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Vancouver hotel 10 min to downtown near transit with extra Wi-Fi fee and mixed reviews

Pros
  • Free underground parking
  • Several guests found the location convenient for accessing downtown Vancouver and the Metropolis at Metrotown shopping centre by car
  • Several reviewers described their beds as comfortable
  • Several guests thought that the room rates were reasonable
Cons
  • A few reviewers complained about the additional fees for Wi-Fi ($8 per 24 hours)
  • Several reviewers described cleanliness inconsistencies
  • Several guests described the staff as unfriendly
  • Some guests said the hotel smelled like mildew
Freebies
Free Parking
Editor's Analysis
Updated Dec 25, 2014
Overview
This hotel is located in the Renfrew-Collingwood neighbourhood of Vancouver, about a 10-minute drive from the downtown area. The Metropolis at Metrotown shopping centre (largest shopping mall in British Columbia) is a 6-minute drive east of this property. This hotel is ideal for travellers who prefer to explore this area of Vancouver and commute to downtown by car or via public transit.

This property offers 60 rooms and all units include individual climate control, an iron and an ironing board, and a coffeemaker. Select rooms also include a mini-fridge and a microwave. In-room Wi-Fi is available for an additional fee of $8 per 24 hours. Both smoking and non-smoking accommodations are available and pets are permitted for an additional fee of $25 per night. Free underground parking is available on site.

On-site amenities include a therapeutic pool, a sauna, coin-operated laundry machines, a fax machine, a photocopier, and conference facilities.

Burnaby Central Park (hiking trails, tennis courts, sports stadium, and a pitch-and-putt) is a 5-minute drive from this hotel. Joyce SkyTrain Station (public transit providing access to downtown Vancouver) is a 2-minute drive or a 10-minute walk from this hotel. 

Downtown attractions, such as the Vancouver Lookout (observation tower with a viewing deck 550 feet above ground), Queen Elizabeth Theatre (performing arts venue), and Vancouver Art Gallery, are about a 13-minute drive from this hotel. B.C. Place Stadium (home of the CFL's B.C. Lions) and Rogers Arena (home of the NHL's Vancouver Canucks) are both about 12 minutes away by car.

The Vancouver International Airport (YVR) is 25 minutes away by car. (Driving time estimates: Google Maps)
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The Good
Among the reviews used for this analysis, negative reviews slightly outnumbered positive reviews, however there were some common compliments.

Several guests found the location of this hotel convenient for accessing downtown Vancouver attractions, the Metropolis at Metrotown shopping centre and the Vancouver International Airport (YVR) by car. A few guests also noted that access to public transit stations were also within a short drive of this hotel.

Several guests described their beds as comfortable.

Several reviewers thought that the room rates were reasonable and one guest described the rates as "cheap". A couple of guests cited the in-room mini-fridge, in-room microwave, hot tub, and free parking as value-added features.
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The Bad
As mentioned above, negative reviews for this hotel slightly outnumbered positive reviews, among the reviews sourced for this analysis.

Several reviewers discovered cleanliness inconsistencies. Guests described dirty carpeting, dusty fixtures and furnishings, and holes in the walls. Several reviewers also described unpleasant odours in the halls and guest rooms. A couple of guests described the smell as "mildewy".

Several guests described the staff as unhelpful, unfriendly, and rude.

A few guests complained about the additional fees for Wi-Fi ($8 per 24 hours). One reviewer also thought that the in-room Wi-Fi was difficult to set up and access.

Other isolated complaints included: slow elevator, no on-site restaurant, and noise disturbances from neighbouring guest rooms.
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Show Sources
Sources
Expedia.ca gave this hotel an average score of 3.1 out of 5.0, with 61% of 82 guests recommending the property.

TripAdvisor.ca ranked this hotel #78 out of 101 properties in Vancouver, from 70 guest reviews.

Hotels.com gave this property an average score of 3.0 out of 5.0, based on 58 reviews.



Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.
Guest Reviews
5.0
Mediocre
#
93 / out of 98
hotels in Vancouver

Rated 5.0/10 based on 1344 reviews

Ranked #93 out of 98 hotels in Vancouver

1344
Map Marker Cassandra Hotel
3075 Kingsway, Vancouver, BC