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Pacific Inn Resort White Rock

Pacific Inn Resort White Rock is a 4 star hotel in Surrey, British Columbia, Canada 1160 King George Highway, Surrey, BC, Canada
Estimated Price
$101
CAD
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Within a 1-minute drive of Hwy 99, on-site pool, hot tub and restaurant 

Pros 
  • Free Wi-Fi and free parking
  • Several guests found the location convenient for exploring the White Rock area by car
Cons 
  • Many guests described this property as rundown and in need of upgrades
  • Many reviewers complained about noise disturbances from inside and outside the hotel
  • Several guests thought that the room rates were expensive
  • Several reviewers said that their rooms did not appear clean
  • A couple of guests found the in-room climate control units to be ineffective

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Editor's Analysis
Updated on Apr 19, 2013
Overview
This hotel is located within a 1-minute drive of Highway 99 in Surrey B.C. Offering an atrium with tropical foliage and an indoor pool and hot tub, this property is well suited for guests who are looking for a resort-like experience with easy highway access.

This property is 100% smoke free and all rooms include free Wi-Fi, a 42" flat screen TV, an iPod dock, a coffeemaker, a desk, an iron and ironing board, a hair dryer and individual climate control. Rooms are furnished with one king bed or two queen beds. Some rooms come with a microwave and fridge.

Atrium rooms also include a private balcony that overlooks the interior atrium (pool and hot tub area). Some rooms have mountain views.

Some suites also include a separate sitting area, a mini-fridge, a microwave and a walk-in shower. Other suites also include a jetted tub and a sofabed. Both of these suite types are furnished with one king bed.

Five acres of free parking is available on site and pets are permitted in select rooms for an additional fee of $20 per pet, per night.

The on-site Manyana's Restaurant serves breakfast, lunch, dinner and Sunday brunch (open from 6:30 am to 9 pm).

The on-site Eclipse Esthetics and Deja Vu Hair Salon offer a variety of spa treatments and hair services. On-site recreational facilities include an indoor pool, a hot tub fed by waterfall, a sauna and a fitness centre with personal trainers and group classes. Other on-site amenities include a 24-hour business centre, conference/banquet space, safe deposit boxes, dry cleaning service and a 24-hour front desk. Free Wi-Fi is available throughout the hotel.

The Peace Portal Golf Club is 5 minutes away by car, while the Peace Arch U.S./Canada border crossing is about a 3-minute drive away. The Semiahmoo Shopping Centre is 7 minutes away by car, while the South Surrey Athletic Park is about a 7-minute drive away. The Metropolis at Metrotown (largest shopping centre in B.C.) is 30 minutes away by car, while the Vancouver International Airport (YVR) is about a 35-minute drive away. (All driving time estimates: Google Maps)

Verified by a front desk agent on April 17, 2013: Pet policy.
The Good
While many guests gave overall negative reviews of this property among the reviews used for this analysis, several reviewers found the location convenient for exploring the White Rock area by car. Guests mentioned having easy access to shopping, the waterfront area and the U.S./Canada border crossing.

Several guests praised the food at the on-site restaurant, however a few other reviewers complained about their meals at the restaurant (see below for more details).

There were also mixed reviews about the staff, customer service and pool area. While some guests praised these aspects of the property, other guests complained (see below for more details).

The Bad
There were many concerns and complaints found for this property, among the reviews sourced for this analysis.

The most common concern expressed by guests was that the property appeared rundown and in need of renovations. One reviewer found her room to be extremely dated, while another reviewer thought that the hotel in general was long overdue for renovations. 

Many reviewers described noise disturbances, including noise from the halls, event space and atrium late at night, and traffic noise.

Several guests also mentioned that their rooms did not appear clean and these reviewers noted sticky surfaces and garbage left behind by previous occupants that was not removed by housekeeping staff. A few guests found their beds to be uncomfortable, while a couple of reviewers found their rooms uncomfortably cold and their in-room climate control units ineffective.

Several guests thought that the room rates were expensive and that the hotel did not offer good value for the money they spent.

Several reviewers complained that the staff were disinterested, unapologetic and unresponsive to their concerns and requests. 

A few guests complained that their were no towels provided in the pool area, while a couple of reviewers complained about poor food at the on-site restaurant.
Expedia.ca gave this hotel an average score of 3.2 out of 5, with 73% of 151 guests recommending the property.

TripAdvisor.com ranked this hotel #13 out of 21 hotels in Surrey, with an average score of 3 out of 5, from 115 reviews.

The author called the hotel on April 17, 2013 to verify some information.
Editor's Analysis by Tammy B.
Analyzed by Tammy B.
Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.


Guest Reviews
6.3
Fair

#16 out of 17
Guest Rating Explained
Rating: 6.3 / 10 Details

No. of guest reviews: 187
Guest Recommended: Yes
Guest Ranking Explained

Pacific Inn Resort White Rock is #16 out of 17 hotels in Surrey ranked by the ratings provided by guests.
Guest Recommendations and Comments
Hotel review by guest is Positive
Verified Guest rated Pacific Inn Resort White Rock 10 out of 10 on December 19, 2010 Verified Guest Hotel Review
Hotel review by guest is Positive
Fredelina from Portland, OR US rated Pacific Inn Resort White Rock 7 out of 10 on July 26, 2010 Verified Guest Hotel Review

"it was okay, but can be improve"
"service at the restaurant was very slow. food was not great. sink water was not draining fast."
Hotel review by guest is Unknown
Gigi from Hawthorne, NJ US rated Pacific Inn Resort White Rock 6 out of 10 on July 26, 2010 Verified Guest Hotel Review

"First day I had to have shower curtain replaced because it smells of mildew; it smelled really bad. It's the first thing we smelled when we walked into the room. The coffee pot was not washed from last guest. Bedrooms were not cleaned daily even though I put "Clean the Room" sign at the door. I came back to see the sign turned to "Do Not Disturb." So since coffee packets were not replenished because the room was not cleaned, I had to go downstairs very early to get it myself because the front desk personnel for whatever reason can't bring it upstairs. I had to ask for towels,& iron. Carpets in hallway need to be shampooed. No mouthwash provided. The switch to the shower area is very inconvenienty located. The same goes with the door to the bathroom; someone using the sink has to move out of the way when someone opens the door. The hotel keys kept getting deactivated. My husband had to get his key re-activated 3x & I had mine once. I was in my heels for a party & I had to walk all the way in the hallways & back twice to get the key re-activated. The overall ambiance is nice because of the bright light coming from the glass roof in the pool area. Ms. Ingrid Timms-Springett was great. She was very accomodating & friendly. I would recommend this hotel to someone else only if the afore- mentioned "bad things" about the hotel are corrected. Lastly, it will not hurt if the front desk personnel are more hospitable & courteous. How about saying "Good Morning" or "Good Evening" to guests esp as they walk in through the front door & if they are not very busy with other guests."
Hotel review by guest is Positive
Verified Guest from Vernon, BC CA rated Pacific Inn Resort White Rock 6 out of 10 on July 24, 2010 Verified Guest Hotel Review
Show older reviews
Hotel review by guest is Negative
Sherry from Mission, BC CA rated Pacific Inn Resort White Rock 4 out of 10 on December 17, 2005 Verified Guest Hotel Review

"We were dissapointed for starters because they Did Not receive our reservations, so I don't think I would use your on-line service to reserve in the future. For the price we paid they could have had alittle more then just Basic cable, ( we could get that at home). Also there was not even a fridge in the room. At other hotles where we have stayed or that price we at least had a fridge. There was only one large towel , one hand towel, one face cloth in the room. We didn't even have a do not disturb sign. The good thing was the pool and hot tub. They were great. Thanks Sherry Worsley"
Hotel review by guest is Positive
Dawn from Vernon, BC CA rated Pacific Inn Resort White Rock 7 out of 10 on August 14, 2005 Verified Guest Hotel Review

"On arrival, my confirmed online registration was missing, but luckily a room was available. Gym facilities are not complimentary, unexpected $5.drop in fee expected! Hair dryer missing, but housekeeping quick and friendly to replace it. Sheets slipped off bed easily. Air conditioner very loud. Housekeeping very slow to pick up dirty room service trays in hallways. Hallways needed cleaning, including windows, and carpet. Towels were rarely available at the pool. Interesting decor and unique rockery around pool and sauna were a hit with the kids."
Hotel review by guest is Unknown
Hugh from Portludlow, WA US rated Pacific Inn Resort White Rock 7 out of 10 on July 10, 2005 Verified Guest Hotel Review
Hotel review by guest is Positive
Vasken from Portland, OR US rated Pacific Inn Resort White Rock 8 out of 10 on July 11, 2004 Verified Guest Hotel Review
Hotel review by guest is Positive
William from Calgary, AB CA rated Pacific Inn Resort White Rock 8 out of 10 on July 09, 2004 Verified Guest Hotel Review


Amenities

  • Business Center
  • Room Service
  • High-speed Internet
  • Fitness Room/Gym
  • Restaurant
  • Parking
  • Swimming pool
  • Pet Friendly
  • Airport shuttle
  • Disabled Access
  • Concierge
  • Bar / Lounge
  • Elevator / Lift
  • 24 Hour Reception
  • Dry Cleaning
  • Non-Smoking Rooms
  • Banquet Facilities
  • Conference Room(s)
  • Currency Exchange
  • Safe-Deposit Box
  • Sauna
  • Meeting Rooms
  • Coffee / Tea Maker
  • Hair Dryer
  • Laundry service
  • Spa bath / Jacuzzi
  • Golf Course (nearby)
  • Beach (Nearby)
  • Nature Trail
  • Nightclubs
  • Photocopier
  • Disabled Accessible Rooms
  • Salon
  • Jacuzzi
  • Spa & Wellness Centre
  • Beauty Salon
  • Internet Connection (wireless)
  • Pool Indoor
  • Games Available
  • Luggage Storage
  • Vending Machines
  • Family Room
  • Self Laundry
  • Free Parking

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