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Holiday Inn Express Hotel & Suites Surrey

8.6 | Very Good
MAP CALL

Highly praised east Surrey hotel with indoor pool, jacuzzi suites and free hot breakfast

Pros
  • Free amenities: Wi-Fi, wired Internet, hot breakfast, parking
  • Guests enjoyed well-kept, comfortable and clean rooms
  • Guests really enjoyed the friendly staff of this hotel who gave great service
  • The free breakfast was enjoyed by guest reviewers
  • Location appreciated by guests for being close to major highways and in a quiet area for evening strolls, with nearby restaurants
  • Many guests felt the hotel offered good value and a pleasant stay
Cons
  • A couple of guests found the beds too soft
Freebies
Free Wi-Fi
Free Breakfast
Free Parking
Free Internet
Editor's Analysis
Updated May 28, 2015
Overview
Holiday Inn Express Hotel and Suites is located just off the Trans-Canada Highway, a 6-minute drive (or 20-minute walk) from Guildford Town Centre mall, one of British Columbia's largest shopping centres. The hotel's amenities like an indoor pool, free hot buffet breakfast and fitness centre may interest those wanting a hotel close to shopping, and highways with a good selection of amenities.

This smoke-free and pet-free hotel offers 85 rooms and suites over four floors. All rooms include air conditioning, free Wi-Fi, free wired Internet, free local calls, cable TV with pay-per-view movies, a coffeemaker, a mini-fridge, a microwave, an iron and ironing board, a desk with ergonomic chair and a hair dryer. All rooms come with queen or king beds. Suites may offer a sofabed, a living area and a 2-person jacuzzi.

A free hot buffet breakfast is served at 6 am to 9:30 am on weekdays and runs until 10 am on weekends and holidays. The White Buffalo Restaurant & Bar is a 1-minute walk north of the hotel. Hannam supermarket is a 13-minute walk west.

Amenities at this hotel include an indoor pool, a hot tub, a sauna, a business centre, a fitness centre, free newspapers and meeting rooms. Free parking is available to all guests.

Many restaurants and shops are within a 5-minute drive of the hotel. Central City Shopping Centre and Surrey Memorial Hospital are both about a 10-minute drive away. Kwantlen Polytechnic University, Cloverdale Fairgrounds and Fraser Downs Racetrack and Casino are each a 20-minute drive away. Vancouver International Airport (YVR) and BC Ferries Tsawwassen Terminal can both be reached in about 50 minutes by car. (All distances and travel time estimates: Google Maps)

Confirmed with front desk on May 28, 2015: Jacuzzi suite has a 2-person jacuzzi and breakfast hours
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The Good
The majority of reviews used for this analysis were positive and focused on the rooms, the staff and the value.

Many guests felt the rooms were clean, modern and spacious. Guests noted that the beds were comfortable and that the hotel used good quality linens. Guests seemed to enjoy quiet stays in a treed area.

The staff received many compliments from guests for being professional and friendly. Some felt the staff made for a memorable stay.

Many guests felt the hotel was good value compared to other nearby options. A good selection at the breakfast buffet, a pool area that was considered clean and relaxing and the inclusion of a fridge and microwave in every room were all considered to add to the overall appeal.
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The Bad
Although the majority of reviews used for this analysis were positive, there were odd complaints scattered throughout the reviews, most of which did not seem to represent an actual recurring problem, but an isolated incident.

A couple of guests found the beds too soft, although many guests found the beds comfortable. A few guests found a faint odour in their bathrooms that may have come from a cleaning product used. 
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Show Sources
Sources
TripAdvisor.com ranked this hotel #5 out of 21 hotels and rated it 4 out of 5 based on 166 guest reviews.

Expedia.ca rated this hotel 4.3 out of 5 based on 286 guest reviews.


Editor's Analysis by Steph J.
Analyzed by Steph J.
Stephanie lives on Vancouver Island, BC, where she enjoys all things West Coast. She has daydreamed about travelling since childhood and has visited over a dozen countries since, but Canada is always at the top of her list.
Guest Reviews
8.6
Very Good
#
2 / out of 16
hotels in Surrey

Rated 8.6/10 based on 1510 reviews

Ranked #2 out of 16 hotels in Surrey

1510
Map Marker Holiday Inn Express Hotel & Suites Surrey
15808 104th Avenue, Surrey, BC