OverviewThis hotel overlooks the Vancouver harbourfront and is less than a 3-minute walk to the Vancouver Convention Centre, the Seawall trail system, the and cruise ship terminal. This property would be ideal for travellers looking to explore the downtown area on foot based on the hotel's proximity to a variety of attractions.
This hotel is 100% smoke-free. All 377 rooms include bathrobes, a bathroom which includes a soaker tub, walk-in shower, and flat-screen TV, a bedside touch-screen controller for lighting, temperature, and curtains, a flat-screen TV with pay-per-view movies, a safe, a mini-bar and snack centre (extra fees may apply), an iPod dock, and a Nespresso coffee machine. In-room Wi-Fi is available for an additional fee of $14.95 per 24 hours.
Guests staying in Fairmont Gold level rooms receive private check-in, concierge and butler services, free breakfast, free afternoon tea, and free evening canapes.
Valet parking is available for an additional fee of $43 per night. Pets are permitted for an additional fee of $30 per night.
There are multiple on-site dining options at this hotel, including ORU, Giovane (Italian cuisine), and The Lobby Lounge. 24-hour room service is also available.
On-site amenities include a spa, fitness centre, rooftop pool and hot tub with private cabanas, a business centre, meeting and event space, concierge and bell services, an ATM, currency exchange, shoe shine service and dry cleaning (extra fees apply), and luggage storage.
The Vancouver Lookout (observation tower with a viewing deck 550 feet above ground) and Gastown (boutique shopping and nightlife) can be accessed within a 10-minute walk. The Vancouver Art Gallery and the Pacific Centre Mall are both about 13 minutes away on foot. Many restaurants may be found within walking distance of this hotel.
The Vancouver International Airport (YVR) is 25-35 minutes away by car (walking and driving time estimates: Google Maps).
The GoodMost guests described positive experiences at this hotel, among the reviews considered for this analysis.
Most reviewers complimented the customer service at this hotel and the staff were frequently described as attentive, accommodating, professional, responsive, and enthusiastic. A couple of guests said that the staff anticipated their needs and one reviewer said that the service "exceeded my expectations".
Many guests described their rooms as clean and well-appointed with modern decor. One reviewer described her room as "spa like". Several guests described their beds as comfortable and one reviewer said that the beds felt like they were "made for angels in heaven". Several guests praised the views of the harbour from their rooms.
Many reviewers found the location convenient for accessing harbourfront destinations such as the Harbour Water Airport, the Vancouver Convention Centre, the Seawall, and the cruise ship terminal.
Many guests praised the good food at the on-site restaurants and from room service. A couple of reviewers thought that the menu prices were reasonable.
A couple of reviewers complimented the service they received at the on-site spa. Some thought that the hotel offered good value for the money they spent.
The Bad
As mentioned above, most guests described positive experiences at this hotel, among the reviews sourced for this analysis.
There were very few concerns or complaints found for this property, however, a few guests did have difficulty operating the in-room touch controls for the lighting, temperature, and curtains. One guest described the controls as "finicky", while another reviewer said that the controls were "difficult to master".
Isolated complaints included: the additional fee for valet parking was expensive ($43 per night), room rates were expensive (contrary to how others felt regarding the hotel being a good value for money spent), and the granite flooring in the guest bathroom became slippery when wet.
Expedia.ca gave this hotel an average score of 4.7 out of 5.0, with 97% of 38 guests recommending the property.
TripAdvisor.ca ranked this hotel #3 out of 101 properties in Vancouver, from 541 guest reviews.
Hotels.com gave this property an average score of 4.8 out of 5.0, based on 84 reviews.
