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Centrally located, luxury accommodations with clean rooms and professional staff
- Many guests described their rooms as clean, well-maintained, and luxurious
- The staff were frequently complimented for their professional, friendly, and accommodating service
- Many reviewers found the location convenient for exploring downtown on foot
- Many guests indicated that they were likely to stay at this hotel again in the future
- Several reviewers described their rooms as quiet
- A few guests thought that the check-in process was inefficient
- A few reviewers complained that the wireless Internet fees were expensive ($13.95 per 24 hours)
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Updated Aug 13, 2012
This hotel is located within the dining and entertainment district of downtown Vancouver, within walking distance of many downtown business offices, shopping venues, and attractions. This hotel is ideal for guests wishing to explore Vancouver on foot.more
This hotel offers both rooms and suites. All 556 units include air conditioning, bathrobes, a coffeemaker, a flat-screen TV with pay-per-view movies and video check-out, an iron and ironing board, a refreshment centre (extra fees may apply), a desk and chair, windows that open, and Wi-Fi access ($13.95 per 24 hours). Suites are configured with separate living, dining, and bedroom areas.
On-site underground parking is available for an additional fee of $30 per night for self-parking, while valet parking is $32 per night. Pets are permitted at this property for an additional fee of $30 per stay. Pets also receive a welcome package which includes treats, a pet dish, and a toy.
There are multiple on-site dining options at this hotel. Griffins serves breakfast, lunch, and dinner. This restaurant features an all-day buffet with an open-kitchen concept. The 900 West Lounge serves lunch, afternoon tea, and cocktails.
Recreational facilities at the property include a pool, fitness centre, and saunas. Other on-site amenities include ballrooms and meeting space, bell staff and concierge service, gift shops (including Louis Vuitton and Gucci), dry cleaning services (extra fees apply), and safe deposit boxes.
The Queen Elizabeth Theatre (a performing arts venue) is a 4-minute walk from this hotel, while the Vancouver Art Gallery (featuring the art work of Emily Carr) is about a 3-minute walk from this hotel. Yaletown (boutique shopping) is about a 15-minute walk from this property (or 3-minute drive). The Vancouver Convention Centre is about 8 minutes away on foot.
The Vancouver International Airport (YVR) is about a 25- to 30- minute drive from this hotel (walking and driving time estimates: Google Maps).
Positive reviews for this hotel greatly outnumbered negative reviews, among the reviews used for this analysis, and many guests indicated that they were likely to stay at this hotel again in the future or that they would recommend the property to others.
The rooms were frequently described as clean, well-maintained, and luxurious. Guests described the hotel, in general, as "elegant" and "posh". A few guests said that their rooms were brightly lit, while a few other reviewers found their rooms to be quiet. A couple of guests also mentioned that their rooms provided pleasant views of downtown.
The staff throughout this hotel were frequently described as professional, friendly, accommodating, and knowledgeable about the local area. A couple of reviewers also mentioned that the front desk agents permitted them to check-in early.
Many guests found the location convenient for accessing downtown destinations on foot. Reviewers described walking to shopping venues, restaurants, the Vancouver Art Gallery, and Granville Island (about 25 minutes).
A few reviewers complimented the good food quality at the on-site restaurant.
As mentioned above, positive reviews outnumbered negative reviews, among the reviews sourced for this analysis. However, there were a couple of common concerns.
A few guests described long waits at check-in. A couple of reviewers suggested that, while the front desk agents seemed to be proficient, they may have been understaffed during busy periods.
A few reviewers thought that the fees for Wi-Fi were high ($13.95 per 24 hours).
Other isolated comments included: swimming pool area appeared "dated", poor quality room service food, and "rude" staff at the on-site lounge.
SourcesExpedia.ca gave this hotel an average score of 4.2 out of 5.0, with 84% of 109 guests recommending the property.
TripAdvisor.ca ranked this hotel #23 out of 101 properties in Vancouver, from 582 reviews.
Hotels.com gave this property an average score of 4.3 out of 5.0, based on 73 guest reviews.