Overview
Sheraton Vancouver Guilford Hotel is a 5-minute drive from the Trans-Canada Highway and one block from Guildford Town Centre, one of the largest shopping centre's in British Columbia. It has several on-site amenities like a restaurant, business centre, conference facilities and upgraded room features that may make it appealing to business travellers. The on-site spa may also make it an attractive choice for travellers looking to be pampered.

This 100% non-smoking hotel offers 279 rooms over 21 floors. Standard rooms include a TV, a desk, a hair dryer, a coffeemaker, an iron and ironing board, air conditioning and either two queen beds or a king bed and sofabed. Some rooms feature a mini-fridge and microwave. Wi-Fi costs $9.94 per day. Upgraded rooms include robes as well as complimentary local calls, continental breakfast and evening hor d'oeuvers served in the Club Lounge, bottled water and Wi-Fi. One-bedroom suites include upgraded features and a king bed, a wet bar, a jetted tub and a separate living room area with sofabed. Room service and free daily newspapers are available in all rooms. Dogs are permitted at no additional charge.

Amenities at this hotel include a year-round heated outdoor pool, a hot tub, a fitness centre, meeting and conference facilities, an on-site spa and a business centre. Fresh Restaurant and Lounge is on site, open for breakfast, lunch and dinner. The hotel offers a free shuttle to the King George SkyTrain Station during the hours of 6:30 am and 9:30 am and 3:00 pm and 6:30 pm. Self parking is $9 and valet $17 per day.

Many shops and restaurants are within a 5-minute walk of the hotel. Central City Shopping Centre, Surrey Memorial Hospital and the nearest SkyTrain station are each a 10-minute drive away. Cloverdale Fairgrounds and Fraser Downs Racetrack and Casino are both about a 20-minute drive away. Vancouver International Airport (YVR) and BC Ferries Tsawwassen Terminal can each be reached in about 50 minutes by car. (All distances and travel time estimates: Google Maps)

Verified by hotel staff on December 13, 2012: self parking $9 and valet parking $17 per day, dogs allowed (no charge), local calls $.95 each, suites include king bed and sofabed, free shuttle to King George Skytrain Station 6:30 am - 9:30 am and 3 pm - 6:30 pm.

The Good
Many reviews used for this analysis were positive and focused on the rooms, the location and the amenities.

Many guests felt the rooms were clean and well-appointed with nice decor, comfortable beds, good quality pillows and effective climate control. Guests also thought some rooms were spacious.

The location was appreciated by many guests who stated that shops, restaurants, public transit and the highway were all nearby. Guests also liked that Guildford Town Centre was within walking distance (10-minute walk).

Many guests complimented the hotel's amenities. The meeting and conference facilities, pool and fitness centre were all said to be top rate, adding value to guests' stay. Guests also enjoyed the on-site restaurant, commending the quality of the food and the service from staff.

The Bad
Although this hotel received many positive reviews, some negative feedback focused on additional charges for extra services, customer service and noise.

The hotel offers upgraded "Club Level" rooms which include complimentary Wi-Fi, bottled water, local calls, continental breakfast and evening appetizers in the Club Lounge. However, those staying in standard rooms do not receive the complimentary services and must pay a daily fee for things like Wi-Fi (per device fee to subscribe). All guests must pay for on-site parking. Some guests were annoyed with these additional fees, claiming that other hotels in the area include Wi-Fi, parking and local calls in the room price.

Staff received mixed feedback, some saying they were friendly while others felt they were unhelpful, indifferent and occasionally rude.

Some guests complained about being disturbed by noise from doors slamming and people talking in adjacent rooms.