OverviewThis hotel is located in the financial district of downtown Vancouver and is connected to the Royal Centre underground shopping mall (retail shopping, drug store, office supply store, professional services and the Burrard SkyTrain station). The harbourfront, Vancouver Convention Centre, and cruise ship terminal are about 3 blocks away (5-minute walk). This property is ideal for both tourists and business travellers who prefer to explore downtown Vancouver on foot.
This property offers 644 guest rooms, including 20 deluxe suites and 108 rooms with balconies. All units an iHome stereo with iPod dock, a flat-screen TV with pay-per-view movies, individual climate control, a coffeemaker, a mini-fridge, a safe, and an iron and ironing board. In-room Wi-Fi is available for an additional fee of $14.95 per 24 hours. Both smoking and non-smoking accommodations are available.
Underground parking is available on site for an additional fee of $28 per night (valet parking is $38 per night). Small dogs are permitted (under 50 lbs) for an additional fee of $40 per night.
There are multiple on-site dining options at this hotel. Mosaic Grille serves breakfast, lunch, and dinner. Mosaic Bar serves lighter fare and cocktails. There is a Starbucks Coffee store in the lobby and in-room dining is also available daily (6:30am - 11:30pm).
Recreational facilities at this property include a 24-hour fitness centre, an outdoor heated pool, and a hot tub. This hotel also has an on-site spa. Other on-site amenities include a business centre, concierge services, currency exchange, safe deposit boxes, dry cleaning (extra fees apply), and meeting, banquet, and conference space.
The dining and entertainment district (on Granville Street) is about a 10-minute walk away, while the Vancouver Lookout (observation tower with a viewing deck 550 feet above ground) is 8 minutes away on foot. B.C. Place Stadium and Rogers Centre are both about a 5-minute drive (or 16-minute walk) from this hotel. Stanley Park (1,000-acre park with biking and hiking trails) is a 3-minute drive or 20-minute walk away.
The Vancouver International Airport (YVR) is 25-30 minutes away by car. (Walking and driving time estimates: Google Maps.)
The GoodPositive reviews greatly outnumbered negative reviews, among the reviews used for this analysis.
Many guests described their rooms as clean, well maintained, and well appointed with modern decor. Several reviewers specifically mentioned that their beds and pillows were comfortable.
The staff were frequently complimented for being friendly, professional, efficient, and accommodating.
Many reviewers found the location convenient for accessing downtown attractions, restaurants, the waterfront area, and the Vancouver Convention Centre on foot.
Several guests praised the food and the attentive wait staff at the on-site restaurant. A few reviewers specifically noted that the made-to-order omelettes and breakfast buffet were good quality.
Reviewers also cited many value-added features including: private guest room balconies, in-room iPhone docks, on-site Starbucks Coffee store, fast and air-conditioned elevators, and the valet parking service.
The Bad
As mentioned above, positive reviews greatly outnumbered negative reviews for this hotel, among the reviews sourced for this analysis. Most complaints appeared to be isolated incidents, however a few guests agreed that the additional fees for Wi-Fi ($14.95 per 24 hours) and parking ($28 per night) were expensive.
While many guests described the staff as efficient, one guest thought that the front desk was understaffed during busy periods.
Other isolated complaints included: no free airport shuttle service, difficulty operating the in-room climate control, small TV, and the parking facility was described as confusing to navigate.
Expedia.ca gave this hotel an average score of 4.5 out of 5.0, with 92% of 353 guests recommending the property.
TripAdvisor.ca ranked this hotel #30 out of 101 properties in Vancouver, based on 767 reviews.
Hotels.com gave this property an average score of 4.5 out of 5.0, from 207 guest reviews.
