few reviewers described the front desk staff as disinterested
Editor's Analysis
Updated Aug 27, 2012
Overview
This is an extended-stay property, adjacent to the Sutton Place hotel, located in the dining and entertainment district of downtown Vancouver. This property is deal for travellers who prefer units with full kitchens or those in need of long-term accommodations.

All 164 suites are non-smoking and include a private balcony/terrace, a fully-equipped kitchen (oven, fridge, dishwasher, microwave, and coffeemaker), black-out curtains, an iron and an ironing board, a TV with on-demand movies, and individual climate control. In-suite Wi-Fi is available for an additional charge of $11.50 per 24-hours.

Valet parking is available for an additional fee of $39.50 per night and pets are permitted for an additional fee of $75 per stay.

On-site dining options include the Fleuri Restaurant (breakfast, lunch, and dinner) and the Gerard Lounge.

On-site amenities include coin-operated laundry machines, grocery delivery service (requested items are delivered to guest rooms for an extra fee), a 24-hour business centre, concierge services, a fitness centre, a spa, an indoor pool and hot tub, and conference/banquet space.

The Vancouver Art Gallery and the Pacific Centre Mall are both within a 3-minute walk of this hotel. The Queen Elizabeth Theatre (performing arts venue) and the Vancouver Lookout (observation tower with a viewing deck 550 feet above ground) are each about a 15-minute walk away. The Vancouver harbourfront area can be accessed in 10 minutes on foot and features the Vancouver Convention Centre, the cruise ship terminal, and the Seawall trail system.

The Vancouver International Airport (YVR) is 25-30 minutes away by car (walking and driving time estimates: Google Maps).
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The Good
Most guests, among the reviews sourced for this analysis, described overall positive experiences at this property.

Many guests found this hotel centrally located and within walking distance to restaurants, various attractions, shopping areas, grocery stores, and coffee shops.

Many reviewers described their beds as comfortable. Others said their rooms were clean, spacious, and well-appointed. A couple of reviewers described the in-suite kitchens as well-equipped.

A few guests said the concierge staff were friendly, knowledgeable, and quick to provide recommendations.

A couple of reviewers praised the food from room service. A couple of other guests complimented the service they received at the on-site spa.
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The Bad
As mentioned above, most guests described positive experiences at this hotel, among the reviews used for this analysis. However, there were a few common concerns.

Many reviewers complained about paying additional fees for Wi-Fi ($11.50 per 24 hours) and for parking ($39.50 per night). A couple of guests also thought that the room service menu was expensive.

A few guests described the front desk staff as disinterested and one reviewer described the front desk agents as "abrupt and impatient".

Isolated complaints included: noise from the halls permeated the guest rooms, the TV system was slow to respond, the business centre printer was out of order, uncomfortable sofa beds, and in-room climate control took a long time to heat up the room.
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Show Sources
Sources
Expedia.ca gave this hotel an average score of 4.5 out of 5.0, with 91% of 207 guests recommending the property.

TripAdvior.ca ranked this hotel #21 out of 101 properties in Vancouver, from 882 reviews.

Hotels.com gave this property an average score of 4.4 out of 5.0, based on 112 guest reviews.
Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.
Guest Reviews
8.8
Very Good
#
27 / out of 98
hotels in Vancouver

Rated 8.8/10 based on 1821 reviews

Ranked #27 out of 98 hotels in Vancouver

1821
Map Marker La Grande Residence at the Sutton Place Hotel Vancouver
855 Burrand Street, Vancouver, BC