L'Hermitage HotelL'Hermitage HotelL'Hermitage HotelL'Hermitage HotelL'Hermitage HotelL'Hermitage HotelL'Hermitage HotelL'Hermitage HotelL'Hermitage HotelL'Hermitage HotelL'Hermitage HotelL'Hermitage Hotel

Well-liked boutique hotel for upscale rooms, top-notch service, restaurants, outdoor pool

Pros
  • Several reviewers praised the food at the on-site restaurant
  • The staff were frequently complimented for their attentive service
  • Many guests described their rooms as clean and well-appointed
  • Many reviewers found the location convenient for accessing downtown attractions on foot
  • Several guests described the bathrooms as spacious
  • Free Wi-Fi, free local calls, free bicycle rentals
Cons
  • A couple of guests were disturbed in their rooms by construction noise
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Editor's Analysis
Updated Jul 13, 2014
Overview
This hotel is promoted as a luxury boutique hotel and is situated amidst the dining and entertainment district of downtown Vancouver. This hotel is ideal for both business travellers and tourists looking to explore the downtown area on foot.

All 60 rooms include free Wi-Fi, free newspapers, evening turn-down service, free local calls, a single-brew coffeemaker, a flat-screen TV, an iPod dock, a safe, an iron and an ironing board, bathrobes, and individual climate control. Select suites may also include a fireplace, a private balcony, a fully-equipped kitchen, and a walk-in closet.

Valet parking is available on-site for $25 per night and includes unlimited in/out privileges. Pets are permitted for an additional fee of $30 per night.

There are multiple on-site dining options including L'Orangerie Dining Room & Lounge, Q4 'al centro', and in-room dining. A breakfast buffet is served daily from 6:30am - 11:30am at the L'Orangerie Dining Room & Lounge.

Recreational facilities at this property include an outdoor hot tub, an outdoor salt-water lap pool, free bicycle rentals, a steam room, and a fitness centre. Other on-site amenities include a business centre, meeting space, a boardroom, same-day dry cleaning (extra fees apply), and luggage storage.

The following attractions are within a 10-minute walk: The Vancouver Art Gallery, the Pacific Centre Mall, the Queen Elizabeth Theatre, B.C. Place Stadium (home of the CFL's B.C. Lions), and Rogers Arena (home of the NHL's Vancouver Canucks and concert venue). Yaletown (boutique shopping destination) is also about a 10-minute walk from this hotel, while the Vancouver harbourfront (Vancouver Convention Centre, Seawall trail system, and cruise ship terminal) is a 15-minute walk.

The Vancouver International Airport (YVR) is 25-30 minutes away by car (walking and driving time estimates: Google Maps).
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The Good
Positive reviews for this hotel greatly outnumbered negative reviews, among the reviews used for this analysis. 

The most complimented aspect of this hotel was the customer service. The staff were frequently characterized as attentive, friendly, and accommodating. The bell and porter staff were described as attentive and pleasant, while the concierge staff were described as knowledgeable. One guest said that he received "fabulous restaurant recommendations". Another reviewer said that the staff anticipated his needs by preparing a room for an early check-in because of his early flight. Another guest said that she felt like she had "personal staff" while at this hotel.

Many guests described their rooms as clean, well-maintained, and well-appointed with luxurious furnishings. Several reviewers described their beds as comfortable and some guests said their bathrooms were spacious.

Many reviewers found the location convenient for accessing downtown attractions and shopping destinations on foot.

Several guests praised the food and attentive wait staff at the on-site restaurant.

The hotel's outdoor lap pool, well-equipped fitness centre, private balconies, and in-room single brew coffeemakers, were all described as value-added features.
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The Bad
As mentioned above, positive reviews greatly outnumbered negative reviews for this property, among the reviews used for this analysis. In fact, there were very few concerns or complaints found for this hotel.

A couple of guests complained about being disturbed in their rooms by construction noise.

One reviewer thought that the breakfast buffet, at the on-site restaurant, offered a limited selection of hot items, while another guest found the breakfast menu expensive.
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Show Sources
Sources
Expedia.ca gave this hotel an average score of 4.8 out of 5.0, with 98% of 243 guests recommending the property.

TripAdvisor.ca ranked this hotel #1 out of 101 properties in Vancouver, based on 955 reviews.

Hotels.com gave this property an average score of 4.8 out of 5.0, from 191 guest reviews.
Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.
Guest Reviews
9.7
Excellent

Rated 9.7/10 based on 2494 reviews

Ranked #1 out of 1 hotels in Vancouver


7 out of 10 | Verified Guest stayed September 29, 2010

"L'Hermitage Hotel was lovely and the people were very friendly and helpful. We arrived early so our room was not ready, but the staff treated us to complimentary coffee in the 5th floor lounge. All of the decor and amenities were wonderful...we even had a chance to use the outdoor pool and hot tub. My main complaint is that there was a lack of attention to details. There were quite a few things that rattled and hummed in the kitchen...the oven made a lot of noise while it was running and even for a while after it had been shut off. Our alarm clock went off the first morning at the crack of dawn...I had even checked the clock before bed because this does sometimes happen, but it said OFF on the front, so I assumed it was ok. The next morning we got an early morning phone call...wrong number, but still annoying to be woken again. There was an air vent outside the bedroom window that was absolutely filthy - made me want to keep the windows closed. Overall, a lovely hotel and I would stay there again and do recommend it, but if these little details could be fixed, this hotel would really be amazing."

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Map Marker L'Hermitage Hotel
788 Richards Street, Vancouver, BC