OverviewThis hotel is located in the dining and entertainment district of downtown Vancouver and is ideal for business travellers and tourists looking to explore downtown attractions on foot. It also provides extended-stay accommodations.
This hotel features 245 rooms and 28 suites. All units include free Wi-Fi, a coffeemaker, a TV with pay-per-view movies, an iron and ironing board, and a desk with an ergonomic chair. Business class rooms also include a mini-bar, while executive class rooms also include a balcony, bathrobes, and a fridge. Suites at this hotel include the standard amenities as well as a fully equipped kitchen and separate living and bedroom spaces.
Underground parking is available on site for an additional fee of $20.59 per night. Pets are not permitted.
The on-site restaurant, Unwind, serves breakfast, lunch, and dinner, and 24-hour room service is also available.
Recreational facilities at this property include a 24-hour indoor pool, fitness centre, and sauna. There is also an on-site spa, Altum Spa and Wellness, which provides a variety of aesthetic and massage services (extra fees apply). Other on-site amenities include a business centre (extra fees may apply), an ATM, foreign currency exchange, coin-operated laundry machines, dry cleaning (extra fees apply), and meeting rooms.
The Vancouver Art Gallery is an 8-minute walk from this property, while the Queen Elizabeth Theatre is 15 minutes away on foot. The Vancouver Aquatic Centre, located on the False Creek waterfront, is a 12-minute walk from the hotel and guests may access water transportation to Granville Island at this location. B.C. Place Stadium and Rogers Arena are both about 5 minutes away by car (or a 20-minute walk). The Vancouver harbourfront area (including the Vancouver Convention Centre and cruise ship terminal) is 8 minutes away by car.
The Vancouver International Airport (YVR) is a 25- to 30-minute drive from this property. (Walking and driving time estimates: Google Maps.)
The GoodMost reviewers, among the reviews used for this analysis, found the hotel's location convenient for accessing downtown attractions, restaurants, and shopping venues, on foot. A couple of reviewers also mentioned that the cruise ship terminal was within a short drive from the hotel.
Several guests described their rooms as clean and their beds as comfortable. A couple of reviewers also thought that the linens were high quality. A few guests thought that their rooms were well appointed and that they appeared to be recently renovated.
Several reviewers described the staff as friendly, helpful, quick to provide recommendations and directions, and efficient.
A few guests thought that the hotel offered good value for the money they spent and the indoor pool and fitness facility were both mentioned as value-added features.
The Bad
Several guests complained about noise disturbances, among the reviews used for this analysis. Some reviewers were disturbed by traffic and loud bar patrons exiting nearby establishments. A few reviewers were disturbed by rowdy guests within the hotel and one reviewer complained about hearing conversations from neighbouring rooms.
A few reviewers thought that the bathroom fixtures were in need of upgrades and guests described rust-stained porcelain, weak water pressure, and difficulty maintaining a comfortable water temperature. A couple of guests also found the bathrooms to be small.
A couple of reviewers complained that the carpeting appeared to be dirty and worn.
Other isolated complaints included unreliable Wi-Fi and an expensive breakfast menu at the on-site restaurant.
Expedia.ca gave this hotel an average score of 3.8 out of 5.0, with 81% of 48 guests recommending the property.
TripAdvisor.ca ranked this hotel #64 out of 101 properties in Vancouver, based on 270 guest reviews.
Hotels.com gave this property an average score of 3.6 out of 5.0, from 46 guest reviews.
