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Premier Mountain Lodge & Suites

5.0 | Mediocre
MAP

Clean but dated Valemount budget hotel with indoor pool, free parking and free Wi-Fi

Pros
  • Free Wi-Fi, free parking
  • Many reported clean and spacious rooms
  • Several reviewers were pleased with the hotel's value and reasonable rates
  • Numerous guests were pleased with the level of customer service they received
  • The hotel's restaurant was described as excellent and well priced by many lodgers
Cons
  • Several guests described their rooms' decor as worn and in need of replacement
  • A couple of guests complained about being overcharged
  • Some reviewers complained of poor TV reception in their rooms and no cable channels as advertised
Freebies
Free Wi-Fi
Free Parking
Editor's Analysis
Updated May 8, 2015
Overview
Located just off Highway 5 and about an hour and 30-minute drive from Jasper, the Premier Mountain Lodge & Suites is geared towards road travellers passing through Valemount who want an economical hotel with an on-site restaurant, an indoor pool and easy highway access.

This hotel has 64 air-conditioned guest rooms, each offering free Wi-Fi, TV with antenna reception, a coffeemaker, a microwave, a desk, a sitting area and a hair dryer. Standard rooms offer two queen beds, while various rooms and suites offer additional amenities such as a mini-fridge, a jacuzzi tub or kitchenette (counter with sink, coffeemaker, hot plate, large fridge, microwave, toaster oven, cookware, dinnerware). Some suites come with multiple beds, accommodating 6, 8, and even 10 people. The hotel offers 4 smoking rooms, all the rest are non-smoking.

Hotel amenities include an indoor pool, hot tub, a sauna, barbecue facilities and free parking. On-site dining is available at Sarak Restaurant, which serves breakfast, lunch and dinner daily. It also features a karaoke lounge and bar. Pets are permitted for an additional $15 per pet per night, and the hotel offers wheelchair accessible rooms.

Jackman Flats Provincial Park can be found roughly 15 minutes away by car, while Valemount Pines Golf and Country Club is a 4-minute drive away. Valemount Arena is about a 9-minute walk from the property. The Valemount Visitor Centre is about 5 minutes away on foot. (All travel time estimates: Google Maps)

Verified with a front desk agent: Pets permitted for $15/pet per day, 4 smoking rooms. (Call date: May 1, 2015)
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The Good
Many recent reviews from 2014 and 2015 consulted for this analysis were positive and mentioned the staff, the restaurant and the value. These recent comments were noticeably more positive compared to older reviews. It is possible the hotel may have made some improvements in recent years to reflect this shift.

Many guests were pleased with the level of customer service they received and characterized the staff as welcoming and courteous as well as helpful with restaurant recommendations. 

The hotel's restaurant was the source of numerous compliments by reviewers. They described the food as absolutely amazing, excellent and well priced, and found the service to be cheerful.

Several lodgers were pleased with the hotel's value, and described the rates as reasonable. More than one guest deemed the hotel a good budget choice, well worth the money.

Most reviewers felt their rooms were very clean and spacious. However, there were several complaints about rooms (see below).

The hotel's location was also praised by some reviewers, who described it as just off the highway and easy to get to. One reviewer said it as a great pit stop for Highway 5 travellers.
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The Bad
While the majority of recent reviews consulted for this analysis were positive, there were a few common complaints about the room decor and TV reception.

Several guests complained about their rooms' decor and furnishings at this hotel, reporting older rooms that smelled and needed repairs. It should be noted however, that most reviewers found their rooms to be clean and spacious. It appears that some of the rooms have been renovated and there are a few more to go.

Some lodgers were disappointed with the hotel's TV reception. They reported only being able to get a few channels and described the reception as a bit fuzzy. The manager explained that they only have an antenna and no Rogers or Shaw Cable in the city and that during snow storms the reception is gone.

A couple of recent guests claimed they were overcharged for their rooms. One guest said he was charged $20 in addition to what he paid to Booking.com. Another recent guest claimed he had booked a room with a mini-fridge and was not provided one, nor did the room have cable/satellite TV as advertised, nor was the pool and hot tub open as expected. And in addition he was overcharged for the room.
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Show Sources
Sources
TripAdvisor.com guest reviews ranked the hotel #5 out of 7 Valemount hotels from 113 reviews with an average rating of 2.5 out of 5.

Booking.com guest reviews rated the hotel 6.3 out of 10 from 264 reviews.

Expedia.ca guest reviews rated the hotel 2.6 out of 5 with a 66% recommendation rate from 263 reviews.


Editor's Analysis by Erin H.
Analyzed by Erin H.
Erin loves to travel, and considers it her personal mission to help fellow travellers get the inside scoop, both good and bad, on Canadian Hotels.
Guest Reviews
5.0
Mediocre
#
6 / out of 6
hotels in Valemount

Rated 5.0/10 based on 908 reviews

Ranked #6 out of 6 hotels in Valemount

908
Map Marker Premier Mountain Lodge & Suites
1495-6th Ave. on Karas Drive, Valemount, BC