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Highly praised luxury hotel on downtown Vancouver harbour with ocean views & outdoor pool

Pros
  • Many guests found the location of this hotel convenient for exploring the downtown area on foot
  • The staff were frequently complimented for their caring and professional service
  • Many reviewers described pleasant views of the harbour and mountains from their guest rooms
  • Many guests described their rooms as clean and spacious
  • Several reviewers praised the food at the on-site restaurant
  • A few guests found the on-site pool and fitness centre to be value-added features
Cons
  • A few reviewers thought that the on-site restaurant was expensive
  • A few guests complained about the additional fees for Wi-Fi ($13.95 per 24 hours) and parking ($44 per night)
  • Wi-Fi costs $14.65 or $25.15 per 24 hours
This hotel is an Editor's Pick for...
Editor's Analysis
Updated Feb 13, 2015
Overview
This hotel is located on the Vancouver harbourfront and is less than a 5-minute walk from the Vancouver Convention Centre, the cruise ship terminal, and the Seawall trail system. This property is ideally situated for guests looking to access business offices and downtown attractions on foot.

This hotel has 489 rooms and suites and all units include a flat-screen TV, a safe, a work desk and chair, a window that opens, individual climate control, an iron and ironing board, bathrobes, free newspapers, and free bottled water. Wi-Fi is available for an additional fee of $14.65 or $25.15 per 24-hours. 

On-site self-parking is $44 per night and valet parking is available for $46 per night including in-and-out privileges and tax. Pets (maximum of 2 dogs or cats) are permitted for $25 per night.

On-site dining options include Herons West Coast Kitchen + Bar which serves breakfast, lunch, and dinner. This restaurant also offers breakfast to-go options and Starbucks Coffee beverages beginning at 6:00am. 24-hour room service is also available.

Other on-site amenities include bell staff, concierge service, gift shops (including a salon, news stand, tailor, and shoe repair shop), free bicycle rentals, an outdoor heated pool, laundry service, dry-cleaning (extra fees apply), and safe deposit boxes.

The Vancouver Lookout (observation tower with a viewing deck 550 feet above ground) and Gastown (dining and nightlife) are about a 5-minute walk from this hotel. The Vancouver Art Gallery, Pacific Centre Mall, and other shopping venues on Robson Street, are about 10 minutes away on foot. B.C. Place Stadium (home of the CFL's B.C. Lions) and Rogers Arena (home of the NHL's Vancouver Canucks and concert venue) are both about a 17-minute walk or an 8-minute drive away.

The Vancouver International Airport (YVR) is 30-35 minutes away by car (walking and driving time estimates: Google Maps).
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The Good
Most reviewers, among the reviews used for this analysis, complimented the customer service. Guests described the front desk staff as caring, welcoming, efficient, and accommodating. The concierge staff were described as knowledgeable and the bell staff were described as attentive. One reviewer said that staff went "above and beyond" and another guest described the service as "impeccable".

Many reviewers described their rooms as clean and spacious. Several guests described their beds as comfortable and the linens as high-quality.

Many guests found the waterfront location convenient for accessing restaurants, shopping, the Vancouver Convention Centre, and downtown attractions, such as Gastown and the Queen Elizabeth Theatre (13-minute walk away).

Several guests praised the food at the on-site restaurant.

The on-site pool, fitness centre, and bicycle rentals, were all mentioned by some reviewers as value-added features.
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The Bad
Although positive reviews for this hotel greatly outnumbered negative reviews, among those sourced, there were a couple of common concerns.

A few guests found the menu at the on-site restaurant to be expensive. A couple of guests complained about the additional fees for the parking ($44 per night) and Wi-Fi ($13.95 per 24 hours). A couple of other reviewers thought that the room rates were expensive.

Isolated complaints included: uncomfortable pillows and limited hot water supply in the guest room bathroom.
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Show Sources
Sources
Expedia.ca gave this hotel an average score of 4.4 out of 5.0, with 94% of 166 guests recommending the property.

TripAdvisor.ca ranked this hotel #14 out of 101 properties in Vancouver, from 683 guest reviews.

Hotels.com gave this property an average score of 4.7 out of 5.0, based on 140 reviews.
Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.
Guest Reviews
9.1
Excellent
#
9 / out of 98
hotels in Vancouver

Rated 9.1/10 based on 4887 reviews

Ranked #9 out of 98 hotels in Vancouver

4887
Map Marker Fairmont Waterfront
900 Canada Place Way, Vancouver, BC