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Century Plaza Hotel and Spa

Century Plaza Hotel and Spa is a 4 star hotel in Vancouver, British Columbia, Canada 1015 Burrard Street, Vancouver, BC, Canada
Estimated Price
$149
CAD
Photo 1 - Century Plaza Hotel and Spa, 1015 Burrard Street, Vancouver, BC, Canada Show All Photos
Convenient downtown location, clean rooms, but in need of furniture upgrades
Pros 
  • Free wireless Internet and free newspapers
  • Many guests described their rooms as clean and spacious
  • Many reviewers complimented the staff for their friendly and helpful service
  • Many guests found the location convenient for exploring downtown attractions on foot
  • Several reviewers said that they were likely to stay at this hotel again in the future
Cons 
  • Many guests thought that the furnishings and decor were in need of upgrades
  • A couple of reviewers thought that the in-room kitchen appliances were in need of replacing

Other Hotels in the Area
Sheraton Vancouver - Wall Centre (0.1 km)
Club Intrawest - Vancouver (0.1 km)
The Burrard (0.1 km)
Sutton Place Hotel Vancouver (0.2 km)
Bosman's Hotel Vancouver (0.2 km)
Holiday Inn Hotel & Suites Vancouver Downtown (0.3 km)
La Grande Residence at the Sutton Place Hotel Vancouver (0.3 km)
Landis Hotel & Suites (0.3 km)
Wedgewood Hotel & Spa (0.3 km)
Comfort Inn Downtown Vancouver (0.4 km)
Best Western Plus Chateau Granville (0.4 km)
Cascadia Hotel & Suites (0.4 km)

This Hotel is in...
Downtown Vancouver

This Hotel is Near...
Gastown Vancouver (1.1 km)
Vancouver Casino (1.4 km)

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Editor's Analysis
Updated on Aug 10, 2012
Overview
The Century Plaza Hotel and Spa is ideal for business travellers and tourists looking to explore Vancouver on foot. The property is situated within walking distance of downtown attractions, such as the Vancouver Art Gallery (7 minutes), Queen Elizabeth Theatre (15 minutes) and the Vancouver Lookout (15 minutes).

This hotel is 100% smoke-free and pets are permitted for an additional fee of $35 per night. All 240 units include kitchenettes (microwaves, fridges and coffeemakers) televisions with pay-per-view movies, free wireless Internet, air conditioning, irons and ironing boards, black-out curtains, safes, free newspapers, and windows that open. Select suites include full kitchens, balconies, and separate living areas. Parking is available on site for $17 per night.

The on-site restaurant, Beyond Restaurant and Lounge, serves breakfast, lunch, and dinner. The restaurant is open daily from 7:00am - 10:00pm. In-room dining is available daily from 7:00am - 11:00pm. There is also a comedy club on site.

Recreational facilities include an indoor pool and steam room. This hotel also has a full-service on-site spa, Absolute Spa. Other amenities include a currency exchange, concierge services, dry cleaning (extra fee applies), ATM, luggage storage, and meeting/banquet spaces.

B.C. Place Stadium (home of the CFL's B.C. Lions) and the Rogers Arena (home of the NHL's Vancouver Canucks and concert venue) are both about a 6 minute drive from this hotel. The Vancouver Convention Centre is about 5 minutes away by car.

The Vancouver International Airport (YVR) is about a 27 minute drive from this hotel.

Verified by a Front Desk Agent on August 5, 2012: The on-site restaurant is open daily from 7:00am - 10:00pm.
The Good
Among the reviews used for this analysis, most guests described positive experiences.

Many guests described their rooms as clean and spacious. Many reviewers also described their beds as comfortable. A couple of guests complimented the pleasant views of the ocean or mountains from their rooms.

Guests described the front desk agents as friendly, helpful, and knowledgeable about the area. One reviewer said that the front desk staff were quick to provide directions or recommendations, while another guest said that the staff were "some of the best I came across during my holiday in Canada."

Many reviewers found the location convenient for accessing nearby business offices and downtown attractions on foot. One guest said that from the hotel "you can walk every where" and a couple of reviewers mentioned that there was a grocery store within walking distance where guests could buy food to cook in the in-room kitchens.

A few guests complimented the food quality at the on-site restaurant.

Several reviewers said that they were likely to stay at this hotel again in the future or that they would recommend this property to others.

The Bad
While most reviews for this hotel described positive overall experiences, among the reviews sourced for this analysis, many guests thought that their rooms were in need of upgrades. 

The room decor was frequently described as "older" and one guest described his room as "tired and drab". One reviewer said that the rooms were "not up to the standard of the lobby". Some guests also described televisions that were not in working order and peeling counter tops. A couple of guests thought that the kitchen appliances were old and in need of replacing.

While many guests complimented the customer service at the hotel, a few guests expressed concerns stating the opposite. A couple of reviewers thought that the front desk agents were unprofessional or disinterested, while another guest described the service at the on-site restaurant as slow and inattentive.

Other isolated complaints included: lack of counter space in the bathroom, smell of cigarette smoke in the non-smoking guest rooms, and uncomfortable sofa beds.
Expedia.ca gave this hotel an average score of 4.0 out of 5.0, with 87% of 888 guests recommending the property.

TripAdvisor.ca ranked this hotel #38 out of 101 properties in Vancouver, based on 501 guest reviews.

Hotels.com gave this property an average score of 4.1 out of 5.0, from 577 reviews.

Verified by a Front Desk Agent on August 5, 2012: The on-site restaurant is open daily from 7:00am - 10:00pm.
Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.


Guest Reviews

8.2
Very Good

#40 out of 77
Guest Rating Explained
Rating: 8.2 / 10 Details

No. of guest reviews: 2784
Guest Recommended: Yes
Guest Ranking Explained

Century Plaza Hotel and Spa is #40 out of 77 hotels in Vancouver ranked by the ratings provided by guests.
Guest Recommendations and Comments
Hotel review by guest is Positive
Elizabeth from Abbotsford, BC US rated Century Plaza Hotel and Spa 7 out of 10 on March 22, 2011 Verified Guest Hotel Review

"Next Door to St Pauls Hospital"
"For us it is great because when my husband has an appointment with his Dr. at St Pauls Hospital we just have to cross the road. That is why we usually use the hotel, it saves us a lot of stress with not having to come in with rush hour traffic."


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Hotel review by guest is Positive
Verified Guest from Albertson, NY US rated Century Plaza Hotel and Spa 6 out of 10 on May 02, 2010 Verified Guest Hotel Review

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Hotel review by guest is Positive
Lloyd from Edmonton, AB CA rated Century Plaza Hotel and Spa 9 out of 10 on October 29, 2009 Verified Guest Hotel Review

"overall the stay was great just that the bed was not comfortable very hard and old."

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Hotel review by guest is Positive
Verified Guest from Prahran, AU rated Century Plaza Hotel and Spa 9 out of 10 on April 01, 2006 Verified Guest Hotel Review

"need to have a better way to deal with international calls -- my husband rang often and got music for ages; also I only got phone advice he had called 24 hours later and never a note under the door. Nevertheless, once the foyer etc are fixed and the cafe brightened up (bit dark) it'll be great"

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Hotel review by guest is Positive
Deborah from Victoria, BC CA rated Century Plaza Hotel and Spa 10 out of 10 on March 17, 2006 Verified Guest Hotel Review

"Great location! Great staff! We had a one bedroom suite for less than the cost of a regular room ... and it was within walking distance of Robson St. and Pacific Center mall. As a single mom with 4 teenage boys, I couldn't have asked for more...lots of room, a low price, a kitchen (the boys did the dishes), a pool, and a staff who felt sorry for me and gave me extra coffee!"

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Hotel review by guest is Positive
Randy from Kamloops, BC CA rated Century Plaza Hotel and Spa 9 out of 10 on March 06, 2006 Verified Guest Hotel Review

"Parking is quite cramped but manageable."

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Hotel review by guest is Positive
Alice from Shalowack, BC CA rated Century Plaza Hotel and Spa 7 out of 10 on July 11, 2005 Verified Guest Hotel Review

"We attemted to use the bed chesterfield and it was a disaster. Would have just settled for using couch but no extra blankets available. The bathroom sink didn't plug which was annoying to my aunt as she had wanted a quick sponge before we left for hospital where she was having surgery. Could have had a waste basket in sitting area, used one from kitchen area. Otherwise very comfortable and clean and service good. Our stay was very short as we had to leave for hospital at 6:15 and I just returned to check out. We chose hotel for it's location relative to St. Paul's. We dined in the hotel cafe, service great, food great and prices very reasonable."

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Hotel review by guest is Positive
Ian from Bull Creek, AC AU rated Century Plaza Hotel and Spa 8 out of 10 on May 08, 2005 Verified Guest Hotel Review

"Continue to improve Internet access in all rooms"

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Hotel review by guest is Negative
Yiu kee from Causeway, HK rated Century Plaza Hotel and Spa 5 out of 10 on March 25, 2005 Verified Guest Hotel Review

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Hotel review by guest is Positive
Manfred from Shanghai, CN rated Century Plaza Hotel and Spa 8 out of 10 on August 02, 2004 Verified Guest Hotel Review

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Hotel review by guest is Positive
Christine from Sydney, AU rated Century Plaza Hotel and Spa 8 out of 10 on June 25, 2004 Verified Guest Hotel Review

"The room was very expansive and comfortable and very clean, but the kitchen was not equipped with utensils, you had to ring to obtain these, which I did but waited quite a long time. Coffee and tea was supplied only once and again (as nice touch)a little bottle of fresh milk in the fridge would be greatly appreciated. Thank you Christine"

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Hotel review by guest is Positive
Verified Guest from Steinbach, MB CA rated Century Plaza Hotel and Spa 10 out of 10 on January 26, 2004 Verified Guest Hotel Review

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Hotel review by guest is Positive
Amy from Seattle, WA US rated Century Plaza Hotel and Spa 9 out of 10 on January 01, 2004 Verified Guest Hotel Review

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Hotel review by guest is Negative
Laura from Chicago, IL US rated Century Plaza Hotel and Spa 2 out of 10 on November 14, 2003 Verified Guest Hotel Review

"For the price and a supposedly 4 star hotel it felt like a dump, it smells bad, the rugs were stained, the cover on the bed was coming apart, the bath tub was stained, I could not take a bath without flip flops on, the halls are tight, dark and scary, and the parking and access to parking felt like that of a horror movie, I was scared, grossed out. IT WAS HORRIBLE, don't waist your money, you'll be better off sleeping in the car."

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Hotel Address: 1015 Burrard Street, Vancouver, BC, Canada

Overview & Amenities


Century Plaza Hotel and Spa

Amenities
  • Business Center
  • Room Service
  • High-speed Internet
  • Fitness Room/Gym
  • Restaurant
  • Parking
  • Swimming pool
  • Disabled Access
  • Concierge
  • Massage / Beauty Centre
  • Bar / Lounge
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Babysitting / Child Services
  • Air Conditioned
  • Golf Course
  • Banquet Facilities
  • Conference Room(s)
  • Currency Exchange
  • Multilingual Staff
  • Safe-Deposit Box
  • Sauna
  • Security Guard
  • ATM / Cash Machine
  • Refrigerator
  • Cable / Satellite TV
  • Secretarial Service
  • In Room Movies
  • Bath / Hot Tub
  • Wake-up Service
  • Meeting Rooms
  • Kitchenette
  • Coffee / Tea Maker
  • Microwave
  • Hair Dryer
  • TV
  • Laundry service
  • Golf Course (nearby)
  • Photocopier
  • Desk
  • Office Supplies
  • Facsimile
  • Ballroom
  • Full-service catering
  • Ceremonies
  • Disabled Parking
  • Salon
  • Massage
  • Spa & Wellness Centre
  • Steam Bath
  • Beauty Salon
  • Body Treatments
  • Facial Treatments
  • Internet Connection (wireless)
  • Towels
  • Shower
  • En suite
  • Private Bathroom
  • Bathtub/Shower Combination
  • Pool Indoor
  • Cots
  • Live Music
  • Coffee Shop/Cafeteria
  • Luggage Storage
  • Designated Smoking Area
  • Family Room
  • Express Check-In/Check-Out
  • Self Laundry
  • Bedding/Pillow Choices

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Nearby Cities
North Vancouver (5.8 km)
Burnaby (10.1 km)
Richmond (10.7 km)
West Vancouver (11.6 km)
New Westminster (16.5 km)

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