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Highly praised downtown Vancouver luxury hotel with indoor pool, restaurant & great staff

Pros
  • Many loved the prime downtown location, in walking distance to restaurants, shops, the harbour, and much of Vancouver's attractions
  • The staff's exceptional service was an important highlight of the hotel
  • Although dated, the rooms were typically clean and comfortable
  • Guests often enjoyed dining on site
  • Hotel was kid friendly and delivered cookies and milk to them in the evenings
  • The staff made guests with birthdays and anniversaries feel special
Cons
  • Wi-Fi is $13.95+ tax or $15.62 per 24 hours
  • Self or valet parking is $55 per night
  • Paid Wi-Fi was rated poorly in online surveys
  • Guests complained of extra charges and high room rates
  • Occasionally guests were disturbed by loud music and loud partiers in nearby rooms
  • Many complained of dated rooms, but the hotel is currently renovating rooms
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Editor's Analysis
Updated Feb 22, 2016
Overview
This historic hotel offers classic decor and first-class service in the heart of downtown Vancouver, surrounded by shops and restaurants, and in walking distance of the waterfront and popular downtown attractions. 

Both smoking and non-smoking rooms are available. All 556 rooms include Wi-Fi ($13.95 + tax or $15.62 per 24 hours), a flat-screen TV with cable and pay-per-view movies, a coffeemaker, a mini-bar offering snacks for sale, a desk and chair, an iron and ironing board, bathrobes, a hair dryer and climate control. Rooms are furnished with 1 or 2 queen beds or 1 king bed. Room extras include a sofabed, 1 or 2 separate bedrooms, a living room, a dining room, a wet bar, an ornamental fireplace and city or courtyard views. Accessible rooms are available.

Self-parking is available in an above-ground parkade next door for $55 (including tax) per night. Valet parking is also $55 (including tax) per night with in/out privileges. Pets are welcome for $25 per pet, per night.

Notch8 Restaurant & Bar offers breakfast, lunch and dinner on site, as well as afternoon tea and bar beverage service. Weekday Happy Hour runs from 3 - 5:30 pm.

Hotel amenities include an indoor pool, men's and women's saunas, a 24-hour fitness centre, a day spa, a 24-hour business centre, concierge service, gift shops, dry cleaning, safe deposit boxes and meeting rooms.

The Queen Elizabeth Theatre (a performing arts venue) is an 11-minute walk from this hotel, while the Vancouver Art Gallery (featuring the art work of Emily Carr) is 2 minutes on foot. Yaletown (boutique shopping) is about a 15-minute walk (or 5-minute drive). The Vancouver Convention Centre is 9 minutes away on foot. The Vancouver International Airport (YVR) is a 23-minute drive without traffic. (All travel times: Google Maps)

Confirmed with the front desk on February 21, 2016: Wi-Fi, parking and pet fees, smoking rooms available on one floor of the hotel; the hotel is currently renovating guest rooms which are expected to be ready April 2016
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The Good
The hotel had lots of perfect scores from reviewers who appreciated the service supplied by the staff, the cleanliness and comfort of the rooms and the prime downtown location.

Many guests felt the hotel provided great service from professional staff. They were always ready to assist, and they catered well to guests via their concierge and bell staff, with help finding attractions to go to and great places to dine. Guests celebrating birthdays or anniversaries felt honoured by the hotel with the special attention they paid to the occasion. Stays were especially enjoyable and memorable for the guests who felt well cared for by the hotel.

The location was second to none, perfectly located in the heart of downtown, close to multiple dining choices, and world-class shopping. The SkyTrain stop, a block away, provided easy access to the airport and other parts of the city. Recent reviewers said they walked to the harbour, to Gastown, Granville Island, and BC Place.

Guests often described their rooms as well appointed, spacious and comfortable. Some advised that rooms that faced the art gallery offered pleasant lawn and fountain views.

Guests also enjoyed relaxing in the lounge in the evenings, cookies and milk delivered to their children in the evenings, a fun resident dog to love, great shopping in the hotel and great food on site. 
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The Bad
Guests who criticized the hotel usually pointed to the same deficiencies: the dated rooms, the lackluster and expensive Internet and the high cost of a stay.

Although the hotel provides free Internet to those who join President's Club loyalty programme, guests who did not know, or opted out, complained about the extra fees for Wi-Fi.

Some were upset with the high room prices for such a dated room, the high cost for parking and the high cost of drinks in the lounge. Some complained of no free breakfast.

Rooms complaints were: terrible in-room coffee, no mini-fridge and no microwave, can't use mini-bar to chill your own drinks, rooms that face the street are noisy if not high up, rooms are on the small side, peeling wallpaper, chipped tiles, dingy floor, room not properly cleaned, loud neighbours allowed to continue their noise; room was dingy, dirty and smelled, paying full price for a room that had that window covered for renovations outside was ridiculous, and dusty window coverings.

Complaints about other areas of the hotel were: fitness room lacks leg-strengthening equipment, pool had rusted edges and was heavily stained with grime, pool and facilities closed without notice, not enough variety at breakfast, and housekeeping knocking on door at 9 am with 'do not disturb' sign on door.


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Show Sources
Sources
Expedia.ca gave this hotel an average score of 4.2 out of 5, based upon 789 guests reviews.

TripAdvisor.ca ranked this hotel #33 out of 96 properties in Vancouver, from 2,198 reviews.

Hotels.com gave this property an average score of 4.3 out of 5.0, based on 73 guest reviews.
Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.
Guest Reviews
8.2
Very Good

Rated 8.2/10 based on 2613 reviews

Ranked #46 out of 101 hotels in Vancouver

2613
Map Marker Fairmont Hotel Vancouver
900 West Georgia Street, Vancouver, BC