This hotel is located within a 1-minute drive of Highway 99 in Surrey B.C. Offering an atrium with tropical foliage and an indoor pool and hot tub, this property is well suited for guests who are looking for a resort-like experience with easy highway access.
This property is 100% smoke free and all rooms include free Wi-Fi, a 42" flat screen TV, an iPod dock, a coffeemaker, a desk, an iron and ironing board, a hair dryer and individual climate control. Rooms are furnished with one king bed or two queen beds. Some rooms come with a microwave and fridge.
Atrium rooms also include a private balcony that overlooks the interior atrium (pool and hot tub area). Some rooms have mountain views.
Some suites also include a separate sitting area, a mini-fridge, a microwave and a walk-in shower. Other suites also include a jetted tub and a sofabed. Both of these suite types are furnished with one king bed.
Five acres of free parking is available on site and pets are permitted in select rooms for an additional fee of $20 per pet, per night.
The on-site Manyana's Restaurant serves breakfast, lunch, dinner and Sunday brunch (open from 6:30 am to 9 pm).
The on-site Eclipse Esthetics and Deja Vu Hair Salon offer a variety of spa treatments and hair services. On-site recreational facilities include an indoor pool, a hot tub fed by waterfall, a sauna and a fitness centre with personal trainers and group classes. Other on-site amenities include a 24-hour business centre, conference/banquet space, safe deposit boxes, dry cleaning service and a 24-hour front desk. Free Wi-Fi is available throughout the hotel.
The Peace Portal Golf Club is 5 minutes away by car, while the Peace Arch U.S./Canada border crossing is about a 3-minute drive away. The Semiahmoo Shopping Centre is 7 minutes away by car, while the South Surrey Athletic Park is about a 7-minute drive away. The Metropolis at Metrotown (largest shopping centre in B.C.) is 30 minutes away by car, while the Vancouver International Airport (YVR) is about a 35-minute drive away. (All driving time estimates: Google Maps)
Verified by a front desk agent on April 17, 2013: Pet policy.
While many guests gave overall negative reviews of this property among the reviews used for this analysis, several reviewers found the location convenient for exploring the White Rock area by car. Guests mentioned having easy access to shopping, the waterfront area and the U.S./Canada border crossing.
Several guests praised the food at the on-site restaurant, however a few other reviewers complained about their meals at the restaurant (see below for more details).
There were also mixed reviews about the staff, customer service and pool area. While some guests praised these aspects of the property, other guests complained (see below for more details).
There were many concerns and complaints found for this property, among the reviews sourced for this analysis.
The most common concern expressed by guests was that the property appeared rundown and in need of renovations. One reviewer found her room to be extremely dated, while another reviewer thought that the hotel in general was long overdue for renovations.
Many reviewers described noise disturbances, including noise from the halls, event space and atrium late at night, and traffic noise.
Several guests also mentioned that their rooms did not appear clean and these reviewers noted sticky surfaces and garbage left behind by previous occupants that was not removed by housekeeping staff. A few guests found their beds to be uncomfortable, while a couple of reviewers found their rooms uncomfortably cold and their in-room climate control units ineffective.
Several guests thought that the room rates were expensive and that the hotel did not offer good value for the money they spent.
Several reviewers complained that the staff were disinterested, unapologetic and unresponsive to their concerns and requests.
A few guests complained that their were no towels provided in the pool area, while a couple of reviewers complained about poor food at the on-site restaurant.
gave this hotel an average score of 3.2 out of 5, with 73% of 151 guests recommending the property.
TripAdvisor.com ranked this hotel #13 out of 21 hotels in Surrey, with an average score of 3 out of 5, from 115 reviews.
The author called the hotel on April 17, 2013 to verify some information.