OverviewThe Century Plaza Hotel and Spa is ideal for business travellers and tourists looking to explore Vancouver on foot. The property is situated within walking distance of downtown attractions, such as the Vancouver Art Gallery (7 minutes), Queen Elizabeth Theatre (15 minutes) and the Vancouver Lookout (15 minutes).
This hotel is 100% smoke-free and pets are permitted for an additional fee of $35 per night. All 240 units include kitchenettes (microwaves, fridges and coffeemakers) televisions with pay-per-view movies, free wireless Internet, air conditioning, irons and ironing boards, black-out curtains, safes, free newspapers, and windows that open. Select suites include full kitchens, balconies, and separate living areas. Parking is available on site for $17 per night.
The on-site restaurant, Beyond Restaurant and Lounge, serves breakfast, lunch, and dinner. The restaurant is open daily from 7:00am - 10:00pm. In-room dining is available daily from 7:00am - 11:00pm. There is also a comedy club on site.
Recreational facilities include an indoor pool and steam room. This hotel also has a full-service on-site spa, Absolute Spa. Other amenities include a currency exchange, concierge services, dry cleaning (extra fee applies), ATM, luggage storage, and meeting/banquet spaces.
B.C. Place Stadium (home of the CFL's B.C. Lions) and the Rogers Arena (home of the NHL's Vancouver Canucks and concert venue) are both about a 6 minute drive from this hotel. The Vancouver Convention Centre is about 5 minutes away by car.
The Vancouver International Airport (YVR) is about a 27 minute drive from this hotel.
Verified by a Front Desk Agent on August 5, 2012: The on-site restaurant is open daily from 7:00am - 10:00pm.
The GoodAmong the reviews used for this analysis, most guests described positive experiences.
Many guests described their rooms as clean and spacious. Many reviewers also described their beds as comfortable. A couple of guests complimented the pleasant views of the ocean or mountains from their rooms.
Guests described the front desk agents as friendly, helpful, and knowledgeable about the area. One reviewer said that the front desk staff were quick to provide directions or recommendations, while another guest said that the staff were "some of the best I came across during my holiday in Canada."
Many reviewers found the location convenient for accessing nearby business offices and downtown attractions on foot. One guest said that from the hotel "you can walk every where" and a couple of reviewers mentioned that there was a grocery store within walking distance where guests could buy food to cook in the in-room kitchens.
A few guests complimented the food quality at the on-site restaurant.
Several reviewers said that they were likely to stay at this hotel again in the future or that they would recommend this property to others.
The Bad
While most reviews for this hotel described positive overall experiences, among the reviews sourced for this analysis, many guests thought that their rooms were in need of upgrades.
The room decor was frequently described as "older" and one guest described his room as "tired and drab". One reviewer said that the rooms were "not up to the standard of the lobby". Some guests also described televisions that were not in working order and peeling counter tops. A couple of guests thought that the kitchen appliances were old and in need of replacing.
While many guests complimented the customer service at the hotel, a few guests expressed concerns stating the opposite. A couple of reviewers thought that the front desk agents were unprofessional or disinterested, while another guest described the service at the on-site restaurant as slow and inattentive.
Other isolated complaints included: lack of counter space in the bathroom, smell of cigarette smoke in the non-smoking guest rooms, and uncomfortable sofa beds.
Expedia.ca gave this hotel an average score of 4.0 out of 5.0, with 87% of 888 guests recommending the property.
TripAdvisor.ca ranked this hotel #38 out of 101 properties in Vancouver, based on 501 guest reviews.
Hotels.com gave this property an average score of 4.1 out of 5.0, from 577 reviews.
Verified by a Front Desk Agent on August 5, 2012: The on-site restaurant is open daily from 7:00am - 10:00pm.
