7 out of 10 | Verified Guest stayed April 10, 2010
"Overall good hotel for the price paid"
"Good: hotel is conveniently close to all shops. Bad: Toilet water keeps on running; slide door to the barcony is rattling at night when wind is strong outside."
8 out of 10 | Robert stayed July 19, 2006
"We went to Cloud 9 for breakfast on the Monday morning and it was that bad that we did not use any of the restraunt facilities for the rest of our stay. No cups, no tea bags, no plates had to ask for everything except the bill that arrived within minutes of being seated."
6 out of 10 | Kathleen stayed July 15, 2006
"Views were good from the balcony, The restaurant at the top with the rotating view was worth the stay at this average hotel. Very nice breakfast/brunch, expensive but well worth the magnificent view."
8 out of 10 | Verified Guest stayed February 15, 2006
"Don't forget to check out the Cloud 9 Lounge at sunset. It takes about an hour to make a complete rotation and you'll get to see the city, mountains, and water in daylight and darkness...you might feel alittle motion sick for a few minutes, but it passes."
9 out of 10 | Brian stayed January 19, 2006
"Great location, good service. Staff accomodated our request for a hard bed for my Wife's bad back. Great room for the price! We will definitelly stay here again!"
9 out of 10 | Lisa stayed January 06, 2006
"would definately go back. the staff were very friendly."
8 out of 10 | Jason stayed December 20, 2005
"Staff could have been a bit more friendly, but the room was very comfortable and the location was great."
4 out of 10 | Robert stayed July 18, 2005
"This hotel could use some work. The carpets on the 14th floor need to be streched at the very least. In general the whole place could use cosmetic work and freshing up. The front desk staff was helpful, professional and polite. Your convenience charge for the in-room telephone use are too high at a dollar per call. One of the calls made was to the front desk for a package of coffee. The coffee was no charge (thank you) but the call was a dollar. I also found that parking charges were unnecessary. Kind of like holding you up at gun point. Where else can my vehicle be parked? Anyway, I found that on short notice (on which my trip was made)that your services were adequate. Given more lead time to a future travel date, I would choose another venue. Prices in Vancouver are for the most part outrageous in real estate terms, but in when it comes to travel value this hotel is lacking."
4 out of 10 | Rebecca stayed July 07, 2005
"paying for parking at the hotel is frustrating as are $1 charges for every local call made.Front desk reception was never eager to help or even look up from what they were doing.It seemed as though they were doing us a favour by helping us out."
8 out of 10 | Verified Guest stayed April 30, 2005
"I would recommend this hotel for the location and value for money. The front desk staff were also very helpful in storing our luggage and providing detailed tourist information. I did not try the restaurant or use the pool etc, so I have no comments on those facilities. My only negative comment is that the bed covers were very small for double beds. I would stay there again, though."
9 out of 10 | Janice stayed May 30, 2004
"The room's are a little bit old and small, but they are nicer than the pictures and the location is unbeatable!"
Miles stayed December 12, 2003
"The front desk man named "Jock" was highly professional and outgoing. He made my stay go without a hitch. He is an excellent representative of the hotel. Miles Jennings"
7 out of 10 | Harris stayed November 30, 2003
"The parking garage gates frequesntly didn't recognize our parking passes. The pillows caused a sleepless night for both of us. For some odd reason, the minibar was locked. Everyone was nice, and the staff were efficient. Still a good value for where it's located (and how expensive the other hotels around it are)."
9 out of 10 | Susan stayed October 27, 2003
"I did recommend it already -- to my brother. My only complaint -- a very common one -- is that when meetings are held in adjacent rooms the noise that comes through can be very distracting."